DevRev Product-Led Support
DevRevReviews from AWS customer
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Game changing
What do you like best about the product?
I used to struggle to connect my support team, product and engineering team with context. DevRev has made that possible and this has been a game changer in our teams mentality
What do you dislike about the product?
Nothing as of now. I might be biased, by overlooking the issues as it is solving a major problem for me.
What problems is the product solving and how is that benefiting you?
Clarity between support , engineering and product management
Excellent problem to solve
What do you like best about the product?
Simplicity and ability to not only have data in a single location but also learn from it
What do you dislike about the product?
Integration automation might get complex
What problems is the product solving and how is that benefiting you?
The time it takes to bring customer delight
Unifiers are awesome at DevZrev
What do you like best about the product?
Less=More. Make AIndo everything that's toil
What do you dislike about the product?
Not much.. everything is good so far. Everything is good so far
What problems is the product solving and how is that benefiting you?
Flight recommendations. Hotel recommendations
Fantastic Tool for Developers and Customer-Centric Teams!
What do you like best about the product?
DevRev.ai has streamlined our product development and customer support processes. Its AI-driven insights help us prioritize tasks effectively, while the seamless integration between development and customer feedback ensures that we are always aligned with user needs. The interface is intuitive, making cross-team collaboration effortless. It is a must-have tool for any team looking to stay customer-focused and efficient. We highly recommend it!
What do you dislike about the product?
While it integrates with many tools, setting up certain integrations can be complex and require more technical know-how than expected.
What problems is the product solving and how is that benefiting you?
.
Devrev is a gamechanger
What do you like best about the product?
I love that the team is small and agile enough to respond to product requests in real time. They've been very helpful with any issues that have come up. The interface kind of makes Zendesk look like a dinosaur.
What do you dislike about the product?
The Turing AI chatbot in app needs a little love, although AI summaries of incoming tickets are fantastic.
What problems is the product solving and how is that benefiting you?
It's a one-stop shop for product enhancements, documentation, and customer support. Ultimately this will streamline escalations and product enhancements.
10 days in, wow!
What do you like best about the product?
We are only 10 days into the relationship now an are already ahead of anticipated launch schedule. Their CS team is excellent and is meeting or exceeding our expectations so far. A world of difference from Zendesk, who couldn't care less about a customer our size at this point. It will be a glorious day when we can kick them to the curb.
What do you dislike about the product?
There are a few areas that still need polish, i.e. customizing titles for users, or having a better way to merge accounts
What problems is the product solving and how is that benefiting you?
Replaces Zendesk and provides agent efficiency lift so we can continue to add customers without having to scale the support team with more humans.
A product in evolution
What do you like best about the product?
The best part about working with a company like DevRev is their openness and willingness to develop their product. We initially launched the DevRev support tool, and when we first started, I will admit that I was a bit hesitant. The platform was still growing and was missing some functionality that we had come to expect from our old platform (Zendesk). Where DevRev stood out was that with Zendesk, we had seen no growth in the platform. It felt like they were done with their support product. DevRev, on the other hand, was pumping out features week over week. Eventually, we not only got full support for our old workflows, but DevRev was able to bring a host of new features as well. The team's commitment to providing first-class support has made them not only a great company, but we also see them as a valuable partner. Finally, they offer so much customization, and their API layer makes it very easy to use and implement into our system,
What do you dislike about the product?
I would say the main item that I found that I disliked about the platform was at the beginning it felt that it lacked all the functionality we were looking for, however, this was quickly resolved as we continued to onboard to their platform. I can't say there is much that I dislike. Maybe the UX of the application has a bit of a learning curve but other than that I have no complaints.
What problems is the product solving and how is that benefiting you?
DevRev is providing best-in-class support automation services. This allows us to scale and automate simple customer requests. This also gives time back to senior engineers so they can focus on more complex issues.
DevRev is an awesome product, AI driven, and their team is just brilliant
What do you like best about the product?
We switched to DevRev recently (we used to work with Zendesk) to provide better service, tools, AI engines and overall experience to our clients, in addition to better analytics and AI tools for our Support agents. The integration phase and tools made the switch as easy as it gets, in addition to the DevRev team that planned and worked with us along the way. We are very happy with the move and highly recommend DevRev as a leading Support and CRM wholistic platform
What do you dislike about the product?
Nothing I can actually think of at this point
What problems is the product solving and how is that benefiting you?
1) Self Service to our clients using their AI chat and search widgets
2) Simplifying our agent's work by analysing tickets, summarizing them and advising agents on the optional answers to clients' tickets
2) Simplifying our agent's work by analysing tickets, summarizing them and advising agents on the optional answers to clients' tickets
Good
What do you like best about the product?
Easy to use very good customer support, overall good experience
What do you dislike about the product?
There is nothing much to say, good experience
What problems is the product solving and how is that benefiting you?
Had troubles with some development, it was sovled
Good to have everything in a single place.
What do you like best about the product?
The system has integrations allowing you to manage internal and external communications. Furthermore, it has integration that allows you to generate remedies, include updates, visibility to other teams and has the necessary confidentiality.
What do you dislike about the product?
I suggest the possibility of having filters that can be customized by me quickly and, on the other hand, having the possibility of sending massive communications and proactive campaigns.
What problems is the product solving and how is that benefiting you?
Communication with all teams internally and have the comunication with the clients at the same time.
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