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Best onsite personalization solution you can find
What do you like best about the product?
What I like about Insider is the fact that it allows us to provide an individualized onsite experience for our customers. With Insider's segmentation capabilities, we are able to target customers according to their interests. Then, using the rich templates, we create specific experiences for customer interest like playing around with the banners. I really love this because it allows our website to be a fun, interactive, and engaging platform for our customers.
What do you dislike about the product?
The only difficulty we had was around the fact that Insider offers a lot of products, features and use cases. So, it was definitely an adaptation but we quickly came through with our account managers' help.
What problems is the product solving and how is that benefiting you?
Before working with Insider, we understood that we could use our website more and wanted a partner who could make that happen. Ever since creating interest-based personalized onsite experiences for our customers, we have seen an uplift in conversion rate and customer retention.
We're also experiencing a reduced bounce rate since customers only see screens that make sense for them, they are more likely to pay attention.
We're also experiencing a reduced bounce rate since customers only see screens that make sense for them, they are more likely to pay attention.
2X Email open rates with Insider
What do you like best about the product?
Our favorite thing about Insider is that their results are long term. Their solutions are made so that they are not one time fixes, and the tools keep delivering results, even without the team’s constant help. We are very satisfied with the products we’ve used so far and we are certain that their long term success will be very prominent.
What do you dislike about the product?
There is nothing we dislike so far, however, we do wish that we had the opportunity to try out more of Insider’s awesome tools.
What problems is the product solving and how is that benefiting you?
We like to send out frequent emails to our customers about our new products and deals, and we have found that the emails never perform as well as we want them to. Usually the emails have really low open rates and even lower click-through rates. Insider’s AI-backed tools helped us craft attractive emails with highly personalized content with interactive elements like real-time timers, recommendations, etc, and as a result we were able to successfully engage our customers on this channel.
Now, our emails are more popular than ever, and they are one of our best communication tools. We also had the option to run multivariate AB testing and let their algorithm choose the winning campaign automatically based on results.
Now, our emails are more popular than ever, and they are one of our best communication tools. We also had the option to run multivariate AB testing and let their algorithm choose the winning campaign automatically based on results.
Insider's integration is super fast and we saw amazing results in less than 2 months!
What do you like best about the product?
The integration was seamless and the Account Management team played a crucial role in knitting it together to ensure that there were no hassles. It was extremely quick and we were able to get started pretty quickly. Our expectation was that it would take some for us to observe the results but it just took us 2 months to see substantial results. This exceeded our expectations! We have been using them to create personalized website experiences easily.
What do you dislike about the product?
We are a little worried that we might need a lot of support from Insider's Account Management team every time we start using a new product. We hope the integrations with the other products are equally seamless and fast.
What problems is the product solving and how is that benefiting you?
We wanted to use our website and mobile app traffic more effectively by showing them relevant campaigns. Using Insider, we managed to do that as we were able to show personalized campaigns that resonated with each user. This ensured that our users started returning back more frequently and this led to an increase in the Customer Lifetime Value (CLTV).
A comprehensive set of features for digital success
What do you like best about the product?
Smart recommendations do the trick for us. With our vast range of beauty products and the similarities between many, it can get confusing for most customers to choose and pick, and in that process, we also lose many of them. But this sort of recommendation provided by Insider along with a great comparison tool eliminates the customer's indecisiveness and has shown a substantial increase in sales.
What do you dislike about the product?
Nothing in particular as of now will be able to provide some constructive criticism as we use this product more and see if the results are consistent.
What problems is the product solving and how is that benefiting you?
We wanted to help our customers discover our products better using technology that understands what they are looking for. Insider has amazing technology which can be relied upon to help us deliver recommendations that our customers actually click on and purchase from.
Providing personel user experience with Insider is great
What do you like best about the product?
Providing personel user experience with Insider is great. You get quick answer to your questions. Insider emplooyes are helpful and outgoing.
What do you dislike about the product?
Setting a new campaign could be difficult sometimes. You need help from Insider most of the time. It would be great to be able to do this great.
What problems is the product solving and how is that benefiting you?
We can make instant changes that are not possible in our web shop infrastructure with the Insider. They can find quick and instant solutions.
Go-to tool for precise and relatable SMS messaging experiences for customers
What do you like best about the product?
We use Insider's SMS tool and cross channel journey orchestrator. We have been leveraging triggered messages which have helped us become proactive with our promotions. Being able to use SMS within our cross channel journeys have been a game changer for us as we are able to combine SMS with other channels. We also love Insider's sleek panel. It's so friendly to use.
What do you dislike about the product?
Insider definitely has higher pricing compared to other players but we've seen such good returns that every penny has been well spent.
What problems is the product solving and how is that benefiting you?
When contacting Insider, our main challenge was that we had a lot abandonment issues in cart and in search as well. Being able to SMS messages both in of themselves and in cross channel journeys, cart and browse recovery has decreased as we are able to take proactive action. Our customers respond well to timely and relatable messages.
Insider helped us with customer retention and lead generation
What do you like best about the product?
Insider has helped us create campaigns across all our dealers with just 1 click. We are able to replicate what we have done for one Store onto another one saving weeks of work. The abandonment campaign has helped us retain more customers and get more traction with our current monthly campaign on the website.
Their strategy is customer-oriented, Insider really cares about you as a partner, they don't even call us customers, but partners. I feel like they are part of my team, and I do really appreciate that because our marketing team is extremely small.
Their strategy is customer-oriented, Insider really cares about you as a partner, they don't even call us customers, but partners. I feel like they are part of my team, and I do really appreciate that because our marketing team is extremely small.
What do you dislike about the product?
Would be great if we can visualize our customers across stores. Group-level reporting, not Just store-level reporting.
What problems is the product solving and how is that benefiting you?
Lead generation, high bounce rates, new users retention, website personalization
We achieved a 275% uplift in conversion rate using Insider’s personalization products
What do you like best about the product?
It’s been one of the best decisions for us to use Insider as the platform is easy to navigate. They’ve helped us personalize experiences across the customer lifecycle seamlessly. Their products offer so much more than we initially expected.
Not just that, but the way team Insider collaborated with us and provided us with comprehensive training is genuinely commendable. Not just in helping us address any challenges that we faced, they also provided us with ample solutions to improve our campaigns and in turn improve our key marketing metrics.
Not just that, but the way team Insider collaborated with us and provided us with comprehensive training is genuinely commendable. Not just in helping us address any challenges that we faced, they also provided us with ample solutions to improve our campaigns and in turn improve our key marketing metrics.
What do you dislike about the product?
Initially, there were some minor discrepancies in settings, such as language settings due to which our campaigns got slightly delayed. But with the help of a highly responsive support team at Insider, we were able to troubleshoot those problems and understand how we can avoid them from happening again in the future.
What problems is the product solving and how is that benefiting you?
As we work in a regulated industry, we’re not able to run ad campaigns. This is why we wanted a solution that could help maximize conversions and AOV. That’s where Insider came into the picture and suggested we leverage their Smart Recommender tool and implement conversion triggers on our website, such as progress bars and coupon codes using their Web Push suite. By doing this, we witnessed a significant increase in the Average Order Value and a boost of 275% in the conversion rates (CVR).
In addition, we used their Email channel to send personalized and promotional emails to our customers which enabled us to influence the decision of our customers to make their first purchase on our website.
In addition, we used their Email channel to send personalized and promotional emails to our customers which enabled us to influence the decision of our customers to make their first purchase on our website.
Localized customer support, world-class product
What do you like best about the product?
Insider has helped us create captivating customer experiences across channels seamlessly with its great products and features. However, what we truly love are the people. Our introduction to their customer support team is the best thing that ever happened to us. They take our success very seriously and help us along the way whenever we need help. They also have e-commerce and deliverability experts who share their knowledge on campaigns that work. Their database of tried and tested campaigns has helped us follow best practices and learn from other top brands in the industry.
What do you dislike about the product?
There is a learning curve involved before you master the product and this requires a bit of patience and support from the experts. Hang in there and it only gets better from there.
What problems is the product solving and how is that benefiting you?
Insider helped us with fast onboarding, great support, and fast time to value. We were able to push out high performing cross-channel experiences with the help of their team.
Tailor-made VIP experience for our VIP customers
What do you like best about the product?
Insider helped us prioritize and create truly meaningful experiences for our loyal customers. Starting from automatically segmenting our VIPs and loyal customers with RFM and predictive segments, to creating interactive, actionable, gorgeous campaigns on email and web suite optimized for conversion, Insider has helped us create a truly VIP experience that our customers deserve.Best part was that all our campaigns were designed to be actioned with fewer clicks right within channels like email. We were able to create gorgeous emails and take into account customer feedback and user preference at different touchpoints to make the experience truly unique and special.
What do you dislike about the product?
Deliverability was a concern for us initially since we switched from a different email provider. After following Insider’s automated warm-up process, our deliverability scores are in a good shape.
What problems is the product solving and how is that benefiting you?
We realized that we needed to dive into retention strategies to influence our VIP customers into repeat purchases and increase revenue per user. Insider helped us achieve this by leveraging customer data, segmenting VIPs automatically, and helping us create high-performing and actionable emails with minimum coding efforts. We were able to bring web experiences to our emails easily with pre-defined AMP templates.
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