Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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All-around professional!
What do you like best about the product?
I like that Zoom is constantly updating its platform and the features it provides for its users. For instance, I needed a timer function for a group I lead and with barely any searching, found that Zoom already had an app I could install that would bring this feature into the experience seamlessly.
What do you dislike about the product?
I don't love that my clients sometimes experience glitches with Zoom when they haven't updated the platform in a bit. I don't work with the most tech-savvy of clients and having them update and re-start Zoom can take precious minutes from their sessions.
What problems is the product solving and how is that benefiting you?
Zoom allows me to connect with my clients in a professional, reliable way & makes it easy for me to keep track of all the sessions & meetings I have on my calendar.
User Friendly Communication
What do you like best about the product?
Easy to navigate and self explanatory, its also a breeze to walk others through using. Using thing like polls and mute/unmute, hand raising are all made simple.
What do you dislike about the product?
For a while it was on a setting that auto-raised hand and unmuted, which was distracting, but easy to fix by turning it off in the settings. Maybe don't have this turn on automatically but let the user choose if they wish to use the feature.
What problems is the product solving and how is that benefiting you?
Communicating across states/time zones is a breeze and the share screen option is great for helping someone use any computer ap or function they're not used to.
Easy to use, setup, and manage.
What do you like best about the product?
That fact that I can work from wherever I please. I like the integration to my Google calendar
What do you dislike about the product?
Sometimes the connection gets scrambled causing the audio to cut out. That seems to be something I hear from others as well.
What problems is the product solving and how is that benefiting you?
Staying connected to my team and customers.
Zoom is easy and efficient
What do you like best about the product?
I'm not very technical but I can use Zoom. Having access to the platform has enabled me to expand my business while not reducing the care or quality of the service I'm providing.
What do you dislike about the product?
Scheduled meetings don't always appear on sign in but if I close the app and sign back in or click the meeting in my calendar instead of from within Zoom, I'm good to go.
What problems is the product solving and how is that benefiting you?
I'm a counselor. Zoom allows me to meet with people no matter where they may be located. It allows the group to be made up of people from different parts of the world and it encourages strong bonds between the group members even if they aren't close geographically.
Really excellent service
What do you like best about the product?
I've found zoom to be an extremely useful service that works well. The ability to quickly set up and edit meetings on the fly has been deeply helpful for me. I've really appreciated the ability to connect via phone audio when computer audio hasn't worked.
What do you dislike about the product?
I found that the service, while it works well, has some issues. The primary one is zoom's inability to adequately handle slow web connections. Ideally zoom would have a feature that could get throttle the video connection and enhance the audio connection, though often both slow down, with the video the most slowed down.
What problems is the product solving and how is that benefiting you?
Zoom has helped me to be able to speak with people with a range of different devices and locations. The ability to speak with people who are on different systems and to share my screen has helped a great deal.
Excellent way to collaborate remotely
What do you like best about the product?
I love the simplicity... any of my agents who are technologically challenged can easily join meetings. I also like the ability to customize backgrounds. I do like that people can use their Gmail addresses to log in and we don't have to create a separate username and password.
What do you dislike about the product?
When using the backgrounds, it sometimes cuts off part of my face. Most of the time I choose not to use them. During a zoom call where the presenter is doing a screen share, I wish there was a way to see all the participants instead of having to scroll through just 5 at a time.
What problems is the product solving and how is that benefiting you?
We still live in a time where people are very concerned about exposure to Covid and other contagious diseases. Zoom provides a way for us to stay connected without risking our health. Also, it is nice that we can have "face to face" meetings with people from all over the world. Meetings are so much more productive when you can see the people you are working with.
Wonderful for our half-remote office
What do you like best about the product?
Zoom has been incredibly easy to transition half our office to remote work. With the pro membership, we are able to allow multiple users to co-host meetings so that no meeting is canceled if it does not work with everyones schedules.
What do you dislike about the product?
Learning how to use multiple webcams whilst screen sharing is not super intuitive, but there are resources available to explain the process. Pinning multiple webcams is a little tricky as well!
What problems is the product solving and how is that benefiting you?
Zoom has helped our company easily set up meetings internally and with clients. It is easy to send invites directly through zoom and allow clients and prospective clients to share their screens when troubleshooting issues.
Easy with experience
What do you like best about the product?
I think how easy it is for others to join meetings. It is also easy to invite people with the sharing link and to be able to post it into the google calendar. I also have been appreciating the background feature so if our teamis outof the office, our clients do not have to see their backgrounds.
What do you dislike about the product?
I did not like how hard it was as a fresh beginner. I felt like I needed more training on where to setup everything, and all the features that were available to me. After learning I have been able to enjoy Zoom more.
What problems is the product solving and how is that benefiting you?
It is solving the issue that we have a lot of remote workers and only a few local clients, the rest are all over, so Zoom makes it easy to connect and show our screens.
Zoom saved my business and income during fhe pandemic, allow me to easily connect with my client.
What do you like best about the product?
Super easy to use.
Was no hassle for myself or my clients. It's just click and go.
No fuss.
Reliable connection.
Easily allows me to connect with anyone world wide.
Was no hassle for myself or my clients. It's just click and go.
No fuss.
Reliable connection.
Easily allows me to connect with anyone world wide.
What do you dislike about the product?
I tend to use 2 devices with the same account for most meetings.
And it always asks me to switch who's in charge.
The app doesn't need to ask if I want to change.
And it always asks me to switch who's in charge.
The app doesn't need to ask if I want to change.
What problems is the product solving and how is that benefiting you?
I am now able to expand my business in a direction that allows me to stay connected with my clients and travel.
I can also interact with more clients not having to go to multiple locations.
I can also interact with more clients not having to go to multiple locations.
Great tool for the REMOTE consultant
What do you like best about the product?
Resume allows me to engage with my clients face to face which ishighly important for what I do. Words plus body language are key to a successful engagement
What do you dislike about the product?
While it's great to see my clients often there is a mismatch in the quality of video from one zoom to another
What problems is the product solving and how is that benefiting you?
Because all of my work is remote, I can easily meet with anyone at any time with just a simple click
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