What do you like best about the product?

I recently had the opportunity to use the Twilio SendGrid Email API, and I'm impressed with its functionality and performance. This email delivery platform is a robust and reliable solution, offering a wide range of features that perfectly meet the needs of any business or developer. In this review, I would like to highlight the strengths and benefits I found when using the Twilio SendGrid Email API.

User-Friendly Interface and Easy Integration:
One of the first things that impressed me about the Twilio SendGrid Email API was its intuitive and user-friendly interface. The provided documentation is clear and concise, making integration with my existing system a breeze. Additionally, they offer well-documented code libraries for various programming languages, making implementation quick and painless.

Advanced Customization Features:
The Twilio SendGrid Email API provides a wide range of advanced customization features, allowing me to create highly personalized and engaging emails. By using dynamic variables, I can segment and customize content based on recipients' preferences and characteristics. This results in more targeted and effective communications, improving response rates and customer engagement.

Reliable Delivery and Scalability:
One of the biggest concerns when sending mass emails is ensuring they reach recipients' inboxes and aren't marked as spam. The Twilio SendGrid Email API exceeded my expectations in this aspect. Its delivery infrastructure is highly reliable, ensuring an extremely high delivery rate. Furthermore, they have partnerships with trusted email providers and have implemented best sending practices to ensure my emails have the best chance of reaching recipients' inboxes. Additionally, the platform is highly scalable, allowing me to send emails in high volume without performance issues.

Detailed Analytics and Monitoring:
The Twilio SendGrid Email API provides a wide range of analytics and monitoring features, allowing me to track the performance of my email campaigns in real-time. I can obtain important metrics such as open rates, click-through rates, and bounce rates to assess the success of my campaigns and make informed decisions for future optimization. This real-time visibility is invaluable for understanding recipient engagement and improving the effectiveness of my email marketing strategies.

Conclusion:
In summary, the Twilio SendGrid Email API is a powerful and reliable email delivery solution, offering advanced customization features, reliable delivery and scalability, as well as detailed analytics. Its user-friendly interface and clear documentation make integration quick and easy. If you're looking for a solution to streamline your email delivery and enhance your email marketing efforts, I highly recommend the Twilio SendGrid Email API.

What do you dislike about the product?

One aspect that stands out is the pricing for dedicated servers, which I find to be expensive. This can be problematic as having access to this functionality is essential for preventing emails from ending up in recipients' spam folders. Lower-priced options for dedicated servers or alternative pricing models could make this service more accessible to a wider range of users.

What problems is the product solving and how is that benefiting you?

The Twilio SendGrid Email API solves the problem of efficiently delivering notifications to our users through our SaaS platform. Prior to using Twilio SendGrid, we encountered challenges in reliably delivering email notifications to our users' inboxes. These issues affected our ability to effectively communicate with our users and ensure that important updates and notifications reached them in a timely manner.

By integrating Twilio SendGrid Email API into our platform, we have been able to benefit in several ways. Firstly, the reliable delivery infrastructure of Twilio SendGrid ensures that our emails have a high chance of reaching recipients' inboxes instead of being marked as spam. This has significantly improved the overall deliverability of our notifications.

Secondly, the advanced customization features provided by Twilio SendGrid allow us to personalize our email notifications, tailoring them to each user's preferences and characteristics. This level of personalization helps to enhance user engagement and improve the effectiveness of our communication.

Furthermore, the detailed analytics and monitoring capabilities offered by Twilio SendGrid Email API enable us to track the performance of our email notifications in real-time. We can measure metrics such as open rates, click-through rates, and bounce rates, which provide valuable insights into the effectiveness of our notifications. This data-driven approach allows us to make informed decisions and optimize our email notification strategies for better user engagement.

Overall, Twilio SendGrid Email API has solved our email delivery challenges and significantly improved our ability to efficiently deliver notifications to our users. It has enhanced the reliability, personalization, and tracking of our email communications, ultimately benefiting our SaaS platform and ensuring effective communication with our user base.

What do you like best about the product?

Firstly, they offer start-up credits which is a big saviour for nascent stage businesses, their APIs are super efficient; they deliver email in fractions with accuracy. It's easy to configure and a layman can design and deploy the emailer.

What do you dislike about the product?

Their email credit system usually has synchronization problem and that creates trouble for startups as they are blocked from sending emails all of a sudden.

What problems is the product solving and how is that benefiting you?

We are able to send marketing emails, transactional emails with personalization, track the deliverables, understand the user behavior with their analytics

What do you like best about the product?

Connecting other platforms to Sendgrid and stopping worrying about deliverability has been critical to our company and marketing strategies, both on the sales and transactional emails sides. Now we can monitor the quality of our emails, connect new domains to our servers and be aware of their score.

What do you dislike about the product?

It takes a bit of a steep learning curve for users who don't know about programming or marketing automation. It is not something severe, but it would be good if the platform were a little more friendly

What problems is the product solving and how is that benefiting you?

Sendgrid has solved our deliverability problem to a large extent. There is always the possibility of someone marking you as spam or bouncing in your inbox. However, Sendgrid manages to get the emails to our clients' inboxes ALWAYS

What do you like best about the product?

Twilio SendGrid Email API is easy to integrate with your backend web server.
They have thorough and well-written documentation too.

What do you dislike about the product?

As a developer, I did not have any problems. Good documentation, easy integration, works well.

What problems is the product solving and how is that benefiting you?

Sending Emails.

What do you like best about the product?

It's easy to use, to setup, integrate with my crm, and is very affordable.

What do you dislike about the product?

So far, I haven't encountered anything that I don't like.

What problems is the product solving and how is that benefiting you?

Email marketing campaign deliverability.

What do you like best about the product?

We have been using Sendgrid from the past few years and for analytics we are using Hooks. We found it very relevant for our industry rather than any other product.

What do you dislike about the product?

We didn't find anything which was irrelevant for us.

What problems is the product solving and how is that benefiting you?

We send tons of emails for our vendors and it helped a lot to us.

What do you like best about the product?

Twilio SendGrid Marketing Campaigns serves a dual purpose within our organization: It enables automated email delivery on the platform side and also facilitates the distribution of newsletters and other communications to customers by the marketing team. As a result, both the engineering and marketing teams rely on this tool. An important benefit of using this technology is that it allows the engineering team to seamlessly switch out emails as needed, which addresses a key business challenge.

What do you dislike about the product?

One potential challenge of using Twilio SendGrid Email API is the need for a certain level of technical expertise to fully leverage the tool's capabilities. Setting up and configuring the API may require some programming knowledge, which could be a barrier for users without a technical background. Additionally, troubleshooting issues or resolving errors within the API may require advanced technical skills. However, Twilio SendGrid provides extensive documentation and support resources to help users navigate these challenges.

What problems is the product solving and how is that benefiting you?

Twilio SendGrid Email API solves several problems related to email delivery, automation, and management. One major benefit is that it provides a reliable and scalable solution for sending high volumes of emails, such as marketing campaigns, transactional notifications, and other types of automated messages. This can be particularly useful for businesses with a large customer base, as it allows for personalized and targeted communication at scale.

What do you like best about the product?

Easiest integration. We have integrated with Moengage and email campaigns via moengage with Sendgrid email API is seamless.

Compared to competitors, we find its easy to handle.

Better delivery as well!

What do you dislike about the product?

No cons as of now, as we find delivery is also great and integrations with multiple martech tools is also easy.

Seperate dashboard for emails spams would have been better.

What problems is the product solving and how is that benefiting you?

We send millions and millions of emails to isers across globe.
Integration with moengage helps us to segment users and send curated mails to all those users via API

What do you like best about the product?

The ease of use and integrations Twilio Sendgrid has to offer is just amazing, A/B testing is also good. I like how easy it is to track and change different aspects of emails based on performance.

What do you dislike about the product?

There is nothing to really dislike twilio but they could make improvements in the user interface.

What problems is the product solving and how is that benefiting you?

Twilio SendGrid allows us to communicate with our clients through delivering emails in their inbox directly from our crm.

What do you like best about the product?

SendGrid's user interface is well-designed and easy to understand. However, the functionality available leaves a lot to be desired. Generally, the support staff seems knowledgeable but have given me many wrong answers.

What do you dislike about the product?

We've been attempting to upgrade from a small volume plan with a shared IP pool to a large plan. We were told we could keep a shared pool but were later told after we signed an annual agreement that we'd been given the wrong information and would have to move to a Dedicated IP (we use the API plan not Marketing Campaigns). There was no guide on how to move from one plan to the other, and in reality it became a nightmare. What should have been automated by their system and their touted 'Automatic IP Warmup' in under 2 weeks, became a 6-9 week project and an additional sprint for my engineering team. We've been forced to manually warm our IP and change our software to regulate our send volume as their warming process does not work. I've spent almost 6 hours on chat sessions trying to troubleshoot issues with this product and have no dedicated rep to help me and have to speak to someone new every time.

Because we are under a time-crunch as our old ESP gets sunset (Dyn by Oracle) and we've already done the API implementation, we're forced to stay on this system. But if I had a choice, we would not.

What problems is the product solving and how is that benefiting you?

SendGrid is our primary ESP for abandon cart emails and other action based triggered emails we send to our users.