Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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Started with Zoom during Covid, and have stayed since
What do you like best about the product?
I find it very easy to use and it is easily accessible for people I am working with to use as well. For classes, I like that I can see all 25 or 30 students as opposed to other platforms. I also like features like the white board and being able to control how my students experience the Zoom class.
What do you dislike about the product?
I have had a lot of problems with trying to pre-establish groups. I am a teacher who uses flexible grouping in my classes, so even within the same class session, I may not put students into the same groups, let alone across multiple class sessions. I have never been able to make the pre-established groups work and always end up having to take time out of class to place students where I want them. I do wish this were more reliable and more flexible.
What problems is the product solving and how is that benefiting you?
With COVID, everything moved online, however I continue to teach in degree programs that are 100% online so Zoom helps me to continue to work in my job (University of SC) even though I moved to Texas. When I told my department chair I would be moving, she asked if I could still do my job virtually. I said, yes, largely because I relied on Zoom to help me deliver synchronous classes and provide office hours to students. I am entering my third year as a completely virtual instructor 1200 miles from my employment site.
Zoom makes our webinars professional
What do you like best about the product?
With Zoom, we can host webinars for large audiences. They are professional and I love the various webinar features such as Q&A. I have never used a competitior so I can't say if Zoom is better or not.
What do you dislike about the product?
We have many webinar hosts who log into our company Zoom account to run our webinars. This creates issues including needing a code to get into Zoom, which is sent to our owner's email. I have no idea how to rectify this.
What problems is the product solving and how is that benefiting you?
Connecting people without needing to be in person for meetings and webinars. Zoom helped our company expand across the United States and reach audiences that otherwise we would have never reached.
Incredibly Fluid Video/Voice, Fundamental Customer Service
What do you like best about the product?
I'm incredibly impressed by how solid the video quality is and how well the sound syncs up. Compared to other video-conferencing software I've used in the past, the rest pale in comparison. Besides this, their CSRs are knowledgeable and lovely to work with.
What do you dislike about the product?
When I've used this program in the past, it was often paired with OBS to run streams. I wish the pairing of the two was more seamless, or at the least had a built-in way to easily make stable video frames that weren't difficult to manage while live on-air, especially when other participants drop from a call.
I understand that this may be a non-gripe though, as it is about interacting with another service. On its own, bare basics, Zoom has few to nil problems.
I understand that this may be a non-gripe though, as it is about interacting with another service. On its own, bare basics, Zoom has few to nil problems.
What problems is the product solving and how is that benefiting you?
Zoom has a solid reputation for maintaining a call and its quality overall. With other services, the call can be bogged down by online traffic or other hazards. But with Zoom, I feel like those hiccups are kept to a minimum.
Easy to use, and very reliable!
What do you like best about the product?
I like that it is easy for anyone to use.
What do you dislike about the product?
There isn't anything that I don't like about Zoom.
What problems is the product solving and how is that benefiting you?
We have locations in multiple states, so it allows our HR team to reach each location remotely, which ensures that we are meeting goals and using time efficiently.
Very valuable Tool for business communication
What do you like best about the product?
I like the level of interaction that I get seeing someone rather than just hearing their voice. The screen sharing setting is super easy and lets me share presentations easily with multiple people. Being able to connect people in different states and even different countries is simple and quick.
What do you dislike about the product?
The only downside is that not everyone is willing to have the first consultation on Zoom as we haven't gotten used to having our face on the screen yet. But it's coming
What problems is the product solving and how is that benefiting you?
The ability to meet on camera with clients right here in my town quickly and easily. No transportation issues, no parking issues. Meetings are just the time you allow with no travel additions.
Zoom works
What do you like best about the product?
Zoom is secure, reliable, and configurable
What do you dislike about the product?
Google has a free-to-use video conferencing tool that makes paying for zoom seem slightly less valuable. Slack provides quick 'huddle' call functionality that I can't do with Zoom unfortunately.
What problems is the product solving and how is that benefiting you?
Working for a remote company makes video conferencing a requirement in day-to-day operations. Personal connection just doesn't work over the phone.
Seamless transition
What do you like best about the product?
Zoom has helped me to stay connected to my clients with busy schedules. Thanks to zoom I have been able to create an effective hybrid model of care for my clients
What do you dislike about the product?
Some of my older clients have trouble with new updates or new installs at times. However I am usually able to walk them through it!
What problems is the product solving and how is that benefiting you?
Zoom helps me stay connected to busy clients who are traveling or unable to make it to in person sessions. It has created more flexibility and opened up more opportunity.
a great tool for working and connecting
What do you like best about the product?
Zoom makes communication at my job so easy. Between my company number and chat within the organization. Zoom makes my job more efficient as a department head.
What do you dislike about the product?
Sometimes the phone can be glitch when answering the phone, and it doesn't ring long enough. But other than that I love it
What problems is the product solving and how is that benefiting you?
Any issues have been answered quickly
Teacher who uses zoom daily
What do you like best about the product?
Not very many issues! I use zoom every day. I do wish that there was a better system in place for musicians, as the audio can be quite sketchy when students are playing instruments.
What do you dislike about the product?
As I mentioned previously, the audio cuts out when students are playing instruments. I'd also really like integration with iPad as a sort of whiteboard where I can demonstrate drawing things out in real time, while being on camera at the same time.
What problems is the product solving and how is that benefiting you?
Zoom really paved the way for music lessons during Covid. Half of my students are still on zoom vs in person because of the time saving and ease of just jumping online from home.
Zoom allows International Connectivity
What do you like best about the product?
Zoom allows our organization to connect with people all over the world in different time zones. Even if people are not able to attend live the record feature allows them to view the meeting or conference later.
What do you dislike about the product?
Zoom would benefit from having a built in time zone converter. It is extremely frustrating to look for 3rd party apps to convert time zones.
What problems is the product solving and how is that benefiting you?
Distance! We never really were bothered by the pandemic in the first place. Simply time and space.
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