Sold by: DevRev
Deployed on AWS
Computer, by DevRev, is an AI teammate that connects your business data, understands context, and takes real action across your systems of record. Unlike AI tools that only search or suggest, Computer resolves issues end-to-end. Up to 85% of customer support tickets handled without human intervention. 60% of IT service desk requests resolved automatically. 6+ hours recovered per sales rep per week. Powered by Computer AirSync (patented bidirectional sync with Salesforce, Zendesk, ServiceNow, Jira, Slack, and dozens more) and Computer Memory (AI-native knowledge graph), Computer unifies CRM records, tickets, product backlogs, documents, emails, and conversations into a single AI-ready source of truth. It takes action: updating records, processing requests, routing work, and syncing changes back to your systems. Build and deploy custom AI agents in minutes with Agent Studio. Enterprise ready: SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, and CCPA compliant.
4.4
Overview
Computer by DevRev is an enterprise AI platform that connects your business data, reasons with full context, and takes action across your existing systems of record. Unlike generic AI tools that lack business context, Computer operates on a synchronized digital twin of your enterprise - delivering accurate, trustworthy results from day one.
Computer works across five core use cases:
Customer support resolution - Resolves customer inquiries end-to-end across email, chat, Slack, WhatsApp, and more. Handles password resets, subscription changes, and refund processing with built-in guardrails and human-in-the-loop controls. Learns from every human resolution and turns solutions into reusable knowledge. Deploys the same agent across all channels with 24/7 availability and automatic language detection. BILL (FinTech) achieved a 70% AI resolution rate and is on track to save over $6M annually.
Support teams - Helps agents resolve tickets faster by pulling context, checking similar resolutions, and suggesting next steps. Automates triage by analyzing incoming tickets, mapping them to product areas, and auto-assigning type and severity. Proactively scans for negative sentiment and flags at-risk customers. Scores every interaction for tone, grammar, and resolution quality. Phenom (HR Tech) achieved 30% faster mean time to resolution and 29% faster ticket closure.
IT service desk automation - Resolves IT service requests including access provisioning, password resets, software installations, and incident routing. Works alongside ServiceNow, Jira Service Management, and BMC Remedy without requiring replacement. Automates routine L1 and L2 requests. Supports IT, HR, Facilities, and other shared services from a unified platform. Uniphore (Enterprise AI) migrated 16K tickets and 72K comments in approximately 6 hours with Jira and Rocketlane unified in DevRev.
Sales teams - Prepares meeting briefs, generates pipeline summaries, and automates CRM updates. Surfaces account context, open issues, and engagement history to inform deal strategy. Connects support signals to revenue outcomes - flagging at-risk accounts and identifying upsell opportunities.
Operations teams - Tracks progress across projects, teams, and milestones. Identifies risks and blockers before they escalate. Surfaces real-time status updates from connected systems so leaders can act with clarity instead of chasing updates across tools. Pebl (Global Operations) transformed operations workflows, enabling data and work to flow seamlessly across their operational support team.
All five use cases are powered by the same foundational technology:
Computer AirSync is a patented, permission-aware bidirectional sync engine connecting your entire stack - Salesforce, Zendesk, ServiceNow, Google Workspace, Jira, Confluence, Slack, and dozens more. Data stays current, accurate, and accessible from one place.
Computer Memory is an AI-native knowledge graph that organizes every ticket, conversation, and document around your products and customers. It connects issues, resolutions, and outcomes to context that AI can understand, reason with, and act on.
Agent Studio lets you build, test, and deploy AI agents with full observability. Sessions, traces, and built-in evaluations let you measure performance, fix failures, and iterate based on data. No black boxes.
Enterprise-ready from day one: SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, and CCPA compliant. Audit trails, flexible data residency, role-based access control, and enterprise SSO. Permission-aware data access at the object level ensures AI respects your existing security boundaries. Human-in-the-loop controls for sensitive operations. Penetration tested and vulnerability assessed.
Highlights
- Trusted by BILL, Phenom, Uniphore, Bolt, Bajaj Finserv, ICICI Prudential, Velocity Global, and Skedulo across FinTech, HR Tech, Enterprise AI, E-commerce, Insurance, and Financial Services, spanning the Americas, Europe, and Asia-Pacific.
- In benchmarks on the same enterprise query, one AI system used 3.2M tokens and took 9 minutes. Computer solved it in 96 seconds using 157K tokens. The patented knowledge graph pays discovery costs once and amortises them across every user and query.
- Computer works with any AI model (Anthropic, OpenAI, Google, or open-source). Swap, mix, or upgrade models without rebuilding. The patented knowledge graph and AirSync keep your enterprise context intact regardless of which model does the reasoning.
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Deployed on AWS
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Dimension | Cost/unit |
|---|---|
DevRev Unit (1 unit) | $0.01 |
DevRev Parts Manager | $0.01 |
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Customer reviews
Noothana R.
Easy, Accurate Report Generation and Downloads
Reviewed on May 22, 2026
Review provided by G2
What do you like best about the product?
Generating and downloading reports are so easy and accurate
What do you dislike about the product?
Sometimes when switching between multiple tickets, it lags.
What problems is the product solving and how is that benefiting you?
As of I have seen DevRev is a good CRM tool with tickets and chats. Easy to handle.
Shravan S.
Very Slow Performance with Frequent Logouts Every 10–15 Minutes
Reviewed on May 15, 2026
Review provided by G2
What do you like best about the product?
The Tool is very Slow as every 10 to 15 Minutes It will Log OUT as I do Not see Much changes
What do you dislike about the product?
The TOOl is slow and The every 10 to 15 minutes THE devrev will LOG out and after Getting the new Update It been too slow
What problems is the product solving and how is that benefiting you?
I do Not see Much impreovement in Devrev
Financial Services
A Productivity Boost with Intelligent Automation
Reviewed on May 14, 2026
Review provided by G2
What do you like best about the product?
What I value most about DevRev is how deeply AI is embedded into the platform and integrated directly into the workflows I rely on every day. For instance, rather than manually searching through SOP documents or internal knowledge bases, I can use the built-in AI assistant inside tickets or conversations to quickly pull up process guidance or troubleshooting steps. This has significantly reduced the time I spend switching between tools or digging through documentation.
One feature I use often is the AI-powered contextual suggestions within support tickets. When I’m handling client queries, the system automatically surfaces relevant past cases, knowledge articles, or recommended responses based on the issue at hand. This not only speeds up my resolution time, but also helps ensure consistency in how I handle similar cases, which is critical in a client-facing role.
Another improvement to my workflow is how DevRev consolidates customer conversations, ticket tracking, and internal notes into a single interface. Instead of juggling multiple platforms, I can manage everything in one place, and the AI can summarize long conversation threads or help generate quick responses. As a result, it’s much easier to stay on top of multiple tickets without feeling overwhelmed.
An unexpected benefit I’ve noticed is that the AI acts almost like a real-time learning assistant. When I’m unsure about a less common process or an edge case, I can ask directly within the system and get immediate, relevant guidance. Over time, this has helped me build confidence and reduce my dependency on teammates for routine clarifications, allowing me to work more independently.
Overall, DevRev has improved my productivity by automating repetitive tasks, reducing context switching, and providing intelligent, in-the-moment support. These capabilities have not only saved me time, but also helped me maintain a higher standard of accuracy and responsiveness in my day-to-day work.
One feature I use often is the AI-powered contextual suggestions within support tickets. When I’m handling client queries, the system automatically surfaces relevant past cases, knowledge articles, or recommended responses based on the issue at hand. This not only speeds up my resolution time, but also helps ensure consistency in how I handle similar cases, which is critical in a client-facing role.
Another improvement to my workflow is how DevRev consolidates customer conversations, ticket tracking, and internal notes into a single interface. Instead of juggling multiple platforms, I can manage everything in one place, and the AI can summarize long conversation threads or help generate quick responses. As a result, it’s much easier to stay on top of multiple tickets without feeling overwhelmed.
An unexpected benefit I’ve noticed is that the AI acts almost like a real-time learning assistant. When I’m unsure about a less common process or an edge case, I can ask directly within the system and get immediate, relevant guidance. Over time, this has helped me build confidence and reduce my dependency on teammates for routine clarifications, allowing me to work more independently.
Overall, DevRev has improved my productivity by automating repetitive tasks, reducing context switching, and providing intelligent, in-the-moment support. These capabilities have not only saved me time, but also helped me maintain a higher standard of accuracy and responsiveness in my day-to-day work.
What do you dislike about the product?
One thing I find challenging about DevRev is that it can feel a bit complex to navigate at times. For instance, when I want to view a client’s previous conversations, I often have to click through multiple steps or sections to find the right thread, which can be time-consuming.
If conversation history were easier to access and the overall navigation were simplified, the platform would feel more user-friendly and efficient for everyday, day-to-day tasks.
If conversation history were easier to access and the overall navigation were simplified, the platform would feel more user-friendly and efficient for everyday, day-to-day tasks.
What problems is the product solving and how is that benefiting you?
This benefits me by making my work more efficient and better organized. I’m able to track client interactions, understand their concerns more clearly, and collaborate with other teams more easily. On top of that, the built-in AI support helps me quickly find the right information or SOPs when I’m unsure, which saves time and improves the accuracy of my responses.
Overall, it helps me provide faster, more informed, and more consistent support to clients.
Overall, it helps me provide faster, more informed, and more consistent support to clients.
Financial Services
Efficient Email Ticket Management and Easy Access to Parent Tickets
Reviewed on May 14, 2026
Review provided by G2
What do you like best about the product?
For me, it’s easier to manage email tickets and escalations with the relevant team. It’s also easy to access and quickly find the main parent ticket, which makes the process more efficient.
What do you dislike about the product?
Message (chat) and mail tickets are not shown in the same view. Chat notifications are slightly slow, so we can’t always handle them in time to meet the SLA.
What problems is the product solving and how is that benefiting you?
On the message (chat) screen, it doesn’t bounce all the time anymore. It’s not annoying now, and it helps me stay more focused on my work instead of constantly scrolling.
Financial Services
Helpful Search Feature, but Lagging Performance Needs Improvement
Reviewed on May 14, 2026
Review provided by G2
What do you like best about the product?
On DevRev, there is a computer feature for searching information directly
What do you dislike about the product?
Sometimes, it’s quite laggy. We also cannot open more than one tab because one of them might freeze and become unresponsive.
What problems is the product solving and how is that benefiting you?
DevRev helps centralize customer support information and ticket management in one platform. This benefits me by reducing manual work, improving response time, and helping me handle client issues more smoothly.