Zoom
Zoom Communications, Inc.External reviews
10,060 reviews
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External reviews are not included in the AWS star rating for the product.
Zoom has been an amazing tool through COVID-19
What do you like best about the product?
My business would have completely shut down if it wasn't for Zoom during COVID-19. The tech works great for connecting with clients. I have had very few problems with the software during meetings.
What do you dislike about the product?
It would have been nice to have a "pay by call" option, rather than the monthly/yearly options. The virtual background screens are fun, but still a bit glitchy.
What problems is the product solving and how is that benefiting you?
Being unable to meet with clients would have ended my productivity. However, I have been able to continue meeting clients, showing materials, etc, all without issues thanks to Zoom.
Zoom Yoga!
What do you like best about the product?
I like how for a small monthly fee I can host up to 100 participants at a time. This is affordable for a small, single-employee business like my own. I like how easy it is to save and share recordings.
What do you dislike about the product?
One of my favorite things about zoom is the record feature, however, I wish there was an option to just record the host the entire time. As a yoga instructor, I want to be able to view all the participants in the zoom meeting while teaching, but they only want to see the instructor (myself). I wish there was an option to choose to record only the host and not Just what is showing On the hosts screen
What problems is the product solving and how is that benefiting you?
Due to Covid restrictions, yoga studios are still closed in NY. Zoom has allowed me a way to keep in touch with my clients and still offer them classes. I am doing this complimentary now but plan to charge once I become more comfortable with this form of teaching.
Zoom is for Business, not for personal conversations
What do you like best about the product?
Zoom is still a good product for business meetings. I like the ability to "touch up" my appearance, and use backgrounds.
What do you dislike about the product?
I dislike the fact that personal conversations between just two people are now limited to 40 minutes before you are required to have a paid account. Surely with all the business Zoom has, they can afford to host some private one on one meetings without charge.
What problems is the product solving and how is that benefiting you?
I continue to use Zoom for business. It is an excellent tool for remote workers.
Recommendations to others considering the product:
It's a solid product for business meetings.
Helpful for meetings with clients, coworkers and even webinars!
What do you like best about the product?
I like Zoom because it is easy to use and easy to access. All you have to do is click a link! Plus, it's easy to use for webinars with smaller groups. You can create polls and have everyone come in on mute and without video. The screensharing option is also very helpful for presentations and trainings.
What do you dislike about the product?
I wish at times there were a way to completely disable the option for people to be on video and/or off mute. It could be that there isn't due to the level we're on. But it would be helpful at times because people often go off mute without realizing it!
What problems is the product solving and how is that benefiting you?
We've used Zoom to stay in contact with our coworkers and supervisors during the pandemic. We've also used it to hold a webinar for prospective clients. It has been very helpful to keep communication channels over.
A good platform for online seminars and online classes also.
What do you like best about the product?
At the time of covid-19 this app was very useful because we were using zoom for online classes and assignments. This app is also useful for seminars. So I like it.
What do you dislike about the product?
Sometimes this app lags because of network issue and to operate this app we require basic things that should be taken care of. We have to be trained to disable all the admin features for the users so that user can only see the screen and could not do any unnecessary things.
What problems is the product solving and how is that benefiting you?
Zoom is very helpful for online meetings and also very useful for online classes and assignments. In the time of covid-19 it was solving one of the biggest problems like attending the classes, seminars, interviews, and many more things. Since I'm a recent graduate, so it is very helpful for me to give interviews online. So it is benefiting me in many ways.
Recommendations to others considering the product:
people should go via this app for online classes and seminars also and many more video conferencing
Stay connected!
What do you like best about the product?
Zoom makes it so easy to have face to face conversations from the comfort of home.
What do you dislike about the product?
Some clients don’t use zoom and I’m always disappointed when we have to use an alternative.
What problems is the product solving and how is that benefiting you?
No problems other than lack of utilization by clients. Video and sound quality are far superior with zoom as compared to alternatives.
Versatile and Easy to Use, but Know What You Need Before Using!
What do you like best about the product?
I have used Zoom for two different fields, and obviously, given the current socio-economic climate we are in now with COVID-19, it's easy to see why. It is so easy for just about anyone to pick up and use for video conferencing and calls that require more than 1-4 people attending a meeting/call. The interface and main lobby are easy to navigate and use. I really can't complain about how simple it is, and yet also how easy it is for fields, again speaking for myself, that are as different as a real estate nonprofit versus independent, local theatre arts organizations.
I also very much enjoy how personable Zoom is as an app, and how easy it is to upload different profile pictures/background motifs, etc. I think a lot of this goes a long way to making meetings and virtual gatherings that aren't specifically CLASSES personable and comfortable for other users.
I also very much enjoy how personable Zoom is as an app, and how easy it is to upload different profile pictures/background motifs, etc. I think a lot of this goes a long way to making meetings and virtual gatherings that aren't specifically CLASSES personable and comfortable for other users.
What do you dislike about the product?
While it IS easy to pick up and use, I still have questions regarding security. I am not a primary user of Zoom in my workplace, so I can't speak to the security upgrades, if any, that have been implemented since the massive uptick in using the software since the COVID-19 pandemic really hit full swing. While I do know that meetings can be password protected and that does offer a degree of security, I'm not entirely certain how much more secure meetings are beyond that.
Tracking attendees from registration to actual attendance is more limited, as are sharing of files/documents. It is more designed for meetings and calls, rather than being a virtual classroom and/or learning space. It's not quite as in-depth in terms of time tracking for attendees and usage as my department's specific needs are, and therefore we use GoTo's suite for virtual classes and trainings.
All that is to say that's not necessarily a DISLIKE, but it's more of knowing what you are looking for and needing before deciding on the product itself.
Additionally, we use Zoom as an organization, and I've found it confusing to discern whether or not Meetings or Webinars are what we need for our virtual classes. Additionally, administration of the accounts we use is also at times unclear with regard to best practices.
Tracking attendees from registration to actual attendance is more limited, as are sharing of files/documents. It is more designed for meetings and calls, rather than being a virtual classroom and/or learning space. It's not quite as in-depth in terms of time tracking for attendees and usage as my department's specific needs are, and therefore we use GoTo's suite for virtual classes and trainings.
All that is to say that's not necessarily a DISLIKE, but it's more of knowing what you are looking for and needing before deciding on the product itself.
Additionally, we use Zoom as an organization, and I've found it confusing to discern whether or not Meetings or Webinars are what we need for our virtual classes. Additionally, administration of the accounts we use is also at times unclear with regard to best practices.
What problems is the product solving and how is that benefiting you?
I have seen Zoom used in several ways over the past view months: formal interdepartmental meetings, artistic organization staff and company gatherings, social/activism-related meetings and talkbacks, so for me the versatility is really the strong suit here. Both the free and paid versions have served all of these meeting needs very, very adequately. I've yet to experience any drops or connection issues, and even though I still have security concerns (ex. "Zoom-bombing"), I have not experienced any firsthand, and so speaking from my own experiences, I assume that that issue has at least been partially addressed.
Recommendations to others considering the product:
I would put together at least a small or simple checklist of the "must-haves" that your video-conferencing software needs. It may or may not be something that only one application can fully resolve. At my place of employment, we use a combination of Microsoft Teams, Zoom, and GoToTraining/GoToMeeting to fulfill our meeting and video conferencing needs because we have several areas where specific software programs are more appropriate than others.
Great tool for video meetings
What do you like best about the product?
I love how easy it is to use! The integration with my calendar makes it so easy to schedule any meeting, and I use it at least twice a day, if not more.
Setting up the account took no time at all; it's been very easily implemented by our entire team.
I can send a Zoom link to people who don't have an account and they can still join the meeting. The recording feature has made it very easy to review my meetings, ensuring I don't miss anything.
Setting up the account took no time at all; it's been very easily implemented by our entire team.
I can send a Zoom link to people who don't have an account and they can still join the meeting. The recording feature has made it very easy to review my meetings, ensuring I don't miss anything.
What do you dislike about the product?
There isn't anything to dislike. So far, I haven't had any issues and it's been a helpful tool for our whole team.
What problems is the product solving and how is that benefiting you?
We have a full remote team and with Zoom, we've been able to have our daily staff meeting without missing a beat. It's also been great for client reviews and meetings. I love that I can record them and go back to watch, catching any notes or references I need.
Zoom - the good and the bad
What do you like best about the product?
It has been a life savior to substitute for in-person meetings
Still love it even though we can meet in person
Still love it even though we can meet in person
What do you dislike about the product?
Non-existent customer service. I have asked through various means to get Live Transcript or any other Captioning which comes automatically and have seen on other Zoom webinars and meetings. No personal response - only referral to frequently asked questions and answers which does not address the issue for people who have hearing impairments.
Live Transcript should be automatic without having people program it before scheduling. It not only serves the hard of hearing community but often, the sound quality of some folks is inferior and helps everyone understand what is being said.
Live Transcript should be automatic without having people program it before scheduling. It not only serves the hard of hearing community but often, the sound quality of some folks is inferior and helps everyone understand what is being said.
What problems is the product solving and how is that benefiting you?
Holding arbitration hearings with Zoom
Videoconferencing
What do you like best about the product?
As the administrator of the meeting I can control everything, such as mute and unmute whoever I want, ask the participants to turn on the video, there is an option to raise your hand if you wanna talk, so not everyone talks at the same time.
What do you dislike about the product?
Some functions like backgrounds are not available for all kinds of devices.
What problems is the product solving and how is that benefiting you?
Virtual Classes, work and family meetings
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