Zoom
Zoom Communications, Inc.External reviews
10,060 reviews
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External reviews are not included in the AWS star rating for the product.
Saves so Much Time
What do you like best about the product?
Very stable and easy to use. Many have used it during the Covid lockdown, so there is very little need to train people on how to use it.
What do you dislike about the product?
No issues at this time. From the many updates, they seem to be fixing bugs that show up.
What problems is the product solving and how is that benefiting you?
It allows us to make initial sales calls quickly and cheaply to prequalify the customer. More appointments in less time increase our ROI. We also use it to support our clients without needing to make onsite visits.
The best video conference software- but not cheap!
What do you like best about the product?
Zoom overhaul has the best video quality and stability of any of the major video conference platforms that I've used. It's clean and easy
What do you dislike about the product?
It's definitely painful to have to buy a license for each user on my team, and sometimes the constraints around having only one meeting at a time can be painful. The security settings (eg, passcode vs not, new room for each meeting, etc) are also tricky to navigate
What problems is the product solving and how is that benefiting you?
We use zoom mainly for customer-facing meetings (e.g., sales, customer success, partner support) to ensure that we are putting our best foot forward in a remote-first world
Ideal platform for connecting & conversing
What do you like best about the product?
Zoom is simple to use whether scheduling as a host or logging in as a guest. The icons make it easy to share a screen and change views based on group size and dynamics.
What do you dislike about the product?
There's nothing I dislike about zoom - it has always functioned well and I prefer it over webex. It might be nice to be able to set up a call as a host and assign a host before the call so they group can get started if the host is running late. Maybe this feature exists and I just have not found it.
What problems is the product solving and how is that benefiting you?
Zoom continues to keep me connected with groups of people in multiple locations so we can stay focused on our goals. It is far more efficient to hold meetings via zoom than in person also.
Zoom Meetings for Art workshops
What do you like best about the product?
Zoom is easy to use and navigate. I run workshops mostly for retired folks who need a little help sometimes getting going, but it has been easy to coach them. We use the recording function regularly (to the cloud) and students are happy to have recordings to download and save. Using zoom enabled the teaching team to work from home during the pandemic. Students save money by being able to enjoy a live workshop experience without the cost or hassle of travel.
What do you dislike about the product?
Although I have a paid account, customer service is difficult. I wish I could speak to someone live, by phone, when I have a question.
What problems is the product solving and how is that benefiting you?
Zoom is enabling us to continue to provide live instruction when travel became prohibitive. Now that travel requirements have eased, we plan to continue to use Zoom for workshops
Ease of use & commonly used
What do you like best about the product?
I like using Zoom because most of my professional network uses it -- so I don't have to worry about most folks not having the app to use (which isn't always the case for competitors like Microsoft Teams, Skype, etc.). The features are user-friendly, and have improved a lot over the last couple of years. I especially like that you can choose to automatically record specific Zoom meetings -- that way I don't forget to record important calls!
What do you dislike about the product?
I haven't experienced too many issues with Zoom as of late. I do wish that it was easier/clearer in Chat feature to direct message individual participants (it's way too easy to send a DM to the entire chat accidentally.)
What problems is the product solving and how is that benefiting you?
Zoom is solving the problem of working remotely with distributed teams. I like that we can have a call AND create break-out rooms very easily -- it's one of my favorite features in Zoom that makes it more personal/interesting in a meeting.
I have never been let down by Zoom!
What do you like best about the product?
Zoom is extremely user friendly and allows users of all abilities to meet and take advantage of the options offered within the platform. Best platform I've used
What do you dislike about the product?
I jo early have nothing negative to say here
What problems is the product solving and how is that benefiting you?
Meetings with international members. Having face to face interaction is extremely helpful when brainstorming and is, of course, immediate. No waiting for emails or messages.
Great for Speech Therapists
What do you like best about the product?
I started using Zoom for work because of Covid 19. Now it is my favorite program and I use it with all my clients. It is easy to use and fun to modify (using a green screen). I also use the whiteboard and share items. It is very reliable and secure.
What do you dislike about the product?
Sometimes the calendar holds on to meetings I had canceled. It is super easy to delete them though.
What problems is the product solving and how is that benefiting you?
Zoom is working on adding things to help us, such as the whiteboard. I use the whiteboard all the time in my field.
Works well! Easy to navigate and have meetings without interruption from internet
What do you like best about the product?
Clear picture and sound. Seeing everyone's face clearly helps a lot.
What do you dislike about the product?
Needing to allow people into the chat. It's distracting having to see if people are in the waiting room. Takes away from the meeting
What problems is the product solving and how is that benefiting you?
Making sure that everyone is still involved even though some are working from
Home
Home
It is very easy to use and the quality is great both with video and audio
What do you like best about the product?
I love being able to use the same link with all my clients
What do you dislike about the product?
I wish the timer function worked differently so I could let my clients know there is a couple of minutes left with a sound they can rather than a countdown
What problems is the product solving and how is that benefiting you?
it is a super affordable platform for my telehealth practice
Using Zoom for Business
What do you like best about the product?
Through the pandemic, Zoom was an easy to use tool for my team and for my clients. One of the best features was just simply the ease of use whether it was for technically adept people or people who struggle with technology.
What do you dislike about the product?
The main challenge I find with Zoom is whether recipients would use the Zoom link or opt to enter the call via the Google meets link that came attached. This created some confusion for users (but it's something easy to overcome).
What problems is the product solving and how is that benefiting you?
Zoom has given both our company and our clients additional time efficiency. And while we may not use Zoom for 100% of our meetings (as we did during the height of the pandemic), many people have preferred to use Zoom for some of our meetings to reduce travel time and increase productivity.
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