Asana
AsanaExternal reviews
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Frustrating Task Management and Poor Support Experience
What do you like best about the product?
I am not sure what I like best, as I have not had a great experience.
What do you dislike about the product?
So much. The way the program is supposed to nest tasks and subtasks does not work well at all. I ended up with "no project" items that no one on my team could figure out how to fix. No one on the customer service seemed to be able to help either. The response time was super slow compared to just calling in somewhere to a real persons. There is a wall of ai bots to get through to get actual support. The deadlines thing stresses the entire team out. Then to ice that cake, the rotating deadlines don't have a down time. so if you click it done you don't see all the things done for one day... it immediately populates the next item. Lastly, it is very simple to override what seems to be a productivity tracker. If I work on a box of files and list it as one to do item, it doesn't quantify the time spent or layers of effort. Just the one item. However if I break it down into the individual files in that box, it shows a series of items checked off. So it looks like the one that counted the 6 hour box did less than the person that counted each individual file in that box they did in the same amount of time. For me, I rewrote a sample work case about 4x then asked for help from a coworker, then customer support... never got my answer. So I still just use a handwritten list. It just doesn't work for me.
What problems is the product solving and how is that benefiting you?
None. I and most of my team have stopped using it out of frustration and lack of human customer support.
Board View is workable, But Lacks Robust Metrics and Hierarchy for Org Planning
What do you like best about the product?
board view is nice for planning and tracking work on a two week cadence.
What do you dislike about the product?
No good flow or capacity metrics, set up is not conducive to accurate burndown metrics. Parenting of tasks does not allow for a good hierarchy and planning view - requires a lot of manual work and duplication of tasks.
What problems is the product solving and how is that benefiting you?
I want to use it for OKRs as well as these other purposes but it does not meet the needs well enough for that to be worth it.
Keeps Tasks on Track, Easy Cleanup for Clutter
What do you like best about the product?
It keeps you updated on all your tasks, both on a daily and weekly basis.
What do you dislike about the product?
The product tends to get messy quite quickly, but cleaning it up is simple and straightforward.
What problems is the product solving and how is that benefiting you?
It helps you prioritize your tasks and creates a schedule for you.
User-Friendly Task Management, Minor Learning Curve
What do you like best about the product?
Asana helps us keep our tasks organized. The interface is straightforward and user-friendly, making it easy to manage our work.
What do you dislike about the product?
For someone new to this, it can be a bit confusing at first. However, after spending some time with it, it becomes easier to use.
What problems is the product solving and how is that benefiting you?
Asana is our preferred tool for managing the daily and weekly tasks we need to accomplish.
Great for Collaboration, But Notifications Can Be Overwhelming
What do you like best about the product?
Asana really simplifies project management. I appreciate how tasks, deadlines, and team updates are all organized in a single place. What I find most helpful are the visual boards and timelines, which make it easy to track progress. It's excellent for collaboration and helps ensure every project stays on schedule.
What do you dislike about the product?
Managing several travel campaigns simultaneously can become challenging. The constant stream of notifications tends to accumulate, making it difficult to concentrate on the most important tasks.
What problems is the product solving and how is that benefiting you?
Asana helps me keep travel bookings, marketing tasks, and team coordination organized in a single platform. It ensures everything stays on track, enhances communication, and saves time by minimizing confusion and preventing missed deadlines.
Easy to Learn and Integrate, but Templates Need More Flexibility
What do you like best about the product?
Super easy to learn and integrate into your team quickly. Well rounded features and capability for the most typical processes and daily tasks.
What do you dislike about the product?
Some of the templates should be improved to allow modification especially for new product development, also so you can create stages exactly from an existing template.
What problems is the product solving and how is that benefiting you?
NPDP Inefficiency
Process Overload
Strategy Uncertainty
Reporting Burden
Task Oversights
Process Overload
Strategy Uncertainty
Reporting Burden
Task Oversights
Seamless Integration and Motivating Features Make Asana a Standout
What do you like best about the product?
What I appreciate about Asana is how seamlessly it integrates with the different platforms we already use, which helps us stay organized and manage tasks more effectively. The visual cues for completed tasks and achievements are motivating, making it easy to keep track of what needs to be done. Access to the platform is user-friendly, and our experience with onboarding and implementing the system has been very positive. I also value the Asana Academy, along with the training resources and support that are available.
What do you dislike about the product?
I found it unhelpful that, for those who aren't particularly tech-savvy, learning to use Asana can be challenging at first. However, the Academy helped resolve this issue for our team.
What problems is the product solving and how is that benefiting you?
One issue that Asana has helped us address is creating a single source of data and storage. Previously, our company relied on a shared folder, which was quite disorganized. By transitioning to Asana, we can now organize and categorize all our documents more effectively, and we are also able to set due dates for documents that need regular updates.
Customizable and Efficient, But Exporting Data Needs Improvement
What do you like best about the product?
I appreciate being able to add my own custom fields and tags, which work well together. It's simple to set up workflows that minimize the need to recreate tasks or manually mark them as 'completed.' The customizable forms are also excellent, making it easy to add new tasks.
What do you dislike about the product?
Exporting information from projects can be quite a hassle. I use this tool to keep track of OHS items and meeting minutes, but when I export the data as a CSV file, I still need to manually adjust it to make it more legible.
What problems is the product solving and how is that benefiting you?
I rely on this as my main HR ticketing platform, and I also use it to collect OHS issues, monitor when policies require updates, and track the status of our visa employees, among other tasks. Everything is conveniently managed in one place, and it’s far more than just a sophisticated Excel spreadsheet. I’m able to generate reports from it, which allows me to see how many tickets I have, which ones are closed, their sources, and the types of issues involved. It’s really effective!
Great Workflow, Want even more Customization
What do you like best about the product?
I really like the workflow features on Asana, and the ability to connect projects to goals. It's helpful to have many different options for connecting my team to different initiatives. Overall it is very user friendly.
What do you dislike about the product?
It is a little bit expensive for my team. I wish there was an affordable option for up to ten people. More importantly, I wish I could customize the workflow features even more by referencing specific tasks.
What problems is the product solving and how is that benefiting you?
Keeping my team on track with our goals, connecting our work, and helping us to keep track of all of the different moving parts of our business. I like being able to have all of our work in one place so that I can get a good overview of the business health as a whole. Asana helps me to make sure tiny but important tasks don't slip through the cracks.
User-Friendly with Great Academy, Needs Clearer Automation Guidance
What do you like best about the product?
I really enjoy the academy of Asana and how user friendly it is.
What do you dislike about the product?
I think the downside is I would like clearer instruction on what i can automate
What problems is the product solving and how is that benefiting you?
Currently we are setting individual team goals and pairing those with the innovation process. I am building out the innovation process flow and timelines
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