DevRev Product-Led Support
DevRevReviews from AWS customer
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Devrev is a gamechanger
What do you like best about the product?
I love that the team is small and agile enough to respond to product requests in real time. They've been very helpful with any issues that have come up. The interface kind of makes Zendesk look like a dinosaur.
What do you dislike about the product?
The Turing AI chatbot in app needs a little love, although AI summaries of incoming tickets are fantastic.
What problems is the product solving and how is that benefiting you?
It's a one-stop shop for product enhancements, documentation, and customer support. Ultimately this will streamline escalations and product enhancements.
10 days in, wow!
What do you like best about the product?
We are only 10 days into the relationship now an are already ahead of anticipated launch schedule. Their CS team is excellent and is meeting or exceeding our expectations so far. A world of difference from Zendesk, who couldn't care less about a customer our size at this point. It will be a glorious day when we can kick them to the curb.
What do you dislike about the product?
There are a few areas that still need polish, i.e. customizing titles for users, or having a better way to merge accounts
What problems is the product solving and how is that benefiting you?
Replaces Zendesk and provides agent efficiency lift so we can continue to add customers without having to scale the support team with more humans.
A product in evolution
What do you like best about the product?
The best part about working with a company like DevRev is their openness and willingness to develop their product. We initially launched the DevRev support tool, and when we first started, I will admit that I was a bit hesitant. The platform was still growing and was missing some functionality that we had come to expect from our old platform (Zendesk). Where DevRev stood out was that with Zendesk, we had seen no growth in the platform. It felt like they were done with their support product. DevRev, on the other hand, was pumping out features week over week. Eventually, we not only got full support for our old workflows, but DevRev was able to bring a host of new features as well. The team's commitment to providing first-class support has made them not only a great company, but we also see them as a valuable partner. Finally, they offer so much customization, and their API layer makes it very easy to use and implement into our system,
What do you dislike about the product?
I would say the main item that I found that I disliked about the platform was at the beginning it felt that it lacked all the functionality we were looking for, however, this was quickly resolved as we continued to onboard to their platform. I can't say there is much that I dislike. Maybe the UX of the application has a bit of a learning curve but other than that I have no complaints.
What problems is the product solving and how is that benefiting you?
DevRev is providing best-in-class support automation services. This allows us to scale and automate simple customer requests. This also gives time back to senior engineers so they can focus on more complex issues.
DevRev is an awesome product, AI driven, and their team is just brilliant
What do you like best about the product?
We switched to DevRev recently (we used to work with Zendesk) to provide better service, tools, AI engines and overall experience to our clients, in addition to better analytics and AI tools for our Support agents. The integration phase and tools made the switch as easy as it gets, in addition to the DevRev team that planned and worked with us along the way. We are very happy with the move and highly recommend DevRev as a leading Support and CRM wholistic platform
What do you dislike about the product?
Nothing I can actually think of at this point
What problems is the product solving and how is that benefiting you?
1) Self Service to our clients using their AI chat and search widgets
2) Simplifying our agent's work by analysing tickets, summarizing them and advising agents on the optional answers to clients' tickets
2) Simplifying our agent's work by analysing tickets, summarizing them and advising agents on the optional answers to clients' tickets
Good
What do you like best about the product?
Easy to use very good customer support, overall good experience
What do you dislike about the product?
There is nothing much to say, good experience
What problems is the product solving and how is that benefiting you?
Had troubles with some development, it was sovled
Good to have everything in a single place.
What do you like best about the product?
The system has integrations allowing you to manage internal and external communications. Furthermore, it has integration that allows you to generate remedies, include updates, visibility to other teams and has the necessary confidentiality.
What do you dislike about the product?
I suggest the possibility of having filters that can be customized by me quickly and, on the other hand, having the possibility of sending massive communications and proactive campaigns.
What problems is the product solving and how is that benefiting you?
Communication with all teams internally and have the comunication with the clients at the same time.
Great tool with lots of flexibility for customizing to anyone's needs
What do you like best about the product?
We're very happy with our move from an older + less robust support platform to DevRev. DevRev has way more potential for customization to meet our unique needs, allows us to build snap-ins to automate processes easily, and comes with a lot of AI-powered tooling that will help expedite issue resolution.
The onboarding process was super smooth. We migrated in a very short period of time on a tight deadline, and the DevRev team was incredibly responsive, proactive, and overall great partners. Since onboarding, they've helped us build features that best support our customers and team. Huge shoutout to Kevin at DevRev, who has been so involved and helpful throughout the entire process. I don't know what we would have done without all of his support!!
We started by moving our Support team into DevRev and are now starting to bring in our Product and Engineering teams. Having everyone working in the same tool will make managing future development, product direction, and support outcomes much more straightforward and seamless.
The onboarding process was super smooth. We migrated in a very short period of time on a tight deadline, and the DevRev team was incredibly responsive, proactive, and overall great partners. Since onboarding, they've helped us build features that best support our customers and team. Huge shoutout to Kevin at DevRev, who has been so involved and helpful throughout the entire process. I don't know what we would have done without all of his support!!
We started by moving our Support team into DevRev and are now starting to bring in our Product and Engineering teams. Having everyone working in the same tool will make managing future development, product direction, and support outcomes much more straightforward and seamless.
What do you dislike about the product?
It has taken our team some time to get used to/familiar with the tool. There is a lot going on, which is a huge benefit once you're familiar with it, as DevRev allows you to do so much. My recommendation to mitigate this would be to do a slightly longer migration so teams can get familiar with the tool over time versus all at once.
What problems is the product solving and how is that benefiting you?
We needed a tool that offered a lot more flexibility and customizability than what we were using. We needed to be able to build automation, we wanted to leverage AI to get our customers the answers they need without having to wait for our support team, and we wanted a tool that would eventually bring all of our cross-functional teams together into one place. DevRev offers exactly that, so it was the perfect tool for us!
Amazing experience
What do you like best about the product?
One place to manage my business operations across product, sales
What do you dislike about the product?
Nothing yet. Super excited about the roadmap.
What problems is the product solving and how is that benefiting you?
Visibility of product building
Easy to integrate different services
What do you like best about the product?
It help to manage workflow easily by decreasing the effort to integrate different services
What do you dislike about the product?
Bit complex to understand at first time.
What problems is the product solving and how is that benefiting you?
To manage user complaints
G2 Review
What do you like best about the product?
The platform is easy to integrate different services and helps manage everything at a single page.
What do you dislike about the product?
The only challenge we faced during the hackathon was to follow along the the documentation. Rest everything was fine
What problems is the product solving and how is that benefiting you?
We were able to build an AI pipeline to help our customers get insights of their business
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