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External reviews

421 reviews
from G2

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    Rajaa M.

Easy set up, excelent customer service and helps us save a lot of time in our analysis.

  • November 18, 2022
  • Review verified by G2

What do you like best about the product?
The easiness to set up connector with different platforms and the accuracy of the data. If there was a problem, the customer service people tend to help out right away.
What do you dislike about the product?
Would be good to get a projected MAR usage and cost based on the changes you make in the in-between months. As currently, it only shows i'm projectd to spend $300 by in fact it would be way under $150.
What problems is the product solving and how is that benefiting you?
Building custom tables of daily KPIs from different platforms.
As a consultancy, we save a lot of time gathering data from different platforms and analysing with Fivetran compared to the traditional way.


    Retail

Great bootstrapping option for the Modern Data Warehouse, but still some way to go

  • November 18, 2022
  • Review verified by G2

What do you like best about the product?
As the title suggests it's a great option for bootstrapping a brand-new data department where Data Engineers are expensive or difficult to hire. It works well with other lean-team modern data warehouse-type technologies such as Snowflake and DBT. I got 850 Shopify tables and a few other AD sources setup really quickly
What do you dislike about the product?
Whilst Fivetran runs interchangeably across data warehouses,
1) There lack support for low-latency refresh which means if you need data in your apps or dashboards within 5-10 minutes you'll need to build your own custom pipeline
2) APIs are interpreted and landed nicely for you, but this also means there will be a huge switching cost once you build your pipeline on top of the Fivetran loaders.
3) More complicated or large connectors just don't live up to the low-fuss no-code philosophy. There isn't enough architectural knowledge on the Fivetran team to help deploy these connectors successfully.
4) Their logging could be better, troubleshooting really complicated issues like wrong writes has been a non-starter since no write logs take place we simply can't tell how a wrong write ended up there
5) Primary Tables work great (tables with updated timestamps), but not everything syncs and we often have missing records on secondary tables - these are REALLY hard to verify (you only find out when the business points it out)

Some Examples of 3:
1) E.g. We've tried to set up a NetSuite connector for over 6 months, the lack of an ERD or data-dictionary map just makes it really tough to get it going
2) Google/Facebook Ads ==> Some connectors don't really drop data as expected - for web marketing you end up receiving jinja variables rather than the actual attribute {{ UTM }}, other tools such as Supermetrics tend to do better in imputing these for the end user.
What problems is the product solving and how is that benefiting you?
Bootstrapping - As the person leading up a newly formed team, there was literally no way to build a Data Warehouse within 6 months without one of these low-code points and click connectors. I had a look at Stitch vs. Fivetran and decided to go with Fivetran even though Stitch had more connectors because Fivetran had developed DBT packages. Even though I no longer use them (the packages), they were a huge timesaver when I first started out.


    Online Media

Great Low/No Code ETL and takes the headache out of large, regular data lift and shifts

  • November 17, 2022
  • Review verified by G2

What do you like best about the product?
Easy to use. Quick to get in place. Lots of support for applications and standard connections
What do you dislike about the product?
Can become expensive for data heavy integrations which potentially are still easy or much cheaper with other solutions which means you end up with multiple ETL tools
What problems is the product solving and how is that benefiting you?
Their out of the box connector saved a huge amount of work getting data out of an enterprise platform and across to our data warehouse.


    Semiconductors

Good software but expensive compared to competitor like stitch

  • November 17, 2022
  • Review verified by G2

What do you like best about the product?
quality product, more solid than competitor's product
What do you dislike about the product?
price, much much more expensive, and force customers to sync unnecessary tables that drives up the cost. stitch is much, much, cheaper when it works.
What problems is the product solving and how is that benefiting you?
sourcing data from various saas software without me handling all the api calls


    Information Technology and Services

Fivetran helped my startup get control of our data

  • November 17, 2022
  • Review verified by G2

What do you like best about the product?
Fivetran offers a wide selection of pre-packaged connectors that covers the majority of use cases but also allows users to leverage the power of custom functions (e.g Azure Functions) in order to create their custom connectors
What do you dislike about the product?
Oftentimes the user interface is a little slow to respond or does not instantly update. I also wish I could be given more advanced options on how to manage "broken" connectors.
What problems is the product solving and how is that benefiting you?
It allows me to connect new data sources to my warehouse and manage everything easily without having to maintain any data engineering infrastructure, all by using an intuitive UI. This benefits me by saving me time and taking away the need for a dedicated person in my team that would work on data engineering.


    Consumer Services

Easy setup

  • November 17, 2022
  • Review verified by G2

What do you like best about the product?
Amount of different integrations available with a couple of clicks and no additional coding required to get started. Particularly we were missing an integration like this for Chartmogul which doesn't seem to be so popular and found it here.
What do you dislike about the product?
It is kind of hard to understand what each item in the schema means, since the documentation may refer to something but not exactly what it means which makes it hard to know if that table is or not necessary for each specific use case. A glossary with more detail definition on what each table includes and what each thing means would expedite the onboarding process with each new connector.
What problems is the product solving and how is that benefiting you?
Almost real time syncing of different platforms to big query


    Ryan H.

Fivetran is great for SaaS use-cases

  • November 17, 2022
  • Review verified by G2

What do you like best about the product?
Ease of setup, schema management and error alerting
What do you dislike about the product?
Cost structure can be a pain for startups, especially at high volumes. Specific use cases do not make financial sense for smaller companies and tighter budgets.
What problems is the product solving and how is that benefiting you?
Quick ETL from our SaaS tools into our Database. It allowed our Analytics team to quickly become valuable rather than building custom pipelines for Salesforce and Asana.


    Marshall S.

Fantastic tool, great support!

  • November 17, 2022
  • Review provided by G2

What do you like best about the product?
Support has been fantastic in helping get everything up and running. It's highly customizable and straightforward to use.
What do you dislike about the product?
Not everything is plug and play -- there is absolutely some coding still needed and experience with APIs.
What problems is the product solving and how is that benefiting you?
It is helping bridge the gap of needing SQL abilities to query Zendesk data.


    Information Technology and Services

Reduces the workload of a small team & good customer support while onboarding

  • November 17, 2022
  • Review verified by G2

What do you like best about the product?
Easy to use. Good documentation. Good Customer Support. Exhaustive.
What do you dislike about the product?
Expensive. Needs work for more complex data sources. Doesnt pull all data from sources such as Drip & Intercom
What problems is the product solving and how is that benefiting you?
Data extraction from varied number of sources


    Financial Services

Easy onboarding, great documentation and toolkit for a decent price

  • November 17, 2022
  • Review verified by G2

What do you like best about the product?
Fivetran maybe has fewer connectors than some other prividers but quality and easy is what we value the most. Their support for dbt transformers and pricing is what made us choose fivetran.

Additionally on dbt - I don't really know any other provider who is hosting dbt for you as usually its your problem how/where to host, plus templates fivetran opensourced are top notch!
What do you dislike about the product?
Interface could be buggy time to time - blank white page or when you try to inspect dbt tree hence it's still in beta and doesn't happen often
What problems is the product solving and how is that benefiting you?
Marketing Data aggregation from various sources and transformations to later be used in dashboarding