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Customization capabilities allow clients to autonomously deploy policies
What is our primary use case?
The primary use case for Trellix Endpoint Security is its customization capabilities, allowing me and my organization to create and deploy our policies autonomously. I prefer this because it offers flexibility. I use it for product types like Endpoint Security, Data Loss Prevention (DLP), and for integrating with Network Detection and Response (NDR) and Extended Detection and Response (XDR) solutions.
What is most valuable?
The most valuable feature of Trellix Endpoint Security is its extensive customization capability, which allows me to create and deploy policies autonomously, suiting my individual needs. Including options like Application Control (formerly Solidcore), integrated monitoring, change control, DLP, and advanced threat protection, the solution offers comprehensive security. The integrated AI features enhance reporting, investigation, and forensic analysis, providing useful threat detection capabilities.
What needs improvement?
There are a few areas where Trellix Endpoint Security can improve. Firstly, the high CPU utilization when agents are installed can negatively impact client systems. Another issue is with end-users outside the network, where the agent handler sometimes fails to deploy the product properly. Improvements are needed in forensic analytics to detect specific vulnerabilities. It would also help if detection specifics were identified more quickly and the problem-solving process accelerated, especially to meet larger clients' expectations.
For how long have I used the solution?
I have over nine years of experience using Trellix Endpoint Security.
What was my experience with deployment of the solution?
Sometimes, I encounter deployment issues with low bandwidth. When deploying multiple products, like Web Control, Firewall, and Adaptive Threat Protection, one or more can fail to install, requiring manual intervention. It's not always clear why some systems face these issues, as typically, 80% of systems complete deployment successfully, while 20% may not.
What do I think about the stability of the solution?
I would rate the stability of Trellix Endpoint Security as near perfect, close to ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Trellix Endpoint Security at 7.5, close to eight out of ten.
How are customer service and support?
Technical support from Trellix is generally good, with a rating of eight out of ten. Some engineers are knowledgeable, though newer engineers might take longer to resolve issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have also worked with products from other vendors such as Sophos and Trend Micro. I prefer Trellix for its customization capabilities, which are significant when compared to these other products.
How was the initial setup?
The deployment is possible with Trellix Endpoint Security, but there are issues if the bandwidth is low, causing partial product installations. In such cases, manual installations are necessary to complete the process. Another downside is the absence of clear explanations for why certain installations fail.
What was our ROI?
Trellix Endpoint Security offers a good return on investment as highlighted by its continued use despite some client complaints. Clients appreciate the solution’s customization capabilities and ongoing product improvements.
Which other solutions did I evaluate?
I have worked with security solutions such as Sophos and Trend Micro, comparing them with Trellix Endpoint Security.
What other advice do I have?
Overall, I strongly recommend Trellix Endpoint Security due to its customization features. Even so, certain areas like AI integration should see improvements. In terms of the overall rating, I would give Trellix an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Boosts threat prevention with a cost-effective defense system
What is our primary use case?
I use Trellix Endpoint Security as the first line of defense for our users against any attack from outside.
What is most valuable?
Trellix Endpoint Security serves as our first line of defense against external threats. The product includes a threat intelligence tool that enhances threat prevention. Trellix Endpoint Security is a proven, robust, and cost-effective solution that protects the organization from different types of ransomware and attacks.
What needs improvement?
Trellix Endpoint Security needs some improvement in the dashboards. Artificial intelligence also requires improvement to further enhance the product.
For how long have I used the solution?
I have been using Trellix Endpoint Security since 2004.
What do I think about the stability of the solution?
Trellix Endpoint Security is a stable product. I would rate its stability as nine out of ten.
What do I think about the scalability of the solution?
Trellix Endpoint Security is scalable. I would rate its scalability as eight or nine out of ten.
How are customer service and support?
Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before Trellix Endpoint Security, we did not work with other tools.
How was the initial setup?
The initial setup of Trellix Endpoint Security is very easy and smooth, taking only one day with help from Trend Micro Support.
What about the implementation team?
The implementation involved one person from our side and one person from the vendor's side. I participated in the process.
What was our ROI?
We have observed tremendous return on investment after implementing Trellix Endpoint Security as it is a more cost-effective solution compared to other products.
What's my experience with pricing, setup cost, and licensing?
Trellix Endpoint Security is cost-effective and provides excellent value for money, with no need for extra expenses for premium support.
Which other solutions did I evaluate?
We are aware of other brands like Symantec, but Trellix Endpoint Security became the chosen solution because it was less expensive.
What other advice do I have?
Trellix Endpoint Security is a robust, old, tested, and cost-effective product. I would rate the overall solution as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Central management that enhances endpoint protection with helpful support
What is our primary use case?
We use Trellix Endpoint Security for endpoint protection, including virus protection for desktops, laptops, and servers. The solution includes special dedicated modules, such as those for Microsoft SharePoint security.
How has it helped my organization?
Trellix Endpoint Security helps us support and secure a large number of endpoints efficiently. We have a lot of installations, supporting up to twenty thousand endpoints. With the central management system EPO, it has significantly improved our ability to manage security across these devices.
What is most valuable?
The EPO, the ePolicy Orchestrator, is the best endpoint protection central management system.
Trellix Endpoint Security has a lot of special small modules that I like very much, such as access protection, adaptive threat prevention, exclusion capabilities, and logging capabilities. Together with disk encryption or file encryption, it provides a comprehensive solution.
What needs improvement?
The detection and response capabilities need to be improved. The product is not sharp enough in catching viruses, and we often have to use additional components alongside the pure endpoint security. Symantec, for example, might be better in this area.
For how long have I used the solution?
We have been working with Trellix Endpoint Security for about 20 years.
What do I think about the stability of the solution?
The stability of the solution is very high, I'd rate it around eight or nine out of ten.
What do I think about the scalability of the solution?
Scalability is high; I'd rate it 20 out of ten if possible.
How are customer service and support?
Technical support is correct and absolutely helpful. We had some issues during the migration from McAfee to Trellix, particularly with account migrations, but generally, support has been good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Fortinet Endpoint Management, Symantec, Kaspersky, Check Point, and others. Among these, I find that the EPO system of Trellix is the best.
How was the initial setup?
I like the initial setup very much because Trellix Endpoint Security has a lot of special small modules and configurations. It's flexible and allows for detailed customizations.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is correct and justified for the value it provides.
What other advice do I have?
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Has valuable AI capabilities and good technical support services
What is our primary use case?
We use the platform for managing and securing endpoints in our organization.
How has it helped my organization?
The solution's technical support services have a quick response time. It has been beneficial for our organization.
What is most valuable?
The platform's most valuable features are AI capabilities and its quick updates.
What needs improvement?
They could provide better integration capabilities for the product with other services.
For how long have I used the solution?
We have been using Trellix Endpoint Security (ENS) for two to three years. We are using the latest version and regularly update it.
What do I think about the stability of the solution?
I rate the product's stability a seven out of ten.
What do I think about the scalability of the solution?
Our corporation has approximately 13,000 Trellix Endpoint Security (ENS) users. It is a scalable product.
What was our ROI?
The solution helps manage users easier and reduces the workload for the IT team.
What's my experience with pricing, setup cost, and licensing?
The product pricing is high.
Which other solutions did I evaluate?
We are evaluating Trellix Endpoint Security (ENS) features compared to others.
What other advice do I have?
I advise others to consider the specific requirements of users, such as personal devices that may not be supported before making a purchase decision.
I rate it an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Trellix Enterprise Security Manager helps us to detect the malwares and Threats and help mitigate
What do you like best about the product?
Trellix Enterprise Security Manager helps us to detect the malwares and threats and helps us to mitigate them promptly with mininal efforts
What do you dislike about the product?
Sometimes it responds very slow. Due to slowness, sometimes we stuck to responds to threats promptly
What problems is the product solving and how is that benefiting you?
Trellix Enterprise Security Manager detects threats based on the rule engine and alerts us for any kind of threats. It can help detect the ongoing threats and mitigate them.
A reliable and mature product with ePO console feature
What is most valuable?
The solution is a reliable and mature product. Its reporting function is robust, and the user interface is easy to use. End users can create customized reports with detailed reporting for any computer and export them in PDF or other formats. This reporting capability is very robust.
The ePO console is very efficient and doesn't hang or freeze. Its console is more stable and reliable than other products like Kaspersky, Symantec, or Microsoft. The ePO is very reliable for managing computers and servers; you can find all options in this one application.
The tool has automation capabilities. It can automatically deploy, scan, fetch reports, and update. FireEye, now part of the solution, combines great with its other features. It acquired FireEye, which now includes Network Detection and Response and Network Security Platform capabilities. It can detect network threats and gather network information. The NSP is very robust. I'd rate it ten out of ten.
What needs improvement?
The solution needs to improve its virtual patching capabilities. One area where it could improve is by offering a patch management solution bundled with its security products. This would make it even more competitive against solutions like Kaspersky that offer this feature.
For how long have I used the solution?
I have been working with the product since 2008.
What do I think about the stability of the solution?
The solution is a very stable product. There are no significant issues with stability. It works very efficiently on both large and medium scales, and its reliability is very good, especially regarding management duties and reporting.
Which solution did I use previously and why did I switch?
The tool stands out compared to competitors like Trend Micro, CrowdStrike, and Microsoft. Microsoft offers virtual patching, which is slightly better than the solution.
How was the initial setup?
The tool's deployment is very quick and automated. I can deploy it on 100 nodes within half an hour to an hour. If you have a fast network setup, it can be as quick as 10 to 15 minutes for 100 computers. This is because it uses an agent that works robustly in network environments.
What's my experience with pricing, setup cost, and licensing?
The solution is not an expensive tool. Compared to other options, it's mostly average-priced. I've deployed it for customers ranging from 100 nodes to over 5,000 nodes. Its renewal prices are very low, and it offers both perpetual and subscription licenses. With a perpetual license, the product will keep working as long as it's not end-of-life, which benefits companies.
What other advice do I have?
The tool is suitable for small, medium, and enterprise businesses. I'd give it a ten out of ten for its productivity, reliability, control, and manageability. Its management console is particularly robust - I haven't seen anything similar from other vendors.
Enhances the visibility of events in the central management console, enabling us to identify events more effectively
What is our primary use case?
We use the solution for malware, fall behavior, and data loss prevention.
What is most valuable?
The Trellix Endpoint Security, when used in conjunction with EDR and Insight, enhances the visibility of events in the central management console, enabling us to identify events more effectively. Furthermore, Endpoint Security actively prevents threats from spreading. It reduced the action time a lot.
What needs improvement?
Trellix provides a data view of the Alpha systems with Trellix installs and makes small changes to the central management console. Nothing on the endpoints themselves works, but it focuses more on the management side.
For how long have I used the solution?
I have been using Trellix Endpoint Security for 14 years.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
This solution is used by 33,000 users and covers different operating systems. I rate the solution’s scalability an eight out of ten.
How are customer service and support?
We do get quick responses from support. However, it sometimes takes a bit longer to reach the final solution, particularly if something unusual requires additional investigation time.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is very easy and takes two hours to complete.
What was our ROI?
Trellix Endpoint Security offers substantial cost savings by reducing recovery expenses. These savings can exceed three hundred percent at this stage.
What other advice do I have?
The AI portion is quite good. It is already built into the product; it does assist us.
We have five engineers to maintain the solution.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Our main antivirus tool and offers adaptive threat prevention tool
What is our primary use case?
We use Trellix in an OT environment where it is being used as an orchestrator to deploy endpoint security and application controls in our network. We are using its DLP product in OT end points.
How has it helped my organization?
We use ENS as our main antivirus tool. The activation of features within ENS and the collection of threats into a single console is a strong point. There are some features we're not using, mainly related to IT environments. For us, ENS is primarily an antivirus and adaptive threat prevention tool. The threats received from endpoints received in ePO consoles which can be relayed on SMTP server to get real time updates on threats.
What is most valuable?
The deployment of products through ePO is very useful in managing multiple endpoints and deploying policies as per organizational requirements . Working manually on those endpoints is time-consuming and tedious. Threats and case management, Automation tasks, generating reports, those are some good points to be considered.
What needs improvement?
The technical support needs some improvement. When product distribution errors occur, we have to contact technical support, which is a very tedious and time consuming task. After raising the call onto the technical support portal, usually receive a notification after 24 hours. It usually takes 3 to 4 days to conclude and resolve the issue. If 24/7 online support or a phone line where we could speak directly with technical support for real-time troubleshooting, that would be very helpful.
Licensing is another aspect where trellix should look into. Different purchases are grouped together in single user account get mixed up. Categorization of purchases and their grant numbers is not available to end user.
For how long have I used the solution?
I have been using it for eight years.
What do I think about the stability of the solution?
It's very stable. If configured correctly, it's very smooth and doesn't cause frequent issues.
What do I think about the scalability of the solution?
We have like 500 installations. It is very scalable.
I would rate the scalability a nine out of ten.
How are customer service and support?
There is room for improvement in the customer service and support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had McAfee virus scan approved for OT endpoints but were using manual deployment methods. After introducing ePO architecture we have migrated to ENS, application control and DLP. Now, we've adopted more Trellix products.
We use symentec and txOne as well, but for standalone systems only.
How was the initial setup?
I would rate my experience with the initial setup a nine out of ten, with ten being easy and one being difficult.
The deployment takes moderate amount of time. Some of the products were installed quickly, but others remain in configuration. So, it's not too fast, but it's moderately quick.
So, it takes two to three hours.
What about the implementation team?
In house expertise is available for installation, deployment and management.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable.
Which other solutions did I evaluate?
NA
What other advice do I have?
I would recommend Trellix because I am satisfied with its overall performance and functionality.
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
One of the best endpoint protection in the Market!
What do you like best about the product?
The thing that I like best about MVISION ePO is how it helps me managed my McAfee Solutions in our organization. It helps me automate our organization workflows thus reducing the time and task that is needed for the investigation and triaging.
What do you dislike about the product?
The only downside that I dont like about mvision ePO is how complicated it is to configure especially if you don't have any necessary training with regards to this solution.
What problems is the product solving and how is that benefiting you?
MVISION ePO's ability to address these cybersecurity challenges helps enhance our organization's security posture, minimize risks, and safeguard sensitive data and assets, ultimately contributing to our business continuity and reputation.
Value for money for Mid-market segment
What do you like best about the product?
This tool is good value for money for the mid-market segment. It is not as mature and doesn't have third-party OEM information on processing the logs or making some information out of Logs like its competitors such as Splunk, Datadog etc but still for the miod market segment whose aim is point products. The requirement is quite simple, is it reliable able to provide a response to query and store/collect the logs reliably - that is can do with 99.9999% availability which is good enough for them.
What do you dislike about the product?
They have kept this product in a cvery close loop instead of partnering with other third-party vendors who ghenerate these logs. If they have solid relationship or have a way to process the information better, avoiding false positives then the tool could have better market share.
What problems is the product solving and how is that benefiting you?
There are loads of data that my organisation is producing and we don't know where the problem is, especially when we are talking about intermittent issues. For such issues, McAfee Enterprise Log Search has been of great help.
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