Zoom
Zoom Communications, Inc.External reviews
10,062 reviews
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External reviews are not included in the AWS star rating for the product.
Friendly, simple professional and convivial!
What do you like best about the product?
It is simple to use, has a friendly environment, and I can find the feature to create and share. I enjoy the quality and possibilities to be public and private.
What do you dislike about the product?
Sometimes it is difficult to find some features. but using the support it was always possible to solve difficult issues. Maybe what could be made better is breaking into rooms.
What problems is the product solving and how is that benefiting you?
I can do some hybrid formation and reach out to people in different places with great quality sound, video and sharing screen. For ongoing formation, it is very important!
Zoom is Beyond Unresponsive
What do you like best about the product?
Has the fundamental elements I need for web events and meetings for my company.
What do you dislike about the product?
By far the worst customer support and care I've ever experienced from a major brand. I've tried to get answers to my questions numerous times with no luck. Again and again they send emails asking for my feedback, I provide it and they never respond. This is on top of a dozen support tickets I've submitted. I plan to leave Zoom for a competitor by the end of the year.
What problems is the product solving and how is that benefiting you?
My business is entirely based on hosting virtual workshops. Zoom offers the solution I need, but their lack of responsiveness outweighs the value of the product.
What Did We Do Without it?
What do you like best about the product?
Zoom has allowed several organizations, including my business stay connected during the pandemic and keep our projects running. It has also been an efficient solution for conducting virtual focus groups and one-on-one market research interviews. The recording feature is very helpful for reviewing interviews during results reporting.
What do you dislike about the product?
It is nice to meet in person at times and stay connected that way. I am unfamiliar with how to set up Zoom rooms but the feature has been useful when I have been a participant.
What problems is the product solving and how is that benefiting you?
It is an efficient solution to bring together people from all over the country without having to actually travel.
Simple and easy
What do you like best about the product?
Zoom is an easy tool for me to connect with people and everyone knows how to use Zoom
What do you dislike about the product?
Changing the standard setting is not easy to figure out. For example, when in meetings I used to always have to give permission to screen share, it took a while to figure out how to set as a default anyone can share no permission needed. Or changing the lobby room and let people join automatically. You can do it but you should ask during set up what is the user preference.
What problems is the product solving and how is that benefiting you?
Travel. Zoom has saved me time and money and reduce my travel time as I work in multiple time zones
Zoom has been a powerful tool for us
What do you like best about the product?
I like that we can have multiple people in the same room and that we get to stay for as long as needed without interruptions; the ability to share the screen is great too.
What do you dislike about the product?
The fact that two different meetings cannot happen at the same time :(
What problems is the product solving and how is that benefiting you?
We are dealing with construction now and most of us are working from home. Having the ability to still meet as if we were in person is fantastic.
Zoom is a great asset for my business
What do you like best about the product?
Zoom has been very helpful with conducting team meetings and training sessions. I can invite guest trainers to my team meetings and just forward them the meeting information. This is super helpful!
What do you dislike about the product?
I don't know of any downsides. I have not had any problems.
What problems is the product solving and how is that benefiting you?
Zoom provides an avenue for my team and I to meet face to face even though we're in different cities or locations. This is a great benefit, especially during training. I love that I can scheduling recurring meetings and simply post the Zoom information on my team social media pages.
Great usability
What do you like best about the product?
I use zoom all the time for meetings, bo
What do you dislike about the product?
I use Zoom all the time for meetings, both for business as well as personal. It's a great platform and overall stable. It's easy to use. You can change your background or blur your backrgound. You can change your audio settings for recording and playback. I also record videos for my youtube channel and audio files podcast using zoom. Zoom allows you to have a different audio file for each person which is awesome. Zoom functions very well for me, I use it so often now it's amazing that I didn't even know of it before 2020.
What problems is the product solving and how is that benefiting you?
Meeting with clients face to face remotely. Hosting group chats with video. Recording videos and audio files.
Absolutely needed for our remote team!
What do you like best about the product?
It is great being able to have face-to-face conversations with customers and leads. It helps to build a strong relationship with your customers and to make it more personal.
What do you dislike about the product?
There is nothing to dislike at this time.
What problems is the product solving and how is that benefiting you?
Zoom helps to build great relationships with our customers. We are able to help with support issues and see what their issues are which resolves issues faster!
Preferred Virtual Meeting Host
What do you like best about the product?
Zoom provides many different options to help professionals run meetings smoothly, including breakout rooms, polls and webinar formatting. It is also a great tool to bring friends and families from long distances together.
What do you dislike about the product?
While hosting a webinar, I did experience some difficulty when streaming the session through Facebook Live. It would be nice to have more clear integration between the platforms.
What problems is the product solving and how is that benefiting you?
Zoom helps me and my business conveniently connect with partners and colleagues. Using the platform saves us time from not having to travel to in-person meetings and allows greater flexibility.
A Delight to Use
What do you like best about the product?
The ease of signing in and the ease to invite individuals to a meeting. The ability to share the invite electronically.
What do you dislike about the product?
Once I find the URL it is easy to sign in, but the URL is not always easy to find. I sometimes have to goodle zoom to get it. Please send it to those who are subscribing to the Zoom service.
What problems is the product solving and how is that benefiting you?
I worked remotely for over two years and as a grant writer, I needed to collaborate with my colleagues on a Pueblo in rural New Mexico. Zoom allowed that communication to happen and to have meetings with funders in Washington DC and other states.
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