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Features & Integrations Outstanding but Must Maintain Tight Control
What do you like best about the product?
Notion serves as our company's intranet/an internal knowledge base where almost anything you would want to know is spelled out. New employees quickly learn that Notion is where most questions can be answered and we have yet to have any one tell us that it's difficult to navigate the software.
We have everything mapped out in Notion, like;
- Company org chart
- What each team handles
- How we expect teams to cross collaborate
- Employees we've designated as SMEs
- How to solve common issues reported by customers/our knowledge base
- Our SLAs (which vary by the client)
- How to escalate things to which organizations
- Every documented SOP and even placer holders for the SOPs that still need to be established
- Each client, their tech stack, which products they have purchased of ours, how our software is integrated into their current tech stack, specific/unusual account set up notes
I'm certain that everyone in the organization uses it daily and I would go on to guess that most people use it more than 3/4 times a day. It integrates with everything, I believe 104 different programs and it has outstanding features of it's own like it's AI chatbot and Notion Calendar. Integrations are seamless and work consistently. I wasn't present for the implementation process but I know it involved some minor data importing from various google docs and drive files which Notion handled effortlessly. Personally, I haven't had to contact support but I know from visiting the website that the CS team is both present and ready to help with any issues that may come up. The AI chatbot for Notion is EXCELLENT. We can ask it things like, "I have a customer who is unable to access their account. Their organization uses single sign on and I believe we are unable to change their password. How can I help them regain access to their account?" and it would spit out an answer. Which could save someone on our support team something like 3 hours of research time.
We have everything mapped out in Notion, like;
- Company org chart
- What each team handles
- How we expect teams to cross collaborate
- Employees we've designated as SMEs
- How to solve common issues reported by customers/our knowledge base
- Our SLAs (which vary by the client)
- How to escalate things to which organizations
- Every documented SOP and even placer holders for the SOPs that still need to be established
- Each client, their tech stack, which products they have purchased of ours, how our software is integrated into their current tech stack, specific/unusual account set up notes
I'm certain that everyone in the organization uses it daily and I would go on to guess that most people use it more than 3/4 times a day. It integrates with everything, I believe 104 different programs and it has outstanding features of it's own like it's AI chatbot and Notion Calendar. Integrations are seamless and work consistently. I wasn't present for the implementation process but I know it involved some minor data importing from various google docs and drive files which Notion handled effortlessly. Personally, I haven't had to contact support but I know from visiting the website that the CS team is both present and ready to help with any issues that may come up. The AI chatbot for Notion is EXCELLENT. We can ask it things like, "I have a customer who is unable to access their account. Their organization uses single sign on and I believe we are unable to change their password. How can I help them regain access to their account?" and it would spit out an answer. Which could save someone on our support team something like 3 hours of research time.
What do you dislike about the product?
The administration of Notion can be a beast. If every user is given complete access and little training, the quality of the information one can find in this resource can become seriously compromised. I have often been directed to a page in Notion that has not been validated by a subject matter expert and written by a tier one support associate. I don't mean to suggest that a tier one associate couldn't write an authoritative SOP but I would prefer that validated results are surfaced before those that haven't been reviewed. Limits to your account/permissions aren't clear until you attempt to do something but are unable to do it. Permissions can be changed at the user level or the workgroup level or even by the page. So, I think permissions/roles in notion should be clearer and users should be provided with what they can and cannot do.
What problems is the product solving and how is that benefiting you?
It serves as the central repository for information for our organization. With the addition of it's AI chatbot, it also serves as a primary source whenever anyone within the organization has a "How do I..." question. It contains standard operating practices and outlines how we work, what we work on, who does what and how they do it.
The best tool I’ve used for habit tracking as well as To-do list also
What do you like best about the product?
The flexibility is amazing — I’ve linked motivational quotes and mini journals for each habit, which makes the process more fun and meaningful.
What do you dislike about the product?
No native notification/reminder system — you have to use workarounds
What problems is the product solving and how is that benefiting you?
I started using Notion to track habits like hydration, reading, and exercise and also for Marking to-do tasks. The best part is that I can visualize my progress and check everything off from one page.
Notion keeps my week sorted
What do you like best about the product?
I have been using Notion as a personal planner, mainly for creating weekly to-do lists.I can invite my colleagues to the workspace to collaborate and complete the tasks
What do you dislike about the product?
Takes a little time to learn if you are new user(Got confused when invited a new member into the workspace)
What problems is the product solving and how is that benefiting you?
Customization of the weekly to-do list and can create a template and can use it multiple times for upcoming weeks
Awesome experience
What do you like best about the product?
It keeps my all data together due to which I can manage things betterm
What do you dislike about the product?
Umm it is little slow otherwise an awesome tool
What problems is the product solving and how is that benefiting you?
Manage data at one place
User friendly documentation tool
What do you like best about the product?
I love how it allows me to format my content with clear hierarchy and format of content. Using table inline makes it so easier to dynamically add, modify and remove content.
It is my go to tool for tracking and making reports used in my project.
The notion search is also very convenient, as I don't have to worry where which document is, and can just search with some vague things that I remember.
It is a very intuitive tool, I was able to use without much of help from outside and makes execution of my ideas faster, like I can create template and use it again and again.
It is my go to tool for tracking and making reports used in my project.
The notion search is also very convenient, as I don't have to worry where which document is, and can just search with some vague things that I remember.
It is a very intuitive tool, I was able to use without much of help from outside and makes execution of my ideas faster, like I can create template and use it again and again.
What do you dislike about the product?
I cannot download the document into a pdf or some other format for reference and sharing.
What problems is the product solving and how is that benefiting you?
multi-type content documentation at one place - especially helpful for writing project reports and tracking projects.
All-in-One Productivity Tool for Work and Personal Use
What do you like best about the product?
I really appreciate how versatile Notion is having docs, tasks, and databases all in one place. The clean UI, customizable templates, and ability to link pages make it perfect for both structured planning and creative brainstorming.
Notion works great for managing both personal and team projects. During my Product Fellowship, we used it to structure our entire product workflow from ideation and roadmaps to documentation and feedback tracking. The real-time collaboration and ability to customize boards, tables, and checklists made everything smoother and more transparent.
Notion works great for managing both personal and team projects. During my Product Fellowship, we used it to structure our entire product workflow from ideation and roadmaps to documentation and feedback tracking. The real-time collaboration and ability to customize boards, tables, and checklists made everything smoother and more transparent.
What do you dislike about the product?
The mobile version can lag, especially when navigating large or complex pages. Offline access is also limited, which can be inconvenient when working on the go or in low-connectivity areas.
It can feel a bit overwhelming for first-time users, especially when building more advanced workflows or databases. Some features like integrations with other tools or timeline views could also be improved for better scalability.
It can feel a bit overwhelming for first-time users, especially when building more advanced workflows or databases. Some features like integrations with other tools or timeline views could also be improved for better scalability.
What problems is the product solving and how is that benefiting you?
Notion helps centralize all my work—documents, tasks, and product workflows into one organized space. During my Product Fellowship, it enabled smooth collaboration, clear ownership, and easy tracking of roadmaps, meeting notes, and feedback.
It solved problems like scattered communication, lack of documentation, and unclear task management. This has greatly improved team alignment, transparency, and productivity.
It solved problems like scattered communication, lack of documentation, and unclear task management. This has greatly improved team alignment, transparency, and productivity.
Incredible tool for docs management & much more
What do you like best about the product?
Easy to use & customize.
Helps simply manage business docs & KBs. Functionality is extensive.
Helps simply manage business docs & KBs. Functionality is extensive.
What do you dislike about the product?
Some features could work a lot better. Like task assignment could have the ability to set due date time etc within the parameters.
What problems is the product solving and how is that benefiting you?
Notion helps us create and manage internal KB & other business focs & resources.
Notion AI is Game-Changer for Productivity
What do you like best about the product?
I’ve been using Notion AI for about 5 months now, and it’s honestly been a game-changer for how I work. It helps me draft content, organize my thoughts, brainstorm new ideas, and even search through my notes more effectively. The search function is a huge win—whether I’m looking for specific details or trying to connect different pieces of information, it finds exactly what I need quickly. Plus, it provides the source link in search results, making it easy to trace back to where the info came from. What I love most is how seamlessly it integrates with Notion. I often use ChatGPT or Claude models available.
What do you dislike about the product?
some users may find the mobile app a bit slower or less intuitive compared to the desktop version. But overall, it's a minor inconvenience.
What problems is the product solving and how is that benefiting you?
Notion is solving a few key problems that I used to struggle with, especially around organization, content creation, and research. It helps me keep all my thoughts, tasks, and projects in one place, which used to be scattered across multiple apps. The integration of Notion AI has been a huge benefit—it saves me time by assisting with content drafting, idea generation, and structuring documents. The AI also makes searching for information within my notes super efficient. For search across org knowledge base, I can find it instantly and get the source link. This has streamlined my workflow and boosted productivity. Plus, having everything in one place letting me focus on what really matters.
Great tool for project management
What do you like best about the product?
The templates available and the flexibility to modify the templates
What do you dislike about the product?
Not a lot of template options to choose from
What problems is the product solving and how is that benefiting you?
Organize my ideas and thoughts in a systematic way
Good for documentation, high price
What do you like best about the product?
It's easy to use and feature complete, making a perfect companion for documentation and basic project management. Problems are easy to solve
What do you dislike about the product?
The cost of ownership is very high for what the tool offers and is not aligned with the competition: read-only occasional users within the same company need to pay the full price.
What problems is the product solving and how is that benefiting you?
Central and updated documentation hub for some teams within our organization
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