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Experienced 40% more campaign conversions on website
What do you like best about the product?
The journey automation feature in the Architect helped us orchestrate multi-touchpoint journeys for our users without a lot of manual effort.
What do you dislike about the product?
There is a bit of a learning curve when it comes to fine tuning the best conversion paths, but the optimized journeys led to more conversions.
What problems is the product solving and how is that benefiting you?
We had multiple communication channels and it was very overwhelming to manage all of them. Our messaging was also generic and could not drive the results we wanted. So, we needed a comprehensive solution and adopted Insider’s products. Based on real-time behaviour, we were able to automate customer journeys. With this approach, we could significantly improve our engagement across email and SMS. Our campaign conversions increased by 40% and the transaction volumes also increased significantly.
Implementing Smart Recommender led to 30% higher conversion
What do you like best about the product?
-Impressive capabilities to personalize recommendations. We have found a perfect tool that auto-optimizes product recommendations for every customer.
-Insider’s Instory tool provides us the best way to highlight personalized products as soon as the user lands on the home page.
-We can create hyper-personalized stories and recommendations to faster product discovery.
-Insider’s Instory tool provides us the best way to highlight personalized products as soon as the user lands on the home page.
-We can create hyper-personalized stories and recommendations to faster product discovery.
What do you dislike about the product?
Sometimes it’s hard to enable the custom web templates along with Insider’s existing templates. We would appreciate it if we have a function of “import-your-design” for the web templates.
What problems is the product solving and how is that benefiting you?
The team was struggling to improve average order size and value. Insider’s marketing experts suggested implementing a smart recommender. It completely changed our cross-sell and upsell strategy. Our cart size value increased by strategically placing personalized recommendations on the product page. It automatically analyzed user behavior and provided recommendations. We also used Instory’s mobile and web templates which our customers loved. It gave us instant visual feedback on micro-interaction
Incorporated Web Suite and Happy to watch conversion rates going up
What do you like best about the product?
The personalised app recommendations enhanced visibility of our best seller products and improved conversions. We started using customized and personalized templates allowed us to create eye-catching campaigns that were appreciated by our fashion-forward customers.
What do you dislike about the product?
While the features were fantastic, we encountered some challenges with initial setup complexity, but the Customer Success team was super helpful in providing additional training to our team.
What problems is the product solving and how is that benefiting you?
Even though we are leading the market we always find it difficult to attract new customers. Many customers would browse the website, but not complete the purchase cycle. Insider’s Web Suite, app recommendations, and intelligent search solutions addressed this issue by showcasing trendy items that caught their eye.
The seamless shopping experience not only captured their attention but also encouraged them to complete their purchases. This enhanced shopping experience improved our conversion rates by 25%.
The seamless shopping experience not only captured their attention but also encouraged them to complete their purchases. This enhanced shopping experience improved our conversion rates by 25%.
Data-driven messaging is working for us to increase conversions
What do you like best about the product?
Our campaigns are on point now. The CDP helped us gather customer data from multiple channels and build a unified customer profile. We like the dashboards, they give us insights that enhance our targeted marketing efforts.
-Sending timely and relevant updates to our customers on WhatsApp and SMS has increased sales significantly.
-Sending timely and relevant updates to our customers on WhatsApp and SMS has increased sales significantly.
What do you dislike about the product?
Initially we found it very tedious to integrate all the customer data points into the CDP, but the insights that we got were invaluable.
What problems is the product solving and how is that benefiting you?
Before using the CDP, our customer data was not cohesive, which made it very difficult for us to provide personalized experiences. Once we had a unified view into the customer insights, we tailored our messaging according to what the data suggested. This ability to customise messaging combined with the right channels of communication, increased customer engagement and boosted our conversions significantly.
Got higher conversions with Insider's seamless web and mobile experience
What do you like best about the product?
-Seamless cross-channel personalization experience between web and mobile app.
-Web push notifications drive timely promotions and flash sales.
-Web push notifications drive timely promotions and flash sales.
What do you dislike about the product?
The platform has many features, so it took time to fully explore all its capabilities.
What problems is the product solving and how is that benefiting you?
We wanted a unified shopping experience across web and mobile while improving customer engagement. Insider’s Web Suite helped us personalize product recommendations on-site, while Web Push re-engaged users with timely alerts on new arrivals and discounts. Our mobile app became a high-converting channel with AI-driven segmentation and push notifications. Since implementing Insider, we’ve seen a significant increase in returning customers and higher conversion rates.
Seen 166% uplift in the test drive application
What do you like best about the product?
-Insider’s wide variety of recommendation algorithms.
-Customizable search filters to improve customer experience
-Their team and collaborative approach to solving queries faster.
-Customizable search filters to improve customer experience
-Their team and collaborative approach to solving queries faster.
What do you dislike about the product?
Initially, we faced some technical issues with the product. They took the feedback and resolved it within a day.
What problems is the product solving and how is that benefiting you?
We lacked a customer engagement strategy. We used Eureka and Smart Recommender to help customers refine their search results and address their needs.
-Big shout out to the team who built the platform with 40+ pre-built email templates which simplified launching email campaigns without any technical capabilities.
-Big shout out to the team who built the platform with 40+ pre-built email templates which simplified launching email campaigns without any technical capabilities.
Saw 13% increase in conversion rate in one month
What do you like best about the product?
Out of all the features that we have used till now, web push notifications and responsive banners have changed our business dynamics. Now it has become very easy for us to customize content for the users on our website with personalized product recommendations.
What do you dislike about the product?
The analytics dashboard is too detailed for us. We would like to see more graphs to catch the right information quickly.
What problems is the product solving and how is that benefiting you?
We faced challenges in engaging customers effectively. Customers used to come and leave the website without making any purchases. Dynamic and targeted content for each customer worked well for us. We have seen 13% increase in conversion rate.
Gained quality leads using Insider's Pre-built campaign templates
What do you like best about the product?
-Pre-built email templates made our work a lot easier and more efficient.
-Through Insider’s Architect price drop feature, we managed to bring more buyers.
-Through Insider’s Architect price drop feature, we managed to bring more buyers.
What do you dislike about the product?
Sometimes, we feel the analytics dashboard gives too much information but sometimes the information is required to improvise on the current strategy.
What problems is the product solving and how is that benefiting you?
-We were able to notify and nurture interest in users with Architect.
-Out of all the useful features, our team has saved atmost 2 days time by leveraging A/B test feature of email.
-We incorporated Architect and Web Push to personalize communication which increased the test drive applications.
-Out of all the useful features, our team has saved atmost 2 days time by leveraging A/B test feature of email.
-We incorporated Architect and Web Push to personalize communication which increased the test drive applications.
Achieved conversions by 30% by automating engagement
What do you like best about the product?
Web Suite personalized our user experiences with AI-driven recommendations.
2. Campaign automation with Architect increased engagement, while SMS drove high conversions with timely offers
2. Campaign automation with Architect increased engagement, while SMS drove high conversions with timely offers
What do you dislike about the product?
We would prefer a single dashboard for all key campaign metrics instead of separate ones for each product
What problems is the product solving and how is that benefiting you?
Our marketing strategy lacked automation. With Insider, we got automated, data-driven approach to engage customers throughout their journey. Web Suite helped us personalize the browsing experience, while Architect automated follow-ups and retargeting. SMS campaigns became a powerful channel for flash sales and promotions, helping us maximize engagement and drive a significant increase in conversion rates
Increase in CVR by 5% with Insider’s AI-powered user segmentation
What do you like best about the product?
I feel Insider is a powerful tool and helped us in addressing various challenges in the past month. I just love the fact that the Insider team is so supportive and suggested that we should use AI-powered user segmentation to personalize our home page for different audience segments. We are delivering a tailored experience for every customer who is visiting our website.
What do you dislike about the product?
Migration was smooth, and the Insider team prepared onboarding personalized to our business and needs. But it would have been great if we could complete the onboarding a little early.
What problems is the product solving and how is that benefiting you?
In the last quarter, we were using a solution that has IT dependency and needed tons of designers and developers to provide an online personalized experience to the customers. We switched to an Insider solution, and it was a smooth transition. We managed to scale online personalized experiences within a month. The team used pre-existing web and WhatsApp templates and sent tailored prize drop notifications. Our time-to-value has positively impacted.
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