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Great Basic DAM - Terrible Customer Service
What do you like best about the product?
The interface is very easy to use and implementation was great. The tool is very intuituve and user-friendly.
What do you dislike about the product?
Customer Service for the last year and a half has been horrible. Our main contacts kept leaving and we were never notified of new contacts. The "Success Squad" was also non-existent. We went as far as calling corporate phone numbers that were never answered. Finally made contacts and had extensive conference calls to go over our needs on 2 occassions with 2 different associates, and once again we never received and follow-up. Extremely unprofessional. We are now shopping for a new DAM.
What problems is the product solving and how is that benefiting you?
Great asset organization with easy to customize taxonomy. Allowed us to set-up variations to download files in different sizes and file types.
CenterPoint's Review of Bynder
What do you like best about the product?
Bynder is a solid product with a great implementation team.
What do you dislike about the product?
AI that can tag pictures does not exist.
What problems is the product solving and how is that benefiting you?
We needed a better way to organize our images. Bynder helped us do that across the enterprise.
Recommendations to others considering the product:
Have a dedicated internal project manager.
Bynder Admin
What do you like best about the product?
The user interface is really easy to use, and its search functionality is great.
What do you dislike about the product?
I haven't had something I dislike yet with the program.
What problems is the product solving and how is that benefiting you?
We are solving for image database, central storage of images. This is a great central location for all employees to access images.
The best DAM software!
What do you like best about the product?
I looked at a number of DAM software solutions and found Bynder to be the most robust. Their implementation process was critical since I wanted to make sure we were using every function of the software. The implementation manager worked with me to answer every question and make sure I understood all of the in's and out's.
What do you dislike about the product?
Uploading assets takes quite a bit of time, however I suspect that would be the case with every DAM. Looking forward to finishing that process so that my team can start enjoying the solution.
What problems is the product solving and how is that benefiting you?
We have grown quickly and have our assets spread out all over the place - Dropbox, Box, Sharepoint, C drives.... Bynder provides us with one source of truth and makes it very easy for our team and customer to access the assets they need.
Great tool for content marketing
What do you like best about the product?
The ability to easily add blog posts and all of the needed resources along with meta data. It simplifies the process within our team so much!
What do you dislike about the product?
The notifications are sometimes a little wonky.
What problems is the product solving and how is that benefiting you?
The ability to easily get reviews and approvals from multiple stakeholders. Time savings, efficiency, optimized workflow.
Recommendations to others considering the product:
Great tool!
Caitlin Grant is a Super Star
What do you like best about the product?
Caitlin was super helpful with onboarding
What do you dislike about the product?
Downloading multiple assets at once doesn't work.
What problems is the product solving and how is that benefiting you?
We're able to find relevant assets more easily.
Love the product and onboarding experience!
What do you like best about the product?
Bynder is a great product. I come from a web application background and was thoroughly impressed with the software and user experience built into our new DAM system. It's extremely flexible, intuitive, and there is always a solution to fit our needs. The onboarding process was seamless (despite by personal WFH wifi issues) but our onboarding manager was understanding, helpful, and extra communicative. I couldn't have asked for a better experience.
What do you dislike about the product?
No downsides to using Bynder thus far! The only potential addition that would be great would be a quick "how to" experience in real time when a user log in for the first time. Not necessary because the platform is easy to use but it would be a neat feature.
What problems is the product solving and how is that benefiting you?
We have more flexibility in terms of searching for assets. Our processes before were extremely cumbersome and we had to search through folders and folders of assets to find what we are looking for. Our new taxonomy fixes this because we have several ways to find an asset.
Great service & team to work with
What do you like best about the product?
What I like best was how horoughly the Bynder team was.
What do you dislike about the product?
There was nothing that I disliked about working with Bynder.
What problems is the product solving and how is that benefiting you?
One universal place to store all of our media assets.
A Game-Changer for Creative Assets
What do you like best about the product?
The onboarding process to Bynder couldn't have gone smoother. Our onboarding specialist, Will, was knowledgeable, thorough, and pleasant. The platform itself is highly customizable. We were able to tailor it to our exact needs and specifications that feels like a custom experience for our company.
What do you dislike about the product?
I honestly have to stretch to answer this question, but the sheer amount of assets we need to get into the platform is overwhelming, which is more our problem than Bynder's. And actually, Bynder has implemented some fantastic bulk-upload features that will make this process go much faster.
What problems is the product solving and how is that benefiting you?
Our creative assets before Bynder were unsearchable, uncategorized, and in a state of chaos. With Bynder, we're now able to manage them with a very robust system. I love that we can tag and categorize each asset. We can also create and share collections based on filter criteria, meaning we can slice, share, and group our assets in infinite ways. It's truly a game-changer for our team.
Easy to implement, easy to use - very customer friendly
What do you like best about the product?
Good documentation, easy to implement, taxonomy is easy to handle. I was afraid that our non-tech-employee would not be able to handle Bynder DAM but they are now working on it without any issue!
What do you dislike about the product?
there is nothing to dislike at the moment
What problems is the product solving and how is that benefiting you?
- All Assets in one system
- Versions of different Assets are managed now correctly
- Sharing assets is easy
- Possibility to share files (like WeTransfer) is an added bonus
- Control who has access to the assets
- Versions of different Assets are managed now correctly
- Sharing assets is easy
- Possibility to share files (like WeTransfer) is an added bonus
- Control who has access to the assets
Recommendations to others considering the product:
Taxonomy is the new way of working with Assets, forget folder structures or tags.
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