Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Collaboration, but Connectivity Demanding
What do you like best about the product?
I like Zoom Workplace because it's easy to navigate and very straightforward. I appreciate that it provides a clear resolution, which I think is better than other video conference apps or websites. It's valuable for my work as it allows me to communicate with my colleagues and clients in real time, which is essential for getting work done. The initial setup was very easy, just requiring a simple log-in or creating an account.
What do you dislike about the product?
I think it eats up a lot of the internet connection or it is sensitive when it comes to the connection since it is easy to get a lower resolution with an internet connection that is not that slow.
What problems is the product solving and how is that benefiting you?
Zoom Workplace resolves our work-from-home struggles by providing a reliable communication platform, essential for real-time discussions with colleagues or clients despite being in different locations.
A Must-Have for Creative Agencies
What do you like best about the product?
I've been using Zoom Workplace for about a year now, and it's become our secret weapon for everything from client pitches to pumping out ads. The video conferencing is rock-solid and the gallery view with 49 participants is a lifesaver for feedback sessions. The AI companion is fantastic for advertising pros as it auto-generates call summaries and key action items like budget approvals, saving us hours on recaps. Zoom Workplace integrates seamlessly with Canva, allowing for collaborative whiteboarding and screen sharing, which clients really enjoy. The event features are also great, helping us host webinars and capturing polls and Q&A automatically, which converted into 30 solid leads for our services. Team collaboration is a win with Zoom Team Chat replacing Slack, while file sharing is effortless, and AI suggests times for meetings, coordinating with remote freelancers efficiently. The security features, like end-to-end encryption, give me peace of mind. Overall, it has boosted our ad output by 25%, making pitches faster and smoother. Highly recommend giving it a trial.
What do you dislike about the product?
The pricing stings a bit; the Business plan at $15/user/month adds up when you're scaling. Free tier is too limited for serious ad work—no cloud recording or big meetings. Early on, I hit bandwidth hiccups during peak hours with 1080p video—dialed it back to 720p, problem solved, but it's annoying if you're demoing high-res ad mockups. Customer support is hit-or-miss; chat is quick, but phone wait times can drag. And while AI summaries are gold, they occasionally miss sarcasm in creative feedback—like when our designer joked about a 'killer' logo that wasn't literal.
What problems is the product solving and how is that benefiting you?
Zoom Workplace centralizes our communication, replacing Slack and Google Meet. Its AI Companion auto-generates action item summaries, saving us time. Collaborative tools like whiteboarding simplify ad content creation. It also helps in hosting webinars that directly generate leads, boosting our ad output by 25%.
Secure and Seamless Online Meetings with Zoom Workplace
What do you like best about the product?
It made online meetings outside the organisation more secured.
What do you dislike about the product?
Little more difficult to set up than Google meet
What problems is the product solving and how is that benefiting you?
It solved the issue of security while we set up online meetings with clinets.
Effortless Collaboration for All Users
What do you like best about the product?
I like that it's easy for both users. Many times clients will have some trouble, but with zoom workplace that's never an issue.
What do you dislike about the product?
How I use zoom workplace is fine for me. There currently are no downsides using it.
What problems is the product solving and how is that benefiting you?
There are many of our clients that do not need to come into the office, and zoom workplace allows them to connect with us without leaving where they are. Also, when talking to someone not in the office and needing them to see my screen- it's so easy using zoom workplace.
Reliable and easy for communication
What do you like best about the product?
Easy connecting with the team anywhere..
What do you dislike about the product?
Sometimes the call quality drops with many participations.
What problems is the product solving and how is that benefiting you?
problem of remote communication
Effortless Setup and Integration, Exceptionally User-Friendly
What do you like best about the product?
ease of use and ease of implementation and ease of integration
What do you dislike about the product?
AI functionality could use a better interface
What problems is the product solving and how is that benefiting you?
combines all our workplace needs in one location so we don't have top go back and forth constantly- saves money as well
Easy and Versatile Tool That Delivers
What do you like best about the product?
I like how easy and versatile it is to use
What do you dislike about the product?
Not enough background options to use form
What problems is the product solving and how is that benefiting you?
This is a great tool that is accessible to everyone and enables you to accomplish several tasks simultaneously.
AI Companion Features Supercharge Productivity
What do you like best about the product?
I really value the AI Companion features. The automatic generation of meeting summaries, identification of action items, and drafting of chat responses provide a significant boost to my productivity. With these tools, I can stay fully engaged in the conversation without worrying about taking detailed notes.
What do you dislike about the product?
For me, the main issue lies in the complicated pricing structure and the emphasis on adopting an all-in-one platform. Although the bundled offering is robust, expenses can rise rapidly when you need to include essential features such as additional cloud storage or advanced add-ons. If your needs are limited to just a few core components, the platform can feel expensive and somewhat over-engineered.
What problems is the product solving and how is that benefiting you?
Zoom Workplace addresses the issue of app fatigue and disjointed communication by bringing together meetings, chat, phone, and documents in one place. Thanks to this centralization, I no longer have to juggle multiple programs just to manage a project. The unified platform, along with the support of AI Companion, genuinely saves me both time and mental effort.
AI-Powered Collaboration with Room for Improvement
What do you like best about the product?
I like using Zoom Workplace as an all-in-one, AI-powered collaboration platform that helps my team communicate, stay engaged, and work more productively. The automatic meeting summaries, chat thread recaps, and real-time assistance during calls make Zoom Workplace feel more like a true productivity partner rather than just another meeting tool.
What do you dislike about the product?
There are a few points where Zoom Workplace needs to improve: complexity for new users, AI limitations, integration gaps, performance issues in large organizations, and hybrid work coordination is still tricky.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to solve fragmented communication, meeting fatigue, inefficient workflows, and hybrid work issues with its all-in-one AI-powered platform.
Reliable, All-in-One Collaboration Platform for Modern Teams
What do you like best about the product?
Zoom Workplace addresses the challenge of maintaining team connectivity and productivity in both remote and hybrid work settings. By bringing together communication, meetings, and collaboration tools within a single platform, it minimizes the hassle of switching between various applications. As a result, our team has experienced better alignment, faster decision-making, and more efficient collaboration, regardless of location or time zone.
What do you dislike about the product?
I honestly can't find any faults with Zoom.
What problems is the product solving and how is that benefiting you?
Zoom Workplace addresses the challenge of maintaining team connectivity and productivity in both remote and hybrid work settings. By bringing together communication, meetings, and collaboration tools within a single platform, it minimizes the hassle of switching between various applications. As a result, our team has experienced better alignment, faster decision-making, and more efficient collaboration, regardless of location or time zone.
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