Ensures seamless protection for diverse industries
What is our primary use case?
Our customers primarily use Trellix Endpoint Security (ENS) only for endpoint security, with some cases where they prepare for Data Loss Prevention (DLP).
The main use case for Trellix Endpoint Security (ENS) is to protect the end user and to block USB and other devices, which is why they prefer to go with Trellix. They also use it for DLP to protect email and other things in their environment.
What is most valuable?
They find Trellix Endpoint Security (ENS) easy and user-friendly for their environment, which is why they choose Trellix. Additionally, it has a more manageable console compared to other products, which they felt were more difficult.
For incidents, we don't handle them directly because we provide the services for installation and management. We have our own SOC team that manages Trellix Endpoint Security (ENS), offering support. Any incidents that occur are taken care of via email for our customers.
What needs improvement?
Some customers feel that the Trellix Endpoint Security (ENS) agent consumes more memory and resources in their environment, which is a major issue we are facing. This causes their endpoints to consume more CPU under subscription, resulting in a feeling of slowness in their processes.
For how long have I used the solution?
I have been working with Trellix Endpoint Security (ENS) for the last two years.
What was my experience with deployment of the solution?
Trellix Endpoint Security (ENS) is easy to scale and we have not encountered any scalability issues.
The solution is easier to set up compared to Trend Micro. I would rate the setup of Trellix Endpoint Security (ENS) about a nine out of ten.
It takes approximately two to three days to deploy Trellix Endpoint Security (ENS) since we just need to provide the consoles, deploy the agent and their policies, and verify that the agents are functioning.
What do I think about the stability of the solution?
Trellix Endpoint Security (ENS) is a stable solution, and we have not faced any stability issues.
What do I think about the scalability of the solution?
Trellix Endpoint Security (ENS) is easy to scale and there are no issues with scalability.
How are customer service and support?
We are very happy with the technical support we receive from the Trellix team. I rate the support from Trellix a perfect ten.
How would you rate customer service and support?
How was the initial setup?
Trellix Endpoint Security (ENS) is not challenging to set up and is easier to implement compared to Trend Micro. I would rate the setup about a nine out of ten.
It takes approximately two to three days to deploy Trellix Endpoint Security (ENS) since we just need to provide the consoles, deploy the agent and their policies, and verify that the agents are functioning.
What other advice do I have?
Currently, we are working with Trellix Endpoint Security (ENS) and Trend Micro, focusing only on Trellix.
I am not entirely sure about the integration capabilities Trellix Endpoint Security (ENS) provides, and I am not very familiar with those features either.
For those wanting to use Trellix Endpoint Security (ENS), I recommend it for protecting their environment in an easy way. It is straightforward to know and features no complicated deployment, and we also appreciate the support we receive.
My total rating for Trellix Endpoint Security (ENS) is a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Long-term compatibility boosts performance while integration support needs improvement
What is our primary use case?
We use it mainly for two purposes: one is for encryption of the laptops, and the other is for endpoint
DLP.
Our biggest advantage is the compatibility with a variety of laptops. The compatibility with old laptops and new laptops is the most significant advantage.
We are not using the response automation functionality because we're only using it for encryption and for DLP, so there is no response automation we are utilizing.
What is most valuable?
The compatibility with a variety of laptops is our biggest advantage. The system works with both old laptops and new laptops, which is the most significant benefit.
We have to maintain it because when new versions of Windows are released, we must test the compatibility and functionality.
What needs improvement?
The main area for improvement is the integration with Microsoft Windows Hello, which includes Face ID or fingerprint-based authentication. Currently, they don't support either, so users have to type in the username and password. It doesn't support Microsoft Windows Hello authentication.
For how long have I used the solution?
I have been using
Trellix Endpoint Security for more than five years now.
What was my experience with deployment of the solution?
The potential challenge while deploying
Trellix Endpoint Security is that multiple agents are needed for successful deployment. If one of the agents doesn't deploy, the installation is not successful. A base agent is needed, then a protection agent on top of it. If the base agent fails, the protection agent will not get installed, whereas other products don't have multiple agents to install, just one agent and it's complete.
What do I think about the stability of the solution?
I think it's stable enough; earlier it had glitches, but now it's stable enough.
They have fixed the previous issues.
What do I think about the scalability of the solution?
Trellix
Endpoint Security is scalable; there are no issues there.
How are customer service and support?
The technical support from Trellix is average - it's neither good nor bad. I would give it five or six points out of ten for support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We are not using threat detection capabilities from the McAfee set of products or Trellix products.
What was our ROI?
AI would be needed, especially because of the data protection part. There are two parts: one is the encryption which is standard and no AI is needed, but the data protection part could benefit from AI to detect new types of data and protect it.
What's my experience with pricing, setup cost, and licensing?
I don't have visibility on pricing because it is negotiated by a different team, as I look after the technical side.
Which other solutions did I evaluate?
I have not seen anything connected with AI in Trellix.
What other advice do I have?
The implementation is neither straightforward nor very difficult. It's somewhere in between.
It has more to do with enhancements of features and functionality. There's nothing much which has come out, and it's been a product that we are running for so long with not many support cases that open up for us.
I would rate Trellix Endpoint Security overall as six and a half out of ten, closer to seven rather than six points.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Excellent threat detection and smooth maintenance with powerful AI utility integration
What is our primary use case?
The company is using it for cybersecurity, malware, and anti-malware.
How has it helped my organization?
We have customers who were facing challenges with traditional security solutions such as Trend Micro or Symantec that were not working. They would receive reports indicating no malware in their network. However, when we implemented Trellix Endpoint Security in their network, multiple types of malware was detected.
What is most valuable?
The solution is easy to manage, easy to implement, easy to install, and the support is excellent.
The detection capability of Trellix Endpoint Security is higher than traditional antivirus solutions.
The AI functionality has proven quite useful with the new version. Trellix Endpoint Security has introduced the new MVISION solution, MVISION Endpoint, which works completely on AI and machine learning.
What needs improvement?
The agent is very heavy, so we have to ensure that we have a lightweight agent for Windows systems.
For how long have I used the solution?
We have been using the solution for almost 20 years now.
What do I think about the scalability of the solution?
The cloud management console ensures there are no limits on scalability. It's quite scalable with no restrictions.
How are customer service and support?
Support has been excellent overall.
How would you rate customer service and support?
How was the initial setup?
The solution has been easy to manage, easy to implement, and very easy to install.
What other advice do I have?
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Struggle with patch management simplifies but complexity in automation persists
What is our primary use case?
We have
Trellix Endpoint Security available and are trying to do an upgrade. I am trying to figure out whether I can get rid of my SUSI manager,
WSUS, or 'WaySUS' as we call it, the Windows patching environment.
What is most valuable?
I have been a customer of
Trellix Endpoint Security for years, but I am not necessarily satisfied. The product does not seem to be cloud-native and there are issues with automating it. It might have something to do with our skill set, but automation is not intuitive.
What needs improvement?
Automation and overall complexity need improvement. The product does not seem to be cloud-native.
For how long have I used the solution?
It has been in place for years.
What was my experience with deployment of the solution?
Deployment and configuration become complex quickly, especially in a micro-segmented environment.
What do I think about the scalability of the solution?
I have not faced any problems with scalability so far, but we are starting an upgrade or overhaul.
What other advice do I have?
I would rate Trellix
Endpoint Security a six and a half to seven. I am not sure whether it is a comprehensive review of the product, but these are my observations. I would rate the overall solution a 6.5 out of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Customization capabilities allow clients to autonomously deploy policies
What is our primary use case?
The primary use case for
Trellix Endpoint Security is its customization capabilities, allowing me and my organization to create and deploy our policies autonomously. I prefer this because it offers flexibility. I use it for product types like
Endpoint Security,
Data Loss Prevention (DLP), and for integrating with
Network Detection and Response (NDR) and
Extended Detection and Response (XDR) solutions.
What is most valuable?
The most valuable feature of
Trellix Endpoint Security is its extensive customization capability, which allows me to create and deploy policies autonomously, suiting my individual needs. Including options like
Application Control (formerly Solidcore), integrated monitoring, change control,
DLP, and advanced threat protection, the solution offers comprehensive security. The integrated AI features enhance reporting, investigation, and forensic analysis, providing useful threat detection capabilities.
What needs improvement?
There are a few areas where Trellix
Endpoint Security can improve. Firstly, the high CPU utilization when agents are installed can negatively impact client systems. Another issue is with end-users outside the network, where the agent handler sometimes fails to deploy the product properly. Improvements are needed in forensic analytics to detect specific vulnerabilities. It would also help if detection specifics were identified more quickly and the problem-solving process accelerated, especially to meet larger clients' expectations.
For how long have I used the solution?
I have over nine years of experience using Trellix
Endpoint Security.
What was my experience with deployment of the solution?
Sometimes, I encounter deployment issues with low bandwidth. When deploying multiple products, like Web Control, Firewall, and Adaptive Threat Protection, one or more can fail to install, requiring manual intervention. It's not always clear why some systems face these issues, as typically, 80% of systems complete deployment successfully, while 20% may not.
What do I think about the stability of the solution?
I would rate the stability of Trellix Endpoint Security as near perfect, close to ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Trellix Endpoint Security at 7.5, close to eight out of ten.
How are customer service and support?
Technical support from Trellix is generally good, with a rating of eight out of ten. Some engineers are knowledgeable, though newer engineers might take longer to resolve issues.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have also worked with products from other vendors such as Sophos and Trend Micro. I prefer Trellix for its customization capabilities, which are significant when compared to these other products.
How was the initial setup?
The deployment is possible with Trellix Endpoint Security, but there are issues if the bandwidth is low, causing partial product installations. In such cases, manual installations are necessary to complete the process. Another downside is the absence of clear explanations for why certain installations fail.
What was our ROI?
Trellix Endpoint Security offers a good return on investment as highlighted by its continued use despite some client complaints. Clients appreciate the solution’s customization capabilities and ongoing product improvements.
Which other solutions did I evaluate?
I have worked with security solutions such as Sophos and Trend Micro, comparing them with Trellix Endpoint Security.
What other advice do I have?
Overall, I strongly recommend Trellix Endpoint Security due to its customization features. Even so, certain areas like AI integration should see improvements. In terms of the overall rating, I would give Trellix an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Boosts threat prevention with a cost-effective defense system
What is our primary use case?
I use Trellix Endpoint Security as the first line of defense for our users against any attack from outside.
What is most valuable?
Trellix Endpoint Security serves as our first line of defense against external threats. The product includes a threat intelligence tool that enhances threat prevention. Trellix Endpoint Security is a proven, robust, and cost-effective solution that protects the organization from different types of ransomware and attacks.
What needs improvement?
Trellix Endpoint Security needs some improvement in the dashboards. Artificial intelligence also requires improvement to further enhance the product.
For how long have I used the solution?
I have been using Trellix Endpoint Security since 2004.
What do I think about the stability of the solution?
Trellix Endpoint Security is a stable product. I would rate its stability as nine out of ten.
What do I think about the scalability of the solution?
Trellix Endpoint Security is scalable. I would rate its scalability as eight or nine out of ten.
How are customer service and support?
Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before Trellix Endpoint Security, we did not work with other tools.
How was the initial setup?
The initial setup of Trellix Endpoint Security is very easy and smooth, taking only one day with help from Trend Micro Support.
What about the implementation team?
The implementation involved one person from our side and one person from the vendor's side. I participated in the process.
What was our ROI?
We have observed tremendous return on investment after implementing Trellix Endpoint Security as it is a more cost-effective solution compared to other products.
What's my experience with pricing, setup cost, and licensing?
Trellix Endpoint Security is cost-effective and provides excellent value for money, with no need for extra expenses for premium support.
Which other solutions did I evaluate?
We are aware of other brands like Symantec, but Trellix Endpoint Security became the chosen solution because it was less expensive.
What other advice do I have?
Trellix Endpoint Security is a robust, old, tested, and cost-effective product. I would rate the overall solution as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Strong malware protection ensures secure infrastructure
What is our primary use case?
I use Trellix Endpoint Security on all of my Red Hat and Windows 11 endpoints.
What is most valuable?
Trellix Endpoint Security seems to do a good job in terms of protecting my infrastructure from malware.
What needs improvement?
I cannot really point to any areas that need improvement at this moment. Continued available training is important for people coming in to use it.
For how long have I used the solution?
I have had experience with Trellix products for about three years.
What do I think about the stability of the solution?
The solution is fairly stable, and I do not have any additional points on that.
What do I think about the scalability of the solution?
It seems to be very scalable.
How are customer service and support?
I rate customer service between an eight and nine. I have not had to use support too much, however, when I did, they were fairly responsive and able to resolve the issue.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I was using an older version of the same solution, which might have been McAfee.
How was the initial setup?
The initial setup is fairly straightforward with the guide provided.
What about the implementation team?
I had two other people involved in the deployment process. They were a system engineer and a network engineer.
What was our ROI?
There is a good return because I have not been compromised yet. That is the main thing.
Which other solutions did I evaluate?
I am familiar with other endpoint protection platforms (EPPs), however, I do not know any main differences off the top of my head.
What other advice do I have?
I recommend Trellix Endpoint Security to others as it seems like one of the industry standards and is fairly stable. I would rate the solution a nine out of ten.
Furthermore, continued training would be beneficial for those who are new to using it.
Offers advanced threat prevention with room for resource consumption improvements
What is our primary use case?
Our primary use case for Trellix Endpoint Security is to protect our customers' endpoints and servers from known malware and ransomware. We are also partners reselling Trellix solutions.
How has it helped my organization?
Trellix Endpoint Security has impacted our organization by being a reasonable choice for on-premise solutions, especially for customers in the banking sector requiring compliance.
What is most valuable?
The most valuable features of Trellix Endpoint Security include its protection capabilities such as DNS and endpoint security, DNS threat prevention, as well as advanced threat prevention. If customers require a hybrid approach, it is available only in Trellix and not in other latest antivirus solutions.
What needs improvement?
What needs improvement in Trellix Endpoint Security is the reduction of resource consumption by the scanning feature. There should be daily signature updates for protection.
Additionally, scalability should be improved as it presents challenges such as needing downtime.
For how long have I used the solution?
I have been using the solution for the last two to three years.
What do I think about the stability of the solution?
I would rate the stability of the solution as a seven out of ten, indicating moderate satisfaction.
What do I think about the scalability of the solution?
I would rate the scalability of the solution as a six out of ten, indicating some challenges due to downtime requirements.
How are customer service and support?
Technical support is rated seven out of ten. The response time is a notable issue.
How would you rate customer service and support?
How was the initial setup?
The initial setup of Trellix Endpoint Security is somewhat complex compared to other newer antivirus solutions such as ProStriq and TrendMicro, and I would rate it a five out of ten.
What's my experience with pricing, setup cost, and licensing?
The license costs are very reasonable, around 1,000 to 1,200 rupees per year.
What other advice do I have?
For new users considering Trellix Endpoint Security, it is advisable as it offers traditional antivirus with both on-prem and SaaS-based solutions, compliant with regulatory standards.
Which deployment model are you using for this solution?
On-premises
Central management that enhances endpoint protection with helpful support
What is our primary use case?
We use Trellix Endpoint Security for endpoint protection, including virus protection for desktops, laptops, and servers. The solution includes special dedicated modules, such as those for Microsoft SharePoint security.
How has it helped my organization?
Trellix Endpoint Security helps us support and secure a large number of endpoints efficiently. We have a lot of installations, supporting up to twenty thousand endpoints. With the central management system EPO, it has significantly improved our ability to manage security across these devices.
What is most valuable?
The EPO, the ePolicy Orchestrator, is the best endpoint protection central management system.
Trellix Endpoint Security has a lot of special small modules that I like very much, such as access protection, adaptive threat prevention, exclusion capabilities, and logging capabilities. Together with disk encryption or file encryption, it provides a comprehensive solution.
What needs improvement?
The detection and response capabilities need to be improved. The product is not sharp enough in catching viruses, and we often have to use additional components alongside the pure endpoint security. Symantec, for example, might be better in this area.
For how long have I used the solution?
We have been working with Trellix Endpoint Security for about 20 years.
What do I think about the stability of the solution?
The stability of the solution is very high, I'd rate it around eight or nine out of ten.
What do I think about the scalability of the solution?
Scalability is high; I'd rate it 20 out of ten if possible.
How are customer service and support?
Technical support is correct and absolutely helpful. We had some issues during the migration from McAfee to Trellix, particularly with account migrations, but generally, support has been good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used Fortinet Endpoint Management, Symantec, Kaspersky, Check Point, and others. Among these, I find that the EPO system of Trellix is the best.
How was the initial setup?
I like the initial setup very much because Trellix Endpoint Security has a lot of special small modules and configurations. It's flexible and allows for detailed customizations.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is correct and justified for the value it provides.
What other advice do I have?
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Out of data and hard to manage
What do you like best about the product?
This tool was hard to manage, and we are glad that we no longer have to support it in our environment.
What do you dislike about the product?
Hard to manage. No parsers ever available for new products we would wish to send logs for. Every feature request or parser request turned into a Pay to uprgade instance. The interface is from the 80s, and hard to find everything.
What problems is the product solving and how is that benefiting you?
None at all
