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Excellent Onboarding
What do you like best about the product?
I think Bynder is a great tool! It is very intuitive for the users and admins. I like that the usage flow works similar to Google Images or online shopping so it is quick to understand for a new user.
What do you dislike about the product?
There are limitations for uploading/adjusting files. If I make an error in uploading, it is not always easy to bulk edit all metaproperties. It sometimes gets confused with filters, so then I have to change each asset manually. I think a warning or "ok" would be helpful to add when using Mass Uploader when it comes to adding new terms/meta-properties. I had a few times that a spelling error/typo caused a new field to be added without me noticing until doing a later QA.
What problems is the product solving and how is that benefiting you?
Bynder is allowing for a more centralized place for all creative assets to live. It is helping prevent users on other teams from editing or altering files and folders they shouldn't be using. It also helps us control user access to final files only so work in process files are not incorrectly shared. Bynder will also allow us to easily share and accept files from external partners.
Setting up Bynder
What do you like best about the product?
Its searchability and easy of finding assets
What do you dislike about the product?
There’s not much to dislike about Bynder.
What problems is the product solving and how is that benefiting you?
Its allowing other teammates to find the correct asset in seconds without making requests from the asset creator
Exceptional onboarding experience
What do you like best about the product?
I was incredibly impressed with the onboarding process from Bynder - certainly the best of any onboarding experience I have had. Our onboarding team (Ben and Nicole) were awesome - they managed to cover everything and answer all of the many questions we had, even though we definitely threw them some curveballs! The end result is that I've found Bynder very easy to use, even though I'm not a user who's been historically familiar with using enterprise DAMs. I've been impressed by how many problems we can solve with Bynder, and am looking forward to implementing those solutions and streamlining some of our thornier processes.
What do you dislike about the product?
Because it can do so many things, it's tempting to try to do more than the use case requires. I do think that the only negative of the onboarding process was that, in their enthusiasm to share all of Bynder's cool features, the team sometimes would reach to find problems that didn't really seem to exist for our team. Without thoughtful administration, I think Bynder could turn into an overcomplicated monster that hinders its team more than helps.
What problems is the product solving and how is that benefiting you?
Previously to adopting Bynder, assets didn't have an official place to live, and the creative team had files stored, piecemeal, in various places that made sharing difficult or downright impossible. Bynder offers us a centralized place to store all of our digital assets, and we're able to easily share them with vendors or internal users while still keeping appropriate permissions in place.
Onboarding to Bynder
What do you like best about the product?
We're so excited to realize the benefits that Bynder is unlocking for our organization. The painpoints of not having a robust DAM have been present for quite some time, and we couldn't be more thrilled that we landed on Bynder as our partnering provider to solve these inefficiencies. Our onboarding experience with Nicole Carroll and Ben Purzak couldn't have been better in my eyes -- they bring new meaning to onboarding excellence and I'm pressed to even think of a comprobable experience I've had onboarding to a system/platform. The combination of their professionalism, expertise, and fun approach to the process made something that could have felt daunting actually feel fun. Couldn't recommend more, and can't wait to be expert users of the platform!
What do you dislike about the product?
Haven't run into anything we dislike yet!
What problems is the product solving and how is that benefiting you?
Asset storage, communication, distribution, and organization.
Great DAM
What do you like best about the product?
Our company has had experience with multiple digital asset management (DAM) systems over the years, but switching to Bynder has been a game-changer. The implementation team was fantastic, ensuring a smooth transition and addressing any concerns we had promptly and efficiently.
Bynder’s product itself is fantastic. It provides an incredibly user-friendly platform that makes managing a large volume of digital assets a breeze. We’ve been particularly impressed with the AI image search and natural language search features—these innovative tools have been widely adopted by our end users, significantly improving their workflow and efficiency.
The Bynder team also does an excellent job of regularly releasing new features and updates, ensuring that we are always benefiting from the latest advancements. Overall, we couldn't be happier with our decision to switch to Bynder. It has truly transformed our digital asset management processes for the better.
Bynder’s product itself is fantastic. It provides an incredibly user-friendly platform that makes managing a large volume of digital assets a breeze. We’ve been particularly impressed with the AI image search and natural language search features—these innovative tools have been widely adopted by our end users, significantly improving their workflow and efficiency.
The Bynder team also does an excellent job of regularly releasing new features and updates, ensuring that we are always benefiting from the latest advancements. Overall, we couldn't be happier with our decision to switch to Bynder. It has truly transformed our digital asset management processes for the better.
What do you dislike about the product?
Some of the areas such as Bynder Studio need to be enhanced a little more than they exist today, but we're confident that the team is aware of our requirements and actively thinking about them on their roadmap.
What problems is the product solving and how is that benefiting you?
Solve the ability to manage a large amount of assets with license and usage rights.
The implementation team were great!
What do you like best about the product?
Bynder helps us keep all our assets in one place for easy access. The collection functionality is very useful and makes sharing content amongst teams and external partners effortless.
The implementation phase was painless, and we had great customer support throughout the experience. All our question were answered in a timely manner. We were able to establish all the required integrations with any assistance needed.
The implementation phase was painless, and we had great customer support throughout the experience. All our question were answered in a timely manner. We were able to establish all the required integrations with any assistance needed.
What do you dislike about the product?
The reporting module. Need to have access to more data and analytics.
What problems is the product solving and how is that benefiting you?
Bynder is helping us by taking our assets from being in multiple systems to one place of truth, and the teams no longer using outdated assets in marketing material.
Top Tier Experience with Account Executive and Onboarding Manager!
What do you like best about the product?
Bynder is a phenomenal Digital Asset Manager. Its functions and features have met and exceeded all my expectations for a DAM, but more than the product itself, the true highlight has been the staff and community supporting it. Matthew Smith was a great Account Executive—always well-prepared, informed, and dedicated to answering all our questions, which gave us full confidence in the product and brand. Francine Rodriguez was a phenomenal Onboarding Manager. I cannot express how impressed I was with her knowledge, ability, and dedication to ensuring our success. She knew how to balance educating and prompting action with such grace. I have never had a customer support experience come close to what I experienced with her—she is truly the best!
What do you dislike about the product?
I’ve encountered a few hangups, such as issues with refreshing changes on the homepage, delays in thumbnail appearances while uploading, and some features that aren’t the most intuitive.
What problems is the product solving and how is that benefiting you?
Bynder has eliminated the frustration of lost assets, cluttered digital storage, and the headache of navigating an unorganized file system. It has made a huge difference by bringing structure, organization, and ease of use, allowing me to find what I need quickly and efficiently.
Does it's job but not as customizable
What do you like best about the product?
It's pretty easy to use. I like the custom fields option for metadata. Our team used it every day and it does integrate with a lot of tools since it has an open API. It was pretty easy to implement and the customer support was helpful in setting it up.
What do you dislike about the product?
Not as customized as I would have liked. The collections feature is nice but wish there was more of a folder structure to organize it.
What problems is the product solving and how is that benefiting you?
It did make it easy to dissmeninate a lot of assets at once and the custom permissions allowed us to have internal and external users that had access to only what they needed. It also reduced the amount of assets that were used outside of their intended purpose.
Great product; Incredible people
What do you like best about the product?
Bynder is leading in the DAM space. The platform is intuitive, their onboarding is stellar, their customer support is clear and not at all condescending (Nick Taylor, if you can arrange it, is just the best), and their features just get better.
What do you dislike about the product?
I do wish it cost less, and I'm hoping annual prices can come down as (or if) storage costs decrease and subscribers increase. For us, my only worry is we'll be priced out. But they've also been incredibly willing to work within our budget.
What problems is the product solving and how is that benefiting you?
Pre-Bynder, our method for storing and distributing digital assets like photos, videos and graphics was to store locally and share links to our folders. Bynder offers a secure, searchable database of tagged images that we can distribute to our de-centralized university partners.
Love teh product and the Onboarding was Concise and Helpful!
What do you like best about the product?
I like all the people I have met with Bynder specically Rachel Jang (Customer Onboardign Manager) and Ryan England (Account Executive). I love the portal and its very user friendly and customizable!
What do you dislike about the product?
NO Dislikes thus far but I haven't my full company roll out yet. I have jsut completed the onboarding!
What problems is the product solving and how is that benefiting you?
We have Terabytes of Digital assets that need to be quicly accessed daily accross several departments adn users.
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