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Insider has been a good partner for enhancing our overall customer journey on the website.
What do you like best about the product?
Clarity of data/ Data Tracking
Good client servicing
Tools that make a difference to provide a better experience to our customers
Easy to use panel
Used- cases for better understanding and innovative recommendations from the team
Good client servicing
Tools that make a difference to provide a better experience to our customers
Easy to use panel
Used- cases for better understanding and innovative recommendations from the team
What do you dislike about the product?
Before launching any campaign the test link doesn't work 80% of the times.
There are some issues that require prompt resolutions however, we have to take follow ups multiple times.
There are some issues that require prompt resolutions however, we have to take follow ups multiple times.
What problems is the product solving and how is that benefiting you?
We are currently at exploring stage with Insider, so far we have been able to acheive better click rates, leading to better conversions with Insider. Plus we have been constantly improving our UI/ UX to drive a better customer experience while he is scrolling through our website.
Product page views uplifted by 195% with Web Personalization
What do you like best about the product?
Insider’s ready to use templates worked really well for us for improving the UX and enhancing interactions on the website. We were also able to easily track the performance of our website in real-time. They have the best customer success team that’s always ready to give their partners the best support, solutions, and experience. We have only used their Web Suite so far to improve onsite experiences for website visitors but would surely love to try out their other products in the near future.
What do you dislike about the product?
We have no dislikes. Love using Insider for personalizing experiences for our customers and we're glad our customers appreciate too as we're seeing better engagement.
What problems is the product solving and how is that benefiting you?
Using Insider, we were able to proactively create scripts to guide and engage our potential customers better on our website and we could do that only because their digital team supported us at every step. The best part was that there was no help needed from the IT team. With the implementations and changes that we made on our website considering their growth team’s suggestions, our product page views for various categories went up from 66% to 700%.
Another amazing improvement that happened after collaborating with Insider was 11.8% growth in CR. Despite we had traffic on our website, views on product pages were not so high but Insider’s digital team added a few top search keywords in the script to direct visitors to our product pages, resulting in 195% increase in page views.
Another amazing improvement that happened after collaborating with Insider was 11.8% growth in CR. Despite we had traffic on our website, views on product pages were not so high but Insider’s digital team added a few top search keywords in the script to direct visitors to our product pages, resulting in 195% increase in page views.
Streamlined process, seamless data migration, & 25% uplift in AOV
What do you like best about the product?
Insider has one of the most technically advanced marketing product suites that not only delivers results, it delivers them fast. This agility can be attributed to their team's integration and new client onboarding capabilities and that’s what truly impressed us. We were making good sales but the average cart value was small.
he growth management team at Insider advised us to use ‘Smart Recommender’ and ‘InStory’, we sure did and saw a 25% lift in AOV. But what amazed us the most was the seamless integration of the tools on our website and app. The team was super quick in doing the integration and migrating all the historical data as well. We didn’t lose track of customer history, as a result we were able to not only retain old customers but attract many new customers as well.
he growth management team at Insider advised us to use ‘Smart Recommender’ and ‘InStory’, we sure did and saw a 25% lift in AOV. But what amazed us the most was the seamless integration of the tools on our website and app. The team was super quick in doing the integration and migrating all the historical data as well. We didn’t lose track of customer history, as a result we were able to not only retain old customers but attract many new customers as well.
What do you dislike about the product?
The ‘Smart Recommender’ and ‘InStory’ have made product discovery very easy for our customers which resulted in higher cart values.
What problems is the product solving and how is that benefiting you?
We were getting good sales but the average cart value was small, this was because customers could not easily discover related products or too many options for a particular product type. In short, product discovery was a problem which had a direct impact on individual cart value. However, by integrating Insider’s ‘Smart Recommender’ and ‘InStory’ we could showcase products based on customer browsing and past buying behavior.
The integration and onboarding were quick and seamless and the results impressive. Not only did we see an uplift in sales, the average cart value was higher than before.
The integration and onboarding were quick and seamless and the results impressive. Not only did we see an uplift in sales, the average cart value was higher than before.
Insider - Ideal GMP that improved lead generation
What do you like best about the product?
Collecting users data and segmenting customers based on their details seemed to be a challenge. But after leveraging Insider’s CDP, we’ve been able to not just generate leads, but also collect relevant customer information from various sources including both online as well as offline.
Earlier, we could only reach out to a limited number of customers on a single platform, but after using Insider, we were able to not just collect data but with their Architect tool, we were able to seamlessly map our engagement strategy for different customer touchpoints and reach out to them with the right message at the right time on their most preferred communication channel.
We found Insider to be an amazing platform especially for businesses that are ready to invest in marketing but have no clear plan.
Earlier, we could only reach out to a limited number of customers on a single platform, but after using Insider, we were able to not just collect data but with their Architect tool, we were able to seamlessly map our engagement strategy for different customer touchpoints and reach out to them with the right message at the right time on their most preferred communication channel.
We found Insider to be an amazing platform especially for businesses that are ready to invest in marketing but have no clear plan.
What do you dislike about the product?
We’re highly impressed with the capabilities of Insider’s products. There’s absolutely nothing that we dislike about the platform. Truly an excellent platform!
What problems is the product solving and how is that benefiting you?
1. Worked closely with Insider’s support and growth team to improve our lead generation process.
2. Optimized customer journeys for every single user to drive conversions.
3. SInce our data collection process improved after we partnered with Insider, we could see significant improvement in the performance of marketing campaigns.
2. Optimized customer journeys for every single user to drive conversions.
3. SInce our data collection process improved after we partnered with Insider, we could see significant improvement in the performance of marketing campaigns.
Really happy with Insider’s in-built templates and their team’s exemplary support
What do you like best about the product?
1. Ready-to-use templates and there are so many for us to choose from in each product
2. Excellent support from Insider’s Customer Success and Account Management teams
3. Results of our marketing campaigns are easily trackable on Insider’s performance dashboards and are pretty detailed
2. Excellent support from Insider’s Customer Success and Account Management teams
3. Results of our marketing campaigns are easily trackable on Insider’s performance dashboards and are pretty detailed
What do you dislike about the product?
It’s been a great experience working with Insider so far, and we haven’t found anything that we dislike so far. Hopefully, it remains the same.
What problems is the product solving and how is that benefiting you?
We were previously unable to create any personalized campaigns to enhance the user experience and get better interactions and engagement on the website. Our website has seen more traffic, lesser drop-offs, and higher conversions since we started using Insider’s Web Personalization.
We also wanted a local support team that could consult us on strategy, technology, and operational usage to improve the efficiency of our campaigns to generate better results.
We also wanted a local support team that could consult us on strategy, technology, and operational usage to improve the efficiency of our campaigns to generate better results.
I have used Insider for more than 2 years in different company I can say insider is the best on CRM
What do you like best about the product?
- easy to use the insider platform and no need to daily help from them.
- all customer experience and customer retention u can easily use in insider
- do your unlimited A/B test on your website to know the best practices on it
- all customer experience and customer retention u can easily use in insider
- do your unlimited A/B test on your website to know the best practices on it
What do you dislike about the product?
- some lilmition on the on-app expriment speicaly for native apps.
- CSM team should inform the customer about what is new on the platform in monthly meetings, or weekly
- CSM team should inform the customer about what is new on the platform in monthly meetings, or weekly
What problems is the product solving and how is that benefiting you?
some times we face some difficulty to implement new things in our website with our IT team but Insider helps us to do it with their platform. so we can use insider not only for CRM purposes but also for some CMS devolvement.
A game changer: we work with greater efficiency and build closer relationships with customers
What do you like best about the product?
Insider gives us the power to accelerate changes on the site, and the freedom to experiment without reliance on our dev/IT teams. This saves us huge amounts of time, making our team more productive and giving us more scope to advance and evolve.
Insider’s cross-channel customer journey builder Architect allows us to have more touch points with our customers, providing more information, and more of what makes Picniq Picniq. We’re able to create closer connections and trigger more relevant, personalised interactions that are more meaningful, and less transactional.
Having face to face meetings with the customer success team has been so useful. The team is so helpful and dedicating to ensuring that we get the most out of the platform.
Insider’s cross-channel customer journey builder Architect allows us to have more touch points with our customers, providing more information, and more of what makes Picniq Picniq. We’re able to create closer connections and trigger more relevant, personalised interactions that are more meaningful, and less transactional.
Having face to face meetings with the customer success team has been so useful. The team is so helpful and dedicating to ensuring that we get the most out of the platform.
What do you dislike about the product?
Getting our head around what is possible and being fully educated on the platform took a while. We would have liked the onboarding process to be faster, starting with small bite size chunks. The support team are very responsive but often there’s quite a lot of back and forth to find the right solution.
When taking on a product like Insider, I would definitely recommend doing your research beforehand to really understand what it is you’re trying to achieve. Some of the concepts can be tricky to grasp from day one and there are so many possibilities that it’s easy to get distracted. So make sure you have a firm grasp on your north star statements, drive towards those goals, and work with the Insider team to achieve them.
When taking on a product like Insider, I would definitely recommend doing your research beforehand to really understand what it is you’re trying to achieve. Some of the concepts can be tricky to grasp from day one and there are so many possibilities that it’s easy to get distracted. So make sure you have a firm grasp on your north star statements, drive towards those goals, and work with the Insider team to achieve them.
What problems is the product solving and how is that benefiting you?
We were looking for a platform to help us know and understand our customers better. The way the platform combines a CDP, aggregating our data, and an activation layer rich with personalisation was really attractive to us.
WhatsApp has been a game changer for us. Our customers are busy families and this 1:1 channel allows us to build a close consultative relationship with our customer base. In just six months we now conduct 80% of our customer service correspondence via WhatsApp and we’re really excited to be launching more and more marketing messages via this channel to drive further conversions and revenue
WhatsApp has been a game changer for us. Our customers are busy families and this 1:1 channel allows us to build a close consultative relationship with our customer base. In just six months we now conduct 80% of our customer service correspondence via WhatsApp and we’re really excited to be launching more and more marketing messages via this channel to drive further conversions and revenue
Speedy results like a Formula1 achieved race with Insider
What do you like best about the product?
Surprised at the review title, try Insider to experience it yourself. We have worked with a few other vendors before we finally partnered with Insider for marketing and promotions. The past experiences were quite a nightmare, but with Insider we were blown away by the results we achieved in such a short span of time.
Let me give some context, we were having very lean sales, high cart abandonment, and mobile app dropout rates. Our earlier vendor made big promises but was unable to deliver much. We onboarded Insider and started with many tools at one go – Architect, Web Push, Mobile App, InStory, and Smart Recommender. The Insider team integrated and set-up the entire campaign in one week and within 15 days of setting up the campaign we could see positive results.
Let me give some context, we were having very lean sales, high cart abandonment, and mobile app dropout rates. Our earlier vendor made big promises but was unable to deliver much. We onboarded Insider and started with many tools at one go – Architect, Web Push, Mobile App, InStory, and Smart Recommender. The Insider team integrated and set-up the entire campaign in one week and within 15 days of setting up the campaign we could see positive results.
What do you dislike about the product?
There is nothing to dislike about a team with star -power like a Formula1 race team.
What problems is the product solving and how is that benefiting you?
We were disappointed with the services provided by our old vendors, sales were at an all-time low, customer engagement rates were poor, and we hardly saw any conversions. Insider’s suite of products Architect, Web Push, Mobile App, InStory, and Smart Recommender along with a super-fast integration and campaign set up by their team turned things around in a matter of a few days. Our customer engagement is at an all-time high in the last one year, sales are good, our business is flourishing.
Amazing Growth Management Platform to Boost ROI
What do you like best about the product?
Insider offers features that have helped our business grow tremendously. Their suite of products such as Architect, Web Personalization, etc. has also been extremely beneficial in helping us elevate the web and app experience and improve the bottom line of our business.
Our customer retention and conversion rates increased. Over a period of time, we saw a 5.3X ROI in no time, which was a huge success for us.
To sum up, we’re delighted with the level of support and the results we have achieved using Insider’s platform.
Our customer retention and conversion rates increased. Over a period of time, we saw a 5.3X ROI in no time, which was a huge success for us.
To sum up, we’re delighted with the level of support and the results we have achieved using Insider’s platform.
What do you dislike about the product?
Although we are quite satisfied with the platform’s features and capabilities, there have been instances where resolving minor issues took longer than expected. But eventually, the team made considerable progress in reducing this delay and became more prompt and efficient in providing solutions. We at Mihyar, are overall satisfied with the platform’s performance and the support offered by Insider’s team.
What problems is the product solving and how is that benefiting you?
Before we started using Insider, we had a major issue: we couldn’t create personalized experiences for our website visitors and mobile app users. It was frustrating, to say the least. But thanks to Insider’s tools like web personalization, Web Push, and AI-backed customer journey builder (Architect). Leveraging these tools, we were able to trigger user journeys based on unique user behavior on our website as well as app, and target customers with relevant messages across different communication channels.
The result: We were able to deliver seamless and individualized experiences to our web visitors and app users, and the engagement rates on our website and mobile app grew exponentially.
Another issue, we noticed that the number of app users was dropping significantly, which was a matter of concern for us. But thankfully, Insider's Growth Consultants suggested using their Mobile App channel, which offers features such as push notifications, in-app messages, and personalized product recommendations.
The result: We were able to deliver seamless and individualized experiences to our web visitors and app users, and the engagement rates on our website and mobile app grew exponentially.
Another issue, we noticed that the number of app users was dropping significantly, which was a matter of concern for us. But thankfully, Insider's Growth Consultants suggested using their Mobile App channel, which offers features such as push notifications, in-app messages, and personalized product recommendations.
Fantastic platform to improve UX across Website and Mobile App
What do you like best about the product?
I like the level of support that the Insider team gives to its partners. The team walks you throughout the process, from ideation to integration to implementation of tools. Before we started working with Insider, we were not able to deliver great UX to our web and app users.
With the Insider team’s suggestion, we decided to revamp our website and add certain solutions like countdown timer, coupons etc. As we run numerous special discount and limited time offers like ‘bulk buy’ and ‘frequently bought together products’ on a regular basis, we implemented a countdown timer on our website which helped us create FOMO amongst our customers and nudged them to purchase our products before the offer ends.
Also, we wanted to optimize category navigation on the homepage. Their growth consultants recommended the use of Hamburger Menu - it’s a kind of secondary menu overlay which helped us grab the attention of our users and made it easy for them to redirect to relevant pages. Within the first month, we saw that our conversion rate on the website increased by 2.5% and on the app, it grew by 3.2%.
With the Insider team’s suggestion, we decided to revamp our website and add certain solutions like countdown timer, coupons etc. As we run numerous special discount and limited time offers like ‘bulk buy’ and ‘frequently bought together products’ on a regular basis, we implemented a countdown timer on our website which helped us create FOMO amongst our customers and nudged them to purchase our products before the offer ends.
Also, we wanted to optimize category navigation on the homepage. Their growth consultants recommended the use of Hamburger Menu - it’s a kind of secondary menu overlay which helped us grab the attention of our users and made it easy for them to redirect to relevant pages. Within the first month, we saw that our conversion rate on the website increased by 2.5% and on the app, it grew by 3.2%.
What do you dislike about the product?
The price is somewhat higher though after seeing the results, I can definitely say that it’s worth the investment.
What problems is the product solving and how is that benefiting you?
Since there are a number of products listed on our website and app, Insider has helped me place products under relevant categories. By implementing Insider’s tool, I have seen significant growth in conversion rates and above all, my customers are finding it quite easy to find the products that they are actually looking for. All the implementations made user experience smooth and seamless on websites as well as the mobile app.
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