Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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Very practical and full of amazing features
What do you like best about the product?
I like the size and the quality of the picture as well as the filters and all the amazing features.
What do you dislike about the product?
The free version is very limited and the paid version can be a little too pricey.
What problems is the product solving and how is that benefiting you?
Being able to communicate with clients in a better way than any other video application.
Zoom for Shul
What do you like best about the product?
The calendar integration with outlook makes creating meetings much easier.
I can invite others to my meetings very easily
The screen sharing feature is robust and easy to use
The customer service is fast and helpful
I can invite others to my meetings very easily
The screen sharing feature is robust and easy to use
The customer service is fast and helpful
What do you dislike about the product?
Mute/unmute feature is not prominent enough on the screen
Accessing settings means going onto the website, it's not in-app
The settings and options are not well organized.
Accessing settings means going onto the website, it's not in-app
The settings and options are not well organized.
What problems is the product solving and how is that benefiting you?
Meeting with students who could not otherwise be in-person
Gathering members from different parts of the city
Making our meetings more efficient so we can use tech to show more than we could have on paper
Gathering members from different parts of the city
Making our meetings more efficient so we can use tech to show more than we could have on paper
Zoom for Television interviews
What do you like best about the product?
It's versatile in using the platform for use with my television interviews as well as hosting meetings and seminars.
What do you dislike about the product?
I have difficulties sometimes arranging meetings for future times with the right codes and then I sometimes don't log in correctly.
What problems is the product solving and how is that benefiting you?
I have a platform to conduct my interviews with people around the country and world without having to be in person or pay for studio time. Plus the show is predominately complete when I'm done with the interview with limited editting.
Dependable and accessible
What do you like best about the product?
I like that not only is zoom easy to use and easy to manage. I like that zoom is everywhere. Everyone I know has a zoom account, and unlike other platforms, you can count on everyone knowing how to use them and having access to them.
What do you dislike about the product?
There isn't much to dislike about zoom. I think extending the time on the free version if someone in the meeting has a paid version would be nice. I also think emphasizing and improving the team communication features would help sell it even more.
What problems is the product solving and how is that benefiting you?
Zoom was there during the pandemic for school and work. there would be days that I was so thankful for the portability and accessibility of zoom because I would need to be on a call and walk my dog or cook dinner, and I could do all of that with how portable zoom is.
Good technology but lacking customer service
What do you like best about the product?
The ease of use - it is user-friendly, and intuitive, and its popularity ensures that most participants already know the basics.
What do you dislike about the product?
I previously had a technical issue where I was logged out of my account and all my account information disappeared. When that happened, I was no longer considered a paid subscriber with priority access to customer service. I spent the next 2 weeks going back and forth over email with the techs in a completely different time zone. Ultimately, no one could figure out what went wrong and I had to create another account and set-up all my meetings again. The experience was very disappointing and I felt like there was no sense of urgency on Zoom's part to resolve the problem as my business was impacted.
What problems is the product solving and how is that benefiting you?
It makes it easy to connect and teach classes online, to reach people from all over the world.
Simple to use and effective
What do you like best about the product?
Zoom is a simple base program that most individuals can easily manage and work with as many places use it. The chat setup is simple for mass and single
What do you dislike about the product?
connection speeds can impact the entire room, there seems to be a disconnect and buffer
What problems is the product solving and how is that benefiting you?
It allows me to coach virtually instead of the phone allowing the body and vocal recognition
Necessity for business and workshops
What do you like best about the product?
I've been using Zoom for my business before the pandemic and now it's become even more of a necessity in today's day and age. Zoom is easy to use and it has many tools that make it useful for all types of online gatherings. I particularly like being able to create break-out rooms and use the transcription function. I also love that it seamlessly integrates with my Google calendar and Acuity Scheduling by automatically creating meeting links.
What do you dislike about the product?
Zoom is great, but once in a while, I'll get Zoom/screen fatigue from too many virtual meetings and gatherings. In those cases, I revert back to only scheduling meetings on Zoom if necessary and scheduling most other things in person.
What problems is the product solving and how is that benefiting you?
Zoom has become an easy way for me to connect and network with other people. I can save a lot of time on travel, along with being generally more efficient with time with virtual meetings. It is also a great way to connect to people all over the world.
Easy To Use as 1-2-3
What do you like best about the product?
It saves my meetings so that I can easily join. The interface during the meeting is well laid out and easy to use. I like the fact that i can chat privately during a meeting as long as the meeting owner allows it.
What do you dislike about the product?
The only downside I have experienced thus far is that it seems to use a lot of bandwidth and it is not always easy to copy the chat notes. This may be related to the meeting owner settings.
What problems is the product solving and how is that benefiting you?
The ability to connect with client and friends all over the world with ease. Seeing them face to face is much more effective than using a phone or audio device. I have been using it to meet with my coach for the past two years.
Reliable, easy to use
What do you like best about the product?
I love Zoom's integrations because they make it really seamless to communicate, especially since I work remotely full-time. Compared to other platforms I've tried out, Zoom also seems more reliable. Honestly, I also appreciate the video filters.
What do you dislike about the product?
I've had some experiences with bugs. The most frustrating one has been an inability to use the transcript feature. It was something that my IT department couldn't figure out, and Zoom support never fixed for me either. I ended up leaving that company and have a new account so it's no longer an issue.
What problems is the product solving and how is that benefiting you?
It makes it simple to communicate face-to-face while working remotely.
Zoom Zoom Zoom
What do you like best about the product?
Easy to use, wide acceptance, value for the money.
What do you dislike about the product?
buffering, out of their control. Wish it we could automatically send info to Zoom about problems rather than being asked each time.
What problems is the product solving and how is that benefiting you?
Live 1000 miles from most of my clients. Allows me to be as close to in person as possible.
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