DevRev Product-Led Support
DevRevReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
161 reviews
from
External reviews are not included in the AWS star rating for the product.
Good tool for debugging real customers
What do you like best about the product?
Sessions which capture the user's journey
What do you dislike about the product?
It doesn't capture sessions during the application launch.
Ios crashes are not recorded
Ios crashes are not recorded
What problems is the product solving and how is that benefiting you?
It helps to understand the functional flow of the actual users and helps to get the logs based on the flow
Easy to access and convenient in viewing the Client Journey
What do you like best about the product?
Easy to access Android and iOS Client journey under the Single login
What do you dislike about the product?
Currently i have no negative comments on Functioning of User experior application
What problems is the product solving and how is that benefiting you?
It solves us to view Client Journey on our DWM Mobile App
Average to poor review
What do you like best about the product?
Crash recordings capture details well. Logs of each transaction are good.
What do you dislike about the product?
The total number of sessions recorded on any given day suddenly drop from 20K to 5K.
ANR% of UE dont match ANR% or Crash % of Payment Gateway.
Download report of overall numbers is not available.
ANR% of UE dont match ANR% or Crash % of Payment Gateway.
Download report of overall numbers is not available.
What problems is the product solving and how is that benefiting you?
We want to analyse health of product, ANR and crash session regularly to ensure performance marketing is not affected.
Exceptional UserExperior: Revolutionizing Mobile App Analytics and Optimization
What do you like best about the product?
One of the standout features of UserExperior that I truly appreciate is its comprehensive suite of user experience analytics tools. These tools provide invaluable insights into how users interact with mobile apps, enabling businesses to make data-driven decisions for optimization and enhancement.
The session replay feature is particularly impressive, allowing me to visually replay user sessions and gain a deep understanding of user behavior, pain points, and areas of improvement. It's like having a virtual window into the user's journey, helping me identify usability issues and streamline the user experience.
The heatmaps and touch heatmaps are also remarkable, as they offer visual representations of user interactions, highlighting the most engaging and frequently tapped areas within the app. This information allows me to optimize app layout and design for improved user engagement and conversion rates.
Additionally, the crash analysis feature is highly valuable in pinpointing and resolving app crashes quickly. It provides detailed crash reports, including the steps leading to the crash, device information, and error logs, enabling prompt troubleshooting and bug fixing.
Overall, UserExperior's powerful analytics tools, combined with its user-friendly interface, have made a significant impact on our mobile app optimization efforts. It has become an indispensable tool for enhancing the user experience and driving better business results.
The session replay feature is particularly impressive, allowing me to visually replay user sessions and gain a deep understanding of user behavior, pain points, and areas of improvement. It's like having a virtual window into the user's journey, helping me identify usability issues and streamline the user experience.
The heatmaps and touch heatmaps are also remarkable, as they offer visual representations of user interactions, highlighting the most engaging and frequently tapped areas within the app. This information allows me to optimize app layout and design for improved user engagement and conversion rates.
Additionally, the crash analysis feature is highly valuable in pinpointing and resolving app crashes quickly. It provides detailed crash reports, including the steps leading to the crash, device information, and error logs, enabling prompt troubleshooting and bug fixing.
Overall, UserExperior's powerful analytics tools, combined with its user-friendly interface, have made a significant impact on our mobile app optimization efforts. It has become an indispensable tool for enhancing the user experience and driving better business results.
What do you dislike about the product?
While UserExperior is an exceptional platform for mobile app analytics and optimization, there are a few areas that I believe could benefit from further improvement.
One aspect that could be enhanced is the reporting and analytics customization options. While the existing features provide valuable insights, having more flexibility in tailoring and customizing reports would allow for even deeper analysis and better alignment with specific business goals and metrics.
Another area for improvement is the onboarding process and documentation. While the platform itself is intuitive to use, providing more comprehensive and detailed documentation, along with interactive tutorials or guides, would be helpful for new users to quickly understand and utilize the full potential of UserExperior's features.
Lastly, it would be beneficial to have expanded integrations with other third-party tools and platforms. Integration capabilities with popular app development frameworks, project management tools, or marketing analytics platforms would streamline workflows and provide a more holistic view of the app's performance and user behavior.
It's important to note that these points for improvement are relatively minor compared to the overall value and functionality provided by UserExperior. They are areas that, if addressed, would further enhance the platform's usability and effectiveness in optimizing mobile app experiences.
One aspect that could be enhanced is the reporting and analytics customization options. While the existing features provide valuable insights, having more flexibility in tailoring and customizing reports would allow for even deeper analysis and better alignment with specific business goals and metrics.
Another area for improvement is the onboarding process and documentation. While the platform itself is intuitive to use, providing more comprehensive and detailed documentation, along with interactive tutorials or guides, would be helpful for new users to quickly understand and utilize the full potential of UserExperior's features.
Lastly, it would be beneficial to have expanded integrations with other third-party tools and platforms. Integration capabilities with popular app development frameworks, project management tools, or marketing analytics platforms would streamline workflows and provide a more holistic view of the app's performance and user behavior.
It's important to note that these points for improvement are relatively minor compared to the overall value and functionality provided by UserExperior. They are areas that, if addressed, would further enhance the platform's usability and effectiveness in optimizing mobile app experiences.
What problems is the product solving and how is that benefiting you?
UserExperior solves several key problems related to mobile app analytics and optimization, providing tangible benefits to businesses and app developers. Some of the problems it addresses and the resulting benefits include:
Lack of User Insights: UserExperior offers session replay, heatmaps, and touch heatmaps, allowing businesses to gain deep insights into user behavior and interactions within their mobile apps. This helps in understanding user preferences, pain points, and areas of improvement, ultimately leading to enhanced user experiences and increased user satisfaction.
Usability Issues: By analyzing session replays and heatmaps, UserExperior helps identify usability issues and bottlenecks within the app. This enables businesses to make data-driven decisions to optimize app layouts, improve navigation, and enhance the overall user interface, resulting in a smoother and more intuitive user experience.
App Performance and Stability: UserExperior's crash analysis and error logs provide valuable information about app crashes and errors. By promptly identifying and addressing these issues, businesses can ensure app stability, minimize user frustration, and maintain a positive brand image.
Conversion Rate Optimization: Through user journey analysis and conversion funnels, UserExperior helps identify conversion bottlenecks and areas where users drop off in the app flow. This allows businesses to implement targeted optimizations, refine user flows, and improve conversion rates, ultimately increasing revenue and business success.
Data-Driven Decision Making: UserExperior's comprehensive analytics tools provide businesses with actionable data and insights. This empowers them to make informed decisions regarding app improvements, feature prioritization, and UX enhancements, leading to more successful mobile apps and better user engagement.
Overall, UserExperior's solutions help businesses optimize their mobile apps, improve user experiences, and achieve their app-related goals, resulting in increased user satisfaction, higher engagement, and better business outcomes.
Lack of User Insights: UserExperior offers session replay, heatmaps, and touch heatmaps, allowing businesses to gain deep insights into user behavior and interactions within their mobile apps. This helps in understanding user preferences, pain points, and areas of improvement, ultimately leading to enhanced user experiences and increased user satisfaction.
Usability Issues: By analyzing session replays and heatmaps, UserExperior helps identify usability issues and bottlenecks within the app. This enables businesses to make data-driven decisions to optimize app layouts, improve navigation, and enhance the overall user interface, resulting in a smoother and more intuitive user experience.
App Performance and Stability: UserExperior's crash analysis and error logs provide valuable information about app crashes and errors. By promptly identifying and addressing these issues, businesses can ensure app stability, minimize user frustration, and maintain a positive brand image.
Conversion Rate Optimization: Through user journey analysis and conversion funnels, UserExperior helps identify conversion bottlenecks and areas where users drop off in the app flow. This allows businesses to implement targeted optimizations, refine user flows, and improve conversion rates, ultimately increasing revenue and business success.
Data-Driven Decision Making: UserExperior's comprehensive analytics tools provide businesses with actionable data and insights. This empowers them to make informed decisions regarding app improvements, feature prioritization, and UX enhancements, leading to more successful mobile apps and better user engagement.
Overall, UserExperior's solutions help businesses optimize their mobile apps, improve user experiences, and achieve their app-related goals, resulting in increased user satisfaction, higher engagement, and better business outcomes.
Easy to Work
What do you like best about the product?
Easy to check all the application statuses in one page
What do you dislike about the product?
Looks like everything is good. if possible, improve the performance
What problems is the product solving and how is that benefiting you?
Just improve the performance
Able to get some sessions & analysize it
What do you like best about the product?
We can get video of users , so that we can analyse the issues.
What do you dislike about the product?
Sometimes we are unable to get sessions in userExperior & unable to track where user has went wrong.
What problems is the product solving and how is that benefiting you?
To check crashes,non fatals & ANRs
Step into the User's Shoes with UserExperior: Unveiling the True User Journey
What do you like best about the product?
UserExperior enables us to identify and diagnose broken digital experiences quickly, helping the product team promptly address issues and improve overall performance.
What do you dislike about the product?
UE lacks the functionality of understanding users' flow by considering one event as a mid-point and then providing +/- steps. There is also a deficiency in creating a cohort that might help us to measure the campaign.
What problems is the product solving and how is that benefiting you?
Here are some common challenges that UserExperior addresses:
Diagnosing Broken Experiences: UserExperior helps businesses identify and diagnose issues related to user experiences in digital apps or websites. By providing detailed insights into crashes, unresponsiveness, API properties, and more, UserExperior enables businesses to pinpoint and address problems that may hinder user satisfaction quickly.
Understanding User Journeys: UserExperior offers a comprehensive understanding of customers' online journeys. This includes analyzing user interactions on each screen, tracking first and second touches, identifying specific actions that lead to crashes or UI freezes, and more. Businesses can optimize their apps to deliver better experiences by profoundly understanding user behavior.
Funnel Analysis and Conversion Optimization: UserExperior allows businesses to create multi-step funnels and track user flows. Companies can optimize their conversion rates and improve the user journey by analyzing funnel steps and identifying any issues or drop-offs.
Diagnosing Broken Experiences: UserExperior helps businesses identify and diagnose issues related to user experiences in digital apps or websites. By providing detailed insights into crashes, unresponsiveness, API properties, and more, UserExperior enables businesses to pinpoint and address problems that may hinder user satisfaction quickly.
Understanding User Journeys: UserExperior offers a comprehensive understanding of customers' online journeys. This includes analyzing user interactions on each screen, tracking first and second touches, identifying specific actions that lead to crashes or UI freezes, and more. Businesses can optimize their apps to deliver better experiences by profoundly understanding user behavior.
Funnel Analysis and Conversion Optimization: UserExperior allows businesses to create multi-step funnels and track user flows. Companies can optimize their conversion rates and improve the user journey by analyzing funnel steps and identifying any issues or drop-offs.
UserExperior: The Ultimate Guide to Elevating Your User Experience
What do you like best about the product?
UserExperior provides comprehensive user session recordings, allowing me to delve into the minds of my users. The ability to watch real-time user interactions, understand their behaviors, and identify pain points has been invaluable in optimizing our website. The playback functionality, coupled with intuitive filters and search options, make it effortless to navigate through countless sessions and pinpoint specific issues.
What do you dislike about the product?
One area that could benefit from enhancement is the user interface (UI) of the UserExperior platform itself. While the functionality is robust, the UI can feel slightly overwhelming and cluttered at times. Simplifying the layout and streamlining the navigation would greatly improve the overall user experience within the platform
What problems is the product solving and how is that benefiting you?
Troubleshooting and Issue Resolution: UserExperior's session recordings allow support teams or developers to investigate and reproduce reported issues. By observing user interactions, they can identify the root causes of problems and provide targeted resolutions.
Best tool that directs app foreground at end user
What do you like best about the product?
This tool helps us to analyse and conclude when we are in production issues. We go first with this tool other than any other platform. Many times helped us when something wrong goes. Thank you, team UserExperiror.The dashboard is one of the feature we like.
What do you dislike about the product?
This tool may collect all crashes as Firebase does. We would like to see more in global search e.g. when search happens for an event it should have provision to reach directly at that point. Currently, I need to scroll down to get that session. Some sesssions come with more than 1000m/200m etc...duration, but it doesn't.
What problems is the product solving and how is that benefiting you?
Maximum times we go for events being recorded as point of interest/screen. Also backend service calls and their responses help us to see if problem happens at app side or the backend server side.
User experior review
What do you like best about the product?
We are using the user experior for a long time now it is very helpful to understand user behavior, we discovered a lot of UX issues using User experior.
What do you dislike about the product?
- We sometimes use it On/Off because the pricing is high.
- User experior doesn't support hybrid like if the is using both Android/Flutter or iOS/Flutter.
- User experior doesn't support hybrid like if the is using both Android/Flutter or iOS/Flutter.
What problems is the product solving and how is that benefiting you?
Lots of time we have discovered UX issues using UE, like we built with certain assumptions but user ended up understanding something different.
showing 121 - 130