We use the solution for security purposes.

External reviews
External reviews are not included in the AWS star rating for the product.
A cloud solution for security purposes but performs slowly during usage
What is our primary use case?
What is most valuable?
The solution is valuable for security aspects.
What needs improvement?
The solution should respond faster. Whenever Trelix runs, the system slows down.
For how long have I used the solution?
I have been using Trellix for two years. We are using the latest version of the solution.
What do I think about the stability of the solution?
The product’s stability is good.
I rate the solution’s stability a seven out of ten.
What do I think about the scalability of the solution?
The solution is scalable. Around 3,000 users are using this solution.
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
Technical support is good. They respond faster.
How was the initial setup?
The initial setup is simple.
What other advice do I have?
Ten people are required for maintenance.
You should monitor how efficiently the solution functions, how it will impact your system, and how many files will be processed. The more files your system has, the more security time is needed to scan them daily. Due to this, your system may become slower. Trelix ensures the system does not slow down even when Trelix runs in the background.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Protects the productivity of users with a common service layer and our new anti-malware core engine that helps reduce the amount of resources and power required by a user
What is our primary use case?
Previously, before the transition to Trellix, we used McAfee. Following a merger, FireEye now collaborates with McAfee, utilizing its console and threat intelligence.
In terms of endpoint security, I would recommend Trellix Endpoint Security, especially for users prioritizing threat intelligence and seeking an internal solution. Trellix has proven effective in areas such as blocking capabilities, device control, and application control.
What is most valuable?
Trellix Endpoint Security offers robust access protection, addressing major concerns in prevention. It provides both application control and user access control within its access protection features.
What needs improvement?
Recently, Trellix has introduced a CDR, which involves more manual response than automatic. I believe they should enhance the system by adding features like automated response and the ability to create custom playbooks. This is crucial for an EDR solution, and currently, Trellix lacks this feature while other products offer it.
For how long have I used the solution?
I have been using this solution for the past five years.
What do I think about the stability of the solution?
Previously, I would have rated it around ten, but now it's more like seven. They need to enhance the EDR part and put in more effort.
What do I think about the scalability of the solution?
For on-premise implementation, I would rate it a six as there is a need for more scalable options during the initial setup. On the other hand, for cloud implementation, I would give it a nine because it offers enabled scalability options.
How are customer service and support?
I acknowledge their technical expertise in the product, but the support has not been as satisfactory as it was with McAfee. I believe there is a need for improvement, whether it's the team's capacity or response time. Previously, the response time was excellent, but now it has increased, causing frustration among customers and creating potential issues. Reducing this delay would be beneficial.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
If someone asks for a bundled solution with strong threat detection, I would recommend Trellix because it stands out as the only bundle solution with a decent amount of threat detection. While there are other bundled solutions in the market, Trellix excels in both access and detection capabilities.
How was the initial setup?
Regarding the initial setup of Trellix Endpoint Security, I am accustomed to executing it accurately. I would rate it around 8.5 or 9.I have successfully implemented Trellix Endpoint Security for up to five thousand endpoints, and the process took approximately four days. For smaller enterprises, it can be completed in about one day.
What's my experience with pricing, setup cost, and licensing?
I would rate the cost as four to five, considering it's normal compared to other products. I find it nominal and worth the money.
What other advice do I have?
The support phase needs improvement, specifically in reducing the time taken to respond to calls. Additionally, the EDR functionality in Intelix requires enhancement. While McAfee fulfilled product functionality even without strong support, the introduction of EDR seems to be partial and lacks automated response capabilities. The overall rating for Trellix Endpoint Security would be an eight.
A stable and scalable solution with a straightforward setup phase and great technical support
What is our primary use case?
My company uses Trellix Endpoint Security (ENS) to protect our computers.
What is most valuable?
The most valuable feature of the solution stems from the fact that it works fine with stability.
What needs improvement?
From an improvement perspective, I want everything in the solution to be free. I don't consider myself to be so sophisticated when it comes to Trellix Endpoint Security (ENS).
For how long have I used the solution?
I have been using the trial version of Trellix Endpoint Security (ENS), but I have experience with the tool for around four years. I don't remember the version of the solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
I used the solution's technical support and was satisfied with their responses.
Which solution did I use previously and why did I switch?
I have experience with Microsoft Defender, AVG, and Norton.
How was the initial setup?
The product's initial setup was straightforward.
The solution's deployment by an end user can be done in three minutes.
What other advice do I have?
I recommend the solution to others who plan to use it.
I rate the overall tool a nine out of ten.
Provides efficient integration features, but it could be flexible to use
What is our primary use case?
We use the product to provide system security for shared data on the network.
What is most valuable?
The platform’s most valuable features are ease of use, integration, and deployment.
What needs improvement?
The product could be flexible and offer better pricing. They should make it free, open-source software.
For how long have I used the solution?
We have been using McAfee Endpoint Security for ten years.
What do I think about the stability of the solution?
The platform is stable.
What do I think about the scalability of the solution?
The platform is scalable. A minimum of five licenses are required for ten executives.
How are customer service and support?
Our IT team requires deployment assistance from the product’s technical support team.
How was the initial setup?
The initial setup process is easy if you have the required technical skills. It takes 30 minutes to complete. A team of around 20 technicians is involved in the deployment.
What about the implementation team?
We implement the product with the help of our technical staff.
What's my experience with pricing, setup cost, and licensing?
We pay for the product’s license. They should reduce the cost or make it free, open-source software.
Which other solutions did I evaluate?
We evaluated three vendors. We decided to go to McAfee Endpoint Security for better availability, ease of use, and deployment.
What other advice do I have?
I recommend McAfee Endpoint Security to others and rate it a seven out of ten.
Which deployment model are you using for this solution?
A reliable and easy-to-deploy product that protects an organization’s network from malware
What is most valuable?
The product is fairly reliable. I have been using the DLP functionality a lot. It blocks all USB-connected devices but still allows charging external devices like phones. It keeps out any malware. It does a good job of protecting our network as an enterprise solution. I mainly use it as an antivirus and DLP solution.
What needs improvement?
The product is not easy to use. Moving around in it is cumbersome. I have heard other users saying that it is cumbersome to find things. Creating and deploying policies with DLP can be really cumbersome. It can be difficult if we don’t know how to use it. Sometimes, we have difficulty in communicating with clients. Sometimes, we have to go through troubleshooting to fix it.
For how long have I used the solution?
I have been using the solution for 17 to 18 years. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the product’s stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability an eight out of ten.
How was the initial setup?
It's pretty straightforward to deploy the product as an enterprise solution. I create a System Tree, and I break everything out between VMs, workstations, servers, and VLANs.
What was our ROI?
We have seen a return on investment.
What other advice do I have?
I would definitely tell people to try the tool. They must go through and test out different solutions. Trellix Endpoint Security is fairly easy to use and manage for an enterprise solution. I'm in the process of getting more visibility for my service desk. The ability to lock it back down and only give what I want the service desk to see is valuable because it gives it a little bit more visibility without affecting what I've done as an enterprise admin. Overall, I rate the tool a nine out of ten.
Which deployment model are you using for this solution?
A stable solution that offers good technical support and can be implemented without much difficulties
What is our primary use case?
In Trellix Endpoint Security, I use all modules, including firewall and web control, except for encryption.
What needs improvement?
There are certain shortcomings in the features concerning DLP in Trellix, where certain additions must be made in the future.
For how long have I used the solution?
I have been using Trellix Endpoint Security for five years. My company is a customer of the solution.
What do I think about the stability of the solution?
It is a stable solution. If I consider using Trellix Endpoint Security right now, I won't find it a problem since it is a good product to use.
What do I think about the scalability of the solution?
There are around 800 users of the solution in my company.
How are customer service and support?
The solution's technical support is good. Whenever I open or raise a ticket with Trellix's support team, I get a response from their end.
I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The implementation part of the product is not difficult. From an implementation perspective, I find the product to be good enough.
For me, the product's deployment in all endpoints takes an hour, and it is a simple process. I don't know if the deployment process is still simple or not and whether improvements have been made to the solution.
What other advice do I have?
I find Trellix Endpoint Security to be a good product. In Trellix Endpoint Security, it is not simple to understand the policies and rules, but it is good as an antivirus product. Trellix Endpoint Security is not easy to use, especially since the mechanism of communication is not very good.
I rate the overall product an eight out of ten.
A simple and easy-to-use product that works in the background and does not slow down the computer
What is most valuable?
The product works in the background. It does not slow down the computer, which is good. If we put the USB, it automatically asks us whether the device must be scanned. We can scan it or postpone it. If anything goes wrong, the tool informs us that a file or website was blocked. It might be because the IP is on a blacklist. The product is simple. We do not have to do anything. The product is easy to use.
What needs improvement?
The tool could provide more advanced protection. It should do a deeper analysis of the files.
For how long have I used the solution?
I have been using the solution for eight years. I am using the latest version of the solution.
What do I think about the scalability of the solution?
The tool is scalable. We can choose when and how to scan. We can even choose to exclude certain folders. Ten people in our organization use the solution extensively.
Which solution did I use previously and why did I switch?
I have used NOD32 and Kaspersky. I started using Trellix Endpoint Security because my company decided to use it.
How was the initial setup?
The initial setup was straightforward. It took us 10 to 15 minutes to deploy the solution because we had to go a bit deeper into the settings.
What about the implementation team?
The product can be deployed in-house. The deployment process is quite easy and fast.
What was our ROI?
The solution is worth the money.
What's my experience with pricing, setup cost, and licensing?
We have a yearly subscription. We have bought the solution for ten stations. The pricing is more or less the same as the other tools in the market.
What other advice do I have?
Some tools use a lot of memory, so it's really difficult to use them, especially when we are scanning something. We mostly work on documents on the cloud. We do not get many files on the computer. We do get some spam. I would recommend the solution to others. So far, we've never had any problems. Nothing gets through. Overall, I rate the tool an eight out of ten.
Which deployment model are you using for this solution?
Easy to deploy, use and stable solution
What is our primary use case?
McAfee is used to secure my laptop against online threats and malware. It detects and removes any potential issues from the laptop.
What is most valuable?
It's good that it periodically scans all my drives. I can stay up to date with the status of my drivers and update them if needed.
What needs improvement?
One suggestion is they should reduce the constant notifications. Whenever I open my laptop, there are too many notifications from McAfee, and it gets annoying.
I would like to see less notifications.
For how long have I used the solution?
I have been using this solution for about four to five months because I've just purchased my new laptop. It came with the latest version when I got the laptop.
What do I think about the stability of the solution?
The stability is good. I receive updates regularly, which is quite good.
How was the initial setup?
It's quite straightforward. You have the dashboard to access all the data protection features, so it's easy to use.
The deployment hardly takes two to three minutes.
What about the implementation team?
For the McAfee process, I didn't need to contact anybody. I just needed to switch on my laptop, and it started on its own.
What's my experience with pricing, setup cost, and licensing?
You need to subscribe to McAfee. There's a subscription on a yearly basis. It's not that expensive; it's quite affordable.
What other advice do I have?
I would suggest giving it a try. Overall, I would rate the solution a nine out of ten. Due to the notifications, I would deduct one point. But overall, it's a nine. It's good.
An endpoint security solution that needs to reduce RAM and CPU usage
What is our primary use case?
We use the tool for endpoint security.
What is most valuable?
Trellix Endpoint Security has a full suite of DLP.
What needs improvement?
The product needs to reduce the usage of RAM and CPU.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
Trellix Endpoint Security is stable.
What do I think about the scalability of the solution?
The solution is scalable and works on Windows, Mac, Linux, and mobiles.
How are customer service and support?
I am satisfied with the solution's support.
How was the initial setup?
Trellix Endpoint Security's installation was straightforward. It takes around one to two days to complete the installation.
What about the implementation team?
We did the tool's deployment in-house.
What other advice do I have?
I rate Trellix Endpoint Security a nine out of ten.
Which deployment model are you using for this solution?
Efficient background scanning but performance could be improved
What is our primary use case?
We just run it in the background and potentially scan any wireless or malicious file. It must be the same setup.
What needs improvement?
Maybe the performance could be better. I noticed that it slows down a bit when I start it up in the morning.
For how long have I used the solution?
We have had this solution for over three years now. It's enterprise security. We use the latest version.
What do I think about the stability of the solution?
It's stable. It's just that I don't have to use it very often. I can go weeks without having to deal with any issues. If something does pop up, it's usually pretty easy to fix. I just let the people who know what they're doing handle it.
What do I think about the scalability of the solution?
It's scalable enough for our needs. I don't see any problems right now. There are about 55 users in two branches of our company.
How are customer service and support?
We haven't needed to use tech support. We are an IT company, so we usually take care of our own devices.
How was the initial setup?
The setup is not that complex. It takes five to ten minutes to set up. It's mostly this is our old devices.
What about the implementation team?
It's a self-deployable solution, so we don't need any technical staff for deployment.
What's my experience with pricing, setup cost, and licensing?
We do need to pay for a license.
What other advice do I have?
Overall, I would rate the solution a six out of ten.