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Proven global experience and expert local support meet incredible tech
What do you like best about the product?
Insider gets it all right - a stellar product supported by customer experience to learn from and expert customer support that makes the Insider experience as amazing as it is. They are incredible in their flexibility, both the team and the product, and it has been so easy to set up the tools as per our requirements. The team provides support and consultancy that’s been reliable and empowers us to use the technology on our own with just a little bit of their daily involvement to monitor things.
What do you dislike about the product?
We don’t have something to dislike as much as something to hope for, which is to see even more templates.
What problems is the product solving and how is that benefiting you?
We have worked with our own in-house tools and teams for a while until we realized the importance of automation and segmentation to elevate the personalization experience across our channels. Upon comparing all possible vendors, Insider, with its excellent team and powerful product, won us over. We have achieved considerably improved results, such as increased login rate, for example, since we started using them, and we intend to continue our partnership with them for the foreseeable future.
Recommendations to others considering the product:
Make full use of the incredible support offered by the team at Insider, it will make your whole experience much more rewarding and productive.
Good investment but could be better in usability
What do you like best about the product?
Many options of activation and great tool that can be customized based on campaign objective
What do you dislike about the product?
Often error and not very easy to use. Too many flow when there is an error. The reporting is not really clear on where the incremental value is coming from, CR uplift etc.
What problems is the product solving and how is that benefiting you?
More visibility, ease to direct traffic to targeted landing page. (From dashboard) it shows significant revenue contribution
Recommendations to others considering the product:
It's a good tool to utilize organic/driven traffic to generate higher CR for your platform
Improving customers engagement has never been easier!
What do you like best about the product?
To start it off, we find the platform easy-to-use and very user-friendly. You would not need much time to get used to the interface and start launching your campaign. The app push and in-app messaging have tremendously helped us connect with our customers. Aside from their great platform, they also provide excellent customer support and are a reliable partner to help you achieve a larger solution.
What do you dislike about the product?
For now, we don't really have things that we dislike from the platform. All of our current needs are able to be fulfilled, it might not be on the first try but their customer support team would proactively help us achieve what we need.
What problems is the product solving and how is that benefiting you?
It really helps us to segment our customer base and deliver personalized communication based on our customer activity. With Insider we can have more detailed segmentation and further group our customers to have suitable content delivered for them.
Insider delivers conversion rate improvements and more
What do you like best about the product?
The Insider team are excellent to work with. They make it very easy to quickly test ideas on your website without the long lead times and expensive costs of web development. The web pushes also offer a powerful way of reaching a new audience with marketing messages.
What do you dislike about the product?
I'm not a big fan of working with Zendesk to manage jobs and would prefer there were no overage costs when traffic volumes increase as your site grows over time.
What problems is the product solving and how is that benefiting you?
We approached Insider to improve our conversion rates for both lead generation and ecommerce and have acheived both. Insider have bought some great ideas to the table and implemented them for us. The combination of web pushes with on site improvements is delivering great ROI with additional ecommerce sales and leads.
all function is easy to use, with perfect panel
What do you like best about the product?
As I have used Insider platform for almost a year, I would love how easy the campaign can be created and managed. Mostly, I like how easy i can do A/B testing my website which i don't have to stuck with website developer. And i like Scenario Wizard function which i can get some new ideas from there to upgrade my existing camapign.
What do you dislike about the product?
As Insider has been changed some structure in their company, I had sometimes stuck with communication with panel supporters when I had raised the ticket for the campaign. Sometimes, i can explain it precisely in English
What problems is the product solving and how is that benefiting you?
the problem i have solved while using Insider is A/B testing [changing some element in landing page] which normally i have to raise the brief to web developer. Great benefit of time reduction.
Insider’s smart recommendation allows us to see transparent and real-time results
What do you like best about the product?
We really enjoyed Insider’s panel as it allowed us to see real time and transparent results for our business. We are able to A/B test and now truly understand the behaviour of our onsite customers and visitors, insights we did not previously have. For instance, we learned that most of our mobile users actually enjoy looking at product recommendations, and 20% of them would scroll through till the end of the page. We then modified the page to never ending product recommendations along with Insider’s smart recommendation engine. After testing this out, we are extremely happy with the result, that is, a 44% conversion rate uplift.
What do you dislike about the product?
The Insider Taiwan team tries to provide A-class support as fast as they can, but the time difference from the overseas engineering team is a bit inconvenient.
What problems is the product solving and how is that benefiting you?
We enjoy the flexibility that the Insider’s smart recommendation engine has brought to our ecommerce platform. After 6 months of investment, we’ve been able to achieve more than we have in the past few years. With over 100 templates and playbooks they have already created on their platform, we are able to kick off a new campaign easily with 0 IT support. Insider allows us to move faster and achieve more!
The best product for building impactful customer journeys, the new design system is amazing.
What do you like best about the product?
Architect by Insider is an incredible tool for helping brands build seamless customer journeys across different channels. From website to mobile app to off-site communication, Architect analyzes user behavior and creates the most effective journeys designed to take a user to the end of the sales funnel. It is a very powerful tool and one that has quickly become indispensable to our business. Since we have been working on the new design system we had a chance to use live chat. And the new system
What do you dislike about the product?
We are yet to come across something that we dislike about Insider. Everything works perfectly so far and if we have any concerns the Partner Success Team at Insider is very prompt at getting back to us.
What problems is the product solving and how is that benefiting you?
We wanted to enhance our customer experience through improved customer journeys. Architect has been the perfect solution for this, and the team at Insider is a great value add when purchasing the product. They help us at all points to make the most of the product and achieve the best results possible.
Recommendations to others considering the product:
If you’re looking to improve your customer journeys, look no further than Insider’s Architect. You’ll be surprised by how capable it is.
Insider goes beyond clicks and conversions - delivering true individualization at scale
What do you like best about the product?
Insider’s personalization abilities are remarkable and more importantly, their conversion suite is very effective — offering the fastest time to value, at less than 6 months. We improved our onsite engagement, conversions, and AOV and our customer retention have never looked better.
This means that in just two quarters we were able to optimize a lot of our metrics including our ROI.
This means that in just two quarters we were able to optimize a lot of our metrics including our ROI.
What do you dislike about the product?
We’re happy with the Insider experience - we haven’t come across any glaring negatives
What problems is the product solving and how is that benefiting you?
We were looking for ways to engage with our visitors more effectively, we have a lot of traffic but we lack the tools to segment and target our visitors with personalized onsite experiences. That’s where Insider came in. they helped us effectively segment our target audience based on various attributes. We then made use of the Insider platform to run personalized website experiences such as banners, recommendations and web push notifications.
We were also able to create custom journeys for each segment which led to higher conversion and retention. Overall we saw a significant uplift in our ROI in less than 6 months.
We were also able to create custom journeys for each segment which led to higher conversion and retention. Overall we saw a significant uplift in our ROI in less than 6 months.
Recommendations to others considering the product:
Take it from the experience of many customers who have left amazing reviews over here - Insider is the tool that the enterprising marketer must have to drive growth for their brand.
Personalized approached towards partnership and great product
What do you like best about the product?
It is very comfortable to work with Insider team, and we immediately receive detailed answers to all our questions. The team also analyzed our work and goals, realized that they could propose an alternative approach.
What do you dislike about the product?
It would be good to get more industry-based use-cases as ideas to be tested or implemented, but on the whole, everything is quite good, and we are waiting to get great results.
What problems is the product solving and how is that benefiting you?
We are a fast-food delivery service. Good communication with users from the start of the project gives an excellent fuse for the proper development of the client base and increasing users' LTV. That is why we want to implement cascading customer journeys with users in our mobile application based on RFP segmentation. We chose Insider as a platform for the implementation of our business plan.
Recommendations to others considering the product:
I would recommend getting more profound in the product from the very beginning to understand the capabilities and launch faster.
Insider is a great tool for uplifting conversion rates
What do you like best about the product?
I like how there are tools for segmentation and personalization. Also, some features help us track our customers and convert them along their journey
What do you dislike about the product?
We need to optimize the code as sometimes the website gets slow.
we need to see more detailed analytics
we need to see more detailed analytics
What problems is the product solving and how is that benefiting you?
we have now more segmented communication with our customers
We like the features of the trigger; it has allowed us to retain our customers
The smart recommendation features are great as you target the customers with their preferences which results in conversions
We like the features of the trigger; it has allowed us to retain our customers
The smart recommendation features are great as you target the customers with their preferences which results in conversions
Recommendations to others considering the product:
It is an excellent tool if you utilize it properly and efficiently
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