Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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Great tool for people in education
What do you like best about the product?
I liked the simplicity of it. Everyone was able to connect to zoom and the communication from customer service was fantastic. Every problem we ever had was solved and resolved quickly. We always really appreciated it.
What do you dislike about the product?
Downsides were some updates weren't made known exactly what they changed. So some changes went swept under the rug and we never found out until later. And the updates came pretty frequently.
What problems is the product solving and how is that benefiting you?
It is solving the issue of the inability of having kids on campus and we were able to continue class through using zoom. We wouldn't have been able to do so without Zoom.
Small Teams will benefit in efficiency
What do you like best about the product?
Zoom makes it possible for me to be at home with my family and young kids more when I am a young professional. There is no commute time, and I can capitalize on nap time and save myself money in childcare. Meetings are often shorter because the time for small talk and pleasantries is often faster, and controlled by when the meeting room is opened.
What do you dislike about the product?
Zoom can make it harder to build chemistry with new team members at first, and initially, that may take longer. There are fun ice breakers and team building exercises though that can still be utilized in this medium.
What problems is the product solving and how is that benefiting you?
Zoom has taken out multiple windows of 15/20 minute margins in a day because of how fast you can get from one meeting to the next. This can allow for your productivity to soar.
Essential for Todays Virtual Workplace
What do you like best about the product?
It just works. Unlike previous meeting softwares, every time I open it up to join a meeting or schedule one it works. No clunky update process, the audio and video are usually spot on. I never have to wonder if Zoom is going to work for me.
What do you dislike about the product?
Audio preferences need some work. As someone that uses a variety of audio devices depending on the situation (headphones, speakers etc) there are times the audio gets stuck on a particular device and I have to manually change it. This is especially frustrating when I have scheduled a call and I get on with no audio.
What problems is the product solving and how is that benefiting you?
Zoom helps us feel much more collaborative in a virtual environment. Working remotely can make one feel "on an island" and Zoom alleviates that. Being on a Zoom call or meeting doesn't feel stuffy or too formal, it almost as like the people I am working with are in the same room as I am.
Simple to Use
What do you like best about the product?
Overall, Zoom is an easy-to-use video conferencing tool that does the job I need it to.
What do you dislike about the product?
Connection issues are frequent and disrupt the conversation. Unsure if this is Zoom's fault, but it's something to be aware of.
What problems is the product solving and how is that benefiting you?
Zoom enables us to connect with our co-workers, customers, partners, and prospects in a virtual space.
Easy, functional, efficient!
What do you like best about the product?
I think it is most helpful that it is super user friendly. We use it with youth, staff, and parents and it helps that translation services are so easily accessible that it can be used on a phone or tablet. and the ease of screen and music sharing. I like that you can assign folks to breakout rooms or that they can assign themselves.
What do you dislike about the product?
I wish the chat feature allowed the use of GIF keyboards and easier hyperlinks. I also wish the amount of screens on gallery mode was higher. And I would like to see more app integration for games etc. Better communication options for breakout rooms. I also don't like that if one person is sharing screen another person cannot share audio. If there are two facilitators/hosts/cohosts they should be able to share at the same time.
What problems is the product solving and how is that benefiting you?
zoom is allowing us to meet with our members during a time when meeting in person is not safe or an option. Because of the pandemic, we are not able to meet in person and zoom has helped us hold trainings, large-scale assemblies, and weekly meetings with our community in a safe accessible way.
Satisfied business account user
What do you like best about the product?
The video quality and sound quality are very good compared to other video conferencing software/app. Scheduling meeting is also easy to operate.
What do you dislike about the product?
The interface to schedule a meeting is not intuitive, and I still can't set up my background because it showed me error.
What problems is the product solving and how is that benefiting you?
It is easy to talk to teammates across the locations. I have members from Sweden, and in different states, which made the real-time meeting hard. So a quality video conference is essential.
Zoom has been a powerful tool for us.
What do you like best about the product?
Powerful admin features for controlling what our users can do or not do.
What do you dislike about the product?
Hardware for collaborative spaces like Zoom Rooms can be a huge issue and are often prohibitively expensive.
What problems is the product solving and how is that benefiting you?
Zoom allows for more seamless sharing and meeting in collaborative spaces.
Perfect Solutions for Working with Clients Worldwide
What do you like best about the product?
I love that Zoom has a really easy interface for me and all of my clients to use.
What do you dislike about the product?
There is nothing I dislike about Zoom. I really love it.
What problems is the product solving and how is that benefiting you?
As a personal stylist and image architect, I work with clients all over the world. Zoom makes it easy for me to connect with clients across the globe in various locations and time zones.
Perfect tool for my Agency
What do you like best about the product?
Zoom is very reliable, and has all the tools we need at our agency to have meetings with prospects, as well as current clients. We appreciate the automated messages that are sent to those who are booked with us. As well as all the integration options
What do you dislike about the product?
A downside to using zoom might be those few instances where a client has trouble connecting on the other end of the call, or we notice that audio or visuals are not coming through properly.
What problems is the product solving and how is that benefiting you?
We needed a reliable tool that is familiar to most people, and easy to use. For us to have the meetings that are crucial to our business today. We also needed a video conference tool that can record all the meetings and store in the cloud.
Breakout rooms have helped me digitize the socratic method
What do you like best about the product?
Email is dead. So I totally love that i can totally meet improptu with Dept. colleagues to chat & move forward on shared project objectives. I'm so glad to be done with long email strings. Also, breakout rooms are just awesome - it's the only way I can get my students to engage (lol, when I getout of the way)!
What do you dislike about the product?
I'd really like to see Zoom integrated with Microsoft Office's "FindTime" meeting poll. As it stands, I first have to poll the meeting time among the group, then after a meeting time is set, I have to send out an update with the Zoom link. MSO is integrated with MS Teams, but yuck - no breakout rooms!
What problems is the product solving and how is that benefiting you?
Breakout rooms are awesome; nobody has that. Pre-pandemic I used Skype to talk with academic colleages overseas. During the pandemic, I found breakout rooms were key for student engagement. I set up a problem in the main room; then small student groups work together in breakout rooms. I float through breakout rooms and help. Without breakout rooms none of the students talk - they just work independently. With breaktout rooms, I see the small groups engaging each other, problemsolving, talking, questioning. Breakout rooms have helped me digitize the socratic method.
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