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DevRev Product-Led Support

DevRev

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137 reviews
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External reviews are not included in the AWS star rating for the product.

    Financial Services

A must have tool for understanding user behaviour

  • July 08, 2022
  • Review provided by G2

What do you like best about the product?
Session recordings and heatmaps have been extremely helpful in identifying crashes, ANRs, UI/UX improvements, etc.
What do you dislike about the product?
No downsides as such, but I would recommend the team to keep adding and enhancing the features as they do currently
What problems is the product solving and how is that benefiting you?
It has helped us in identifying some very small but critical dropoff areas and bridging that gap for our users. We are really happy to have found them as it would have been nearly impossible to do so without having the session recordings and understanding what's wrong.

    Prashanth G.

Top-notch behavior tracking & heatmapping tool

  • June 24, 2022
  • Review provided by G2

What do you like best about the product?
1. Video captures of movement of the user on the app with multiple filters.
1. Consolidated report to identify the app crashes and user pain points.
2. Finally their support is available anytime for the walkthrough.
What do you dislike about the product?
1. Sometimes the website doesn't respond due to the excess amount of recordings captured.
2. Crash report emails are going into spam
3. Dashboards are confusing and no differentiation is there. All dashboards look the same.
What problems is the product solving and how is that benefiting you?
We've rolled out the alpha version for a different set of users. With UserExperior we can identify where the users are getting stuck and which UI needs an improvement. It's a good alternative for crashlytics.
Recommendations to others considering the product:
For any organization who has a mobile application of any size, User Experior helps a lot to identify the user behavior on the app. Recommended for any organisation.

    Guru P.

Amazing Heatmap & user behaviour analysis tool for mobile apps

  • January 21, 2022
  • Review provided by G2

What do you like best about the product?
1. Very good summarized analysis on where the users got dropped off.
2. Excellent technical support from the UserExperior team.
3. The recordings and geographical wise bifurcation is added advantage by which we can understand the friction in the app
What do you dislike about the product?
1. Crashlytics dashboard can be improved.
2. UI can be improved as all the dashboards are confusing, they can differentiate with different color codes or dashboard styles.
3. More filters can be added to sort out the data.
What problems is the product solving and how is that benefiting you?
With Userxperior, we are able to figure out where the users are unable to figure out the next step. The heatmap is helping us to tweak the user flow accordingly and analyze the highest usage of any feature.
Recommendations to others considering the product:
I highly recommend UserExperior for a growing mobile app to figure out where the users are lagging and enhance the flow accordingly.

    Deepanshu M.

Easy to use and saves several hours of support time

  • December 21, 2021
  • Review provided by G2

What do you like best about the product?
UserExperior is easier than other app analytics tools. We loved the simple and intuitive interface. The support has been great.
What do you dislike about the product?
Nothing major to dislike but I would recommend the team to keep improving and building new features
What problems is the product solving and how is that benefiting you?
We are using UserExperior to understand behavioral patterns on our app’s UI, that’s mostly button click data. The highest benefit was reduction in support resolution time. Our support team could look at the session replay videos and resolve the complaints faster.

    Sanjay M.

Best Heatmap Analytics for Mobile Apps

  • December 19, 2021
  • Review provided by G2

What do you like best about the product?
We used heatmap analytics to understand where our users interacted on the app screen, what caused user frustration and confusion. The powerful insights from the UserExperior heatmap tool enabled us to get instant areas of improvement in the usability of the app.
What do you dislike about the product?
None that we remember but there are always areas of optimization.
What problems is the product solving and how is that benefiting you?
We are an app used by users in the medical fraternity across different geographies, one of our challenges was to understand if our product is usable and if there were any usability issues our users experienced while using the app. When we introduced UserExperior’s heatmap tool into our mobile app, it started providing instant insights into our app’s usability and helped our design teams to quickly identify UI bottlenecks such as Rage interactions, user confusion etc..

    Parag A.

Excellent tool for user experience analysis

  • December 08, 2021
  • Review provided by G2

What do you like best about the product?
The analytics for app UI is pretty good and gives good insights. UserExperior is the tool we usually use the most apart from Firebase analytics because the data is complete.
What do you dislike about the product?
It can have more control for crash and error alerting notifications. Right now you only get email alerts. The alerts can have more features like a Slack integration.
What problems is the product solving and how is that benefiting you?
We are using UserExperior mostly for tracking user behavior on UI and to check if there are any glitches. Apart from that the most important thing to use is for replicating issues reported on customer support.

    Bipin K.

Great for session replays and UX analytics

  • October 05, 2021
  • Review provided by G2

What do you like best about the product?
UserExperior has brilliant tools to analyze your app user behavior and improve UX. The customer support has also been great!
What do you dislike about the product?
While the UI is simple and easy to use it looks a bit bland to me.
What problems is the product solving and how is that benefiting you?
Get more visibility into how users use our mobile app and analyze crashes and bugs.

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