Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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simple and effective
What do you like best about the product?
I love their google calendar integration , the video quality when sharing your screen is great.
What do you dislike about the product?
there is one feature where you can have a permanent link where people can enter and go and that is a problem when you run over between meeting because another prospect can come in a private conversation with another meeting you are still in.
What problems is the product solving and how is that benefiting you?
video conference meetrings
Recommendations to others considering the product:
get the google chrome extension , thats a must have
The most reliable and user firendly!
What do you like best about the product?
Easy to use, great video, crisp sound. Stable platform with lots of add-ons and features. A great place to meet, teach, connect and share with others. I enjoy using Zoom!
What do you dislike about the product?
Need more ways to present seamlessly - adding videos, slides etc
What problems is the product solving and how is that benefiting you?
Everyone uses Zoom, easy to use, and no tools are needed.
The best personal & professional gateway - connector on the planet TO DATE!
What do you like best about the product?
Audio/Visual, Clear Robust/ easily accessed with clear directions that even "elderly & children" can follow
Recordability/share screen ability - this is brilliant and so needed for the training room environment we use
Easy to learn and use - I was using ZOOM a good 2 years before COVID started, I was tired of the competition, and it's lack of interest in tackling the challenges
I also didn't want to have to use several different platforms, Webinars, and connections, and I didn't want to be limited by classroom sizes to the degree we were previously, even with paid account (SKYPE)
The connections with other systems were not reliable and it seemed most fragile when it was absolutely needed!
Getting my groups to engage through ZOOM at first was challenging... partially they didn't like being held to silence! Which was another great tool to help presentations move along in the timelines allowed
Eventually, with COVID it forced the world to virtual connections and I was really happy to be ahead of the game and easily step into the new roles helping our business continue when things were really challenging
PS: While your PS is great too, and I'll keep it here as well, my PS is I have been a sales advocate for ZOOM and the ZOOM team since the very beginning. I feel like I should have shares in the company, at the least, if not be on the payroll!
(Just have to add this I LOVE ZOOM really really I do. It's changing the way I deliver my programs it's giving me new customers in new countries, and it's amazing, and I'm so glad I have it to help my business grow Thank you Development Team!)
Recordability/share screen ability - this is brilliant and so needed for the training room environment we use
Easy to learn and use - I was using ZOOM a good 2 years before COVID started, I was tired of the competition, and it's lack of interest in tackling the challenges
I also didn't want to have to use several different platforms, Webinars, and connections, and I didn't want to be limited by classroom sizes to the degree we were previously, even with paid account (SKYPE)
The connections with other systems were not reliable and it seemed most fragile when it was absolutely needed!
Getting my groups to engage through ZOOM at first was challenging... partially they didn't like being held to silence! Which was another great tool to help presentations move along in the timelines allowed
Eventually, with COVID it forced the world to virtual connections and I was really happy to be ahead of the game and easily step into the new roles helping our business continue when things were really challenging
PS: While your PS is great too, and I'll keep it here as well, my PS is I have been a sales advocate for ZOOM and the ZOOM team since the very beginning. I feel like I should have shares in the company, at the least, if not be on the payroll!
(Just have to add this I LOVE ZOOM really really I do. It's changing the way I deliver my programs it's giving me new customers in new countries, and it's amazing, and I'm so glad I have it to help my business grow Thank you Development Team!)
What do you dislike about the product?
I'd like better screen backgrounds within ZOOM itself. I've made my own via other systems, however, ZOOM could be more helpful in this, not just wavy ocean breezes and blurred screen backdrops...
Suggesting : Classrooms of the future back grounds, Videos similar to our desktops that could float our marketing behind the presenter
Easier and better sound inclusion. When we have two trainers or use music and voice overs it's terrible and at the mixing level for producing it, they are so bad we often just have to redo the piece anyway
Also the new feature for the presenter to be IN THE PRESENTATION is awesome, but tricky to use, some more thought needs to go into this - it's both useful and helps keep the focus on the trainer - PowerPoint is now doing similar -
I love the new features in the Whiteboard... great stuff, what I don't understand is why it's not the whiteboard coming up in my ZOOM account when I share screens?
Suggesting : Classrooms of the future back grounds, Videos similar to our desktops that could float our marketing behind the presenter
Easier and better sound inclusion. When we have two trainers or use music and voice overs it's terrible and at the mixing level for producing it, they are so bad we often just have to redo the piece anyway
Also the new feature for the presenter to be IN THE PRESENTATION is awesome, but tricky to use, some more thought needs to go into this - it's both useful and helps keep the focus on the trainer - PowerPoint is now doing similar -
I love the new features in the Whiteboard... great stuff, what I don't understand is why it's not the whiteboard coming up in my ZOOM account when I share screens?
What problems is the product solving and how is that benefiting you?
Serving our clients via ZOOM is lifesaving- business saving,!!! However, the online training, recording the training which I would really LIKE to be able to repackage and sell, is not high enough quality to charge for it.
We need some attention to this area for deliverables at levels we can turn training into a product. Right now, it's not high enough quality:
1: all the attendees are in the ZOOM recordings too, making the saved presentation not something we can sell
2: the sound quality is not good enough on the save
3: the MP4s are not as clean as they need to be fore resale
Distance Coaching and different Time Lines, I have clients in Europe & Italy, as well as Australia and S. California, - it's global! Now I'm global! (this is so true for us)
We need some attention to this area for deliverables at levels we can turn training into a product. Right now, it's not high enough quality:
1: all the attendees are in the ZOOM recordings too, making the saved presentation not something we can sell
2: the sound quality is not good enough on the save
3: the MP4s are not as clean as they need to be fore resale
Distance Coaching and different Time Lines, I have clients in Europe & Italy, as well as Australia and S. California, - it's global! Now I'm global! (this is so true for us)
Recommendations to others considering the product:
It's beyond what other webinar companies are offering, ease of use, support is instant from a LIVE person, quality attention to my business is really important, feed back, it's really changed my business.
Zoom is amazing
What do you like best about the product?
I love the fact that they are always updating and adding new features without removing the old ones.
What do you dislike about the product?
Nothing this product is almost flawless
What problems is the product solving and how is that benefiting you?
The meeting from anyone even without an account to me directly. no issues. Cross-platform.
Recommendations to others considering the product:
Please just try it will make you swich.
Zoom is the best in class!
What do you like best about the product?
Love how easy Zoom is to use - I've used GoToMeeting, Google Video, and other platforms before, but among all of them, Zoom is the easiest.
What do you dislike about the product?
Sometimes there are some issues with connecting and the video quality - but that could be due to my internet, not too sure.
What problems is the product solving and how is that benefiting you?
Zoom is a great tool to stay in touch with coworkers when they are far apart - great to use in addition to Slack.
Recommendations to others considering the product:
Definitely give it a try! Worth the price and makes more sense than the other options out there.
Easy and quick to use and versatile too
What do you like best about the product?
We use it for our weekly networking calls. I like the fact that it works well even when you're not in WiFi range and on the phone network. Often times I've used it while driving in my car. I pulled over of course.
What do you dislike about the product?
I wish there was a way to make my picture on the right and the person I'm looking at on the left which is close to my camera so that it doesn't look like I'm always looking to the side to the other participants
What problems is the product solving and how is that benefiting you?
We've been able to share networking ideas with other members of our group. In addition, I use it to meet virtually with clients when I need to share information visually.
The best video call service (in my opinion)
What do you like best about the product?
This platform is so easy to use and has so many options - screen sharing, call-in versus VoIP, high quality video, able to view attendees in a simple carousel format, ability to record and set up recurring meetings, great calendar integration - a top notch platform for a more than reasonable cost. Can toggle between free and paid accounts depending on monthly needs. Free accounts are very robust.
What do you dislike about the product?
Zoom doesn't have the ability to show a history of past recurring meetings and often gives the message "internet is unstable" when in fact, it is not. Updates are frequent and necessary to keep the platform running well on both ends (meeting requestor and meeting attendee).
What problems is the product solving and how is that benefiting you?
Ability to do learning classroom sessions in a fun, interactive fashion with very little startup effort. Platform is easy for users of all technical skill levels to get up and running by comparison to a WebEx or Go To Meeting. Offers a lot of the simpler features of JoinMe but for a lesser cost with possibility for more users.
I use Zoom for every important client meeting I have
What do you like best about the product?
It's encrypted and secure. With the paid version, I get to have lots of people come in without being hindered by the time limit. I like the whiteboard function a lot, and the fact that I can keep everyone muted until it's time for Q&A. I utilize the Screen Share function a lot when it comes to explaining concepts and walking people through roadmaps.
What do you dislike about the product?
There are always a lot of issues with connecting audio for participants. This is actually solved by going on Facebook Messenger where audio is always immediately connected. I think more needs to be done in this area, because people get frustrated that they cannot communicate with me.
What problems is the product solving and how is that benefiting you?
All my calls are on Zoom and it's really helpful to send a recording of my sessions to my clients so they can watch the replay. I hold group meetings as well and it's easy to just send a link for everyone to come in. It's good to be able to mute everyone and unmute when it's time for Q&A.
Recommendations to others considering the product:
Go for it! It's a great business tool and probably has everything you need.
Solid and widely used platform
What do you like best about the product?
They are committed to consistently evolving their product, and that's great for a software provider. The new AI notetaking feature is an excellent tool for saving time after meetings and sending summaries that include next steps. Native AI tools can make it easier to rely on a single application for meeting support, rather than cobbling together multiple options in the past. This can reduce monthly subscriptions.
What do you dislike about the product?
The reliability of some AI tools is not perfect, so I often add a tool like Fathom to ensure I have a backup. There have been times when I went looking for meeting summaries, only to find the AI was turned on and there wasn't one, and I was glad to have the backup transcript. New features are great, but their rollout is confusing and results in information overload. They need to get better at communicating these. The price point is still not competitive. Many new players are rolling out platforms with more features for less. Going beyond Zoom's basic paid first tier is more costly.
What problems is the product solving and how is that benefiting you?
Scheduling calls easily for multiple purposes and having those invited access it easily.
Recommendations to others considering the product:
I would buy this hands down for video conferencing. Great value for the money!
Zoom - A Quality Option for Therapy with a Single Client or Multiple Clients
What do you like best about the product?
The platform has a lot of good options to use on the low end for free or low cost. It provides a good way to be able to train or meet at a distance. At the higher end, plans lose some options but gain all the security needed for a quality telementalhealth platform. There are particularly effective ways to securely work with not only individual clients but also couples and families, even if they cannot be in the same place.
What do you dislike about the product?
There still is a cost for being a compliant platform, although it has been reduced by Zoom. This can make it difficult for smaller practices as there is no easy way to share licenses among clinicians who are not practicing at the same time, the same way that a room in an office can be shared.
What problems is the product solving and how is that benefiting you?
Being able to interact across distances and to minimize commuting time for meetings. Additionally, these can be recorded for those not accessing real time. I also use it for client care in telemnetalhealth.
Recommendations to others considering the product:
Consider carefully whether the product is correct for your size of operation.
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