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40% uplift in sales with Insider’s messaging products
What do you like best about the product?
In the last quarter, we introduced an entire new product line but instead of better sales we saw a sudden drop in sales. We had been using Insider’s Email, SMS, and WhatsApp for quite some time and had seen impressive results. But this sudden decline was kind of surprising. The growth team at Insider suggested we use their CDP – a data collection platform and Architect to resolve the issue. Harnessing the capabilities of CDP we were able to collect data for every user from both mobile app and web at a single place and identify the problem. Architect on the other hand helped us collect data at every customer touchpoint. Equipped with this goldmine of data we were able to design a user experience which made product discovery easy, send notifications on Email, SMS, WhatsApp with links embedded which directly took customers to the right product page thus enabling them to complete the purchase. Soon our sales improved and we saw an uplift of 40% in our overall sales.
What do you dislike about the product?
The ability to embed easily clickable links in all our messaging is truly the highlight and helped turn around things. Insider is truly a pioneer in bring smart and innovative marketing automation solutions.
What problems is the product solving and how is that benefiting you?
After we launched our new product line on our web and app store, customers did not quite enjoy the new look, feel, and website navigation experience. As a result our sales were at an all time low. CDP and Architect helped pin point the exact juncture where customers were facing issues which helped us re-strategize are promotional campaigns and send the right messaging using Insider’s highly responsive WhatsApp, SMS, and Email notifications. Our dwindling sales soon saw an upswing and we registered 40% more sales.
Korzyści i wyzwania związane z używaniem Insidera
What do you like best about the product?
1. Possibilities of collecting all data about user interaction with the service and their segmentation.
2. Personalizing shopping experiences on the service's pages.
3. Advanced scenarios for automated shopping paths.
4. Advanced product recommendations.
2. Personalizing shopping experiences on the service's pages.
3. Advanced scenarios for automated shopping paths.
4. Advanced product recommendations.
What do you dislike about the product?
1. Complicated operation often requiring developer involvement.
2. Lack of a transparent reporting system.
3. Limitations in recommendation system settings.
2. Lack of a transparent reporting system.
3. Limitations in recommendation system settings.
What problems is the product solving and how is that benefiting you?
Insider allows us to personalize the shopping experiences of our store's users, which increases engagement and time spent on the site. The system allows automating the most important marketing scenarios, which increases conversion and purchase frequency. The recommendation system increases the number of products per cart and the average cart value.
Best customer success team and a great marketing platformplatform
What do you like best about the product?
Team that supports Your company to squizze conversions level to max with new features. With such dynamicaly growing product we would never use 50% of what we have implemented. Also product is growing rapidly with new communication channels - so You can drop small solutions and have all in one
What do you dislike about the product?
This product needs engaged team on both sides. With each month using insider we are sure that we need to find a right person on our team to make most out of this cooperation
What problems is the product solving and how is that benefiting you?
Marketing Automation
ab testing
Site personalization
Push messages bulka and automated
Bulk and automated mailings
ab testing
Site personalization
Push messages bulka and automated
Bulk and automated mailings
Higher click-through rates on Email and Web Push with Insider
What do you like best about the product?
We've been using Insider's tools like Email, Web Push, Web Suite, and Architect for a while now, and they've completely changed how we do our marketing. Their email editor is really easy to use. We were unsure about it at first, but it's helped us create fun and interesting emails for our customers. The results have been so good, with lots of people opening the emails and getting involved, that we know we made the right choice.
And it would be cruel not to mention the Web Push tool, after all its segmentation capabilities made it easy for us to send the right messages to the right people. It's been a big help in making our advertising more effective.
And it would be cruel not to mention the Web Push tool, after all its segmentation capabilities made it easy for us to send the right messages to the right people. It's been a big help in making our advertising more effective.
What do you dislike about the product?
Our business has special needs, so we sometimes need special solutions. This requires effort from both our side and the Insider's side. But Insider's support team is always there to help us, and they work with us to meet our specific needs and goals.
What problems is the product solving and how is that benefiting you?
Getting high user engagement was our biggest problem. Before using Insider, we were running many campaigns, but people weren't really paying attention to them. With Insider's tool for targeting specific groups, our email messages started to feel more personal and relevant to our customers, and that got more people interested and buying our products.
By using other tools like Web Push and Architect, we've been able to remind customers about things like price drops or items being back in stock. This has helped us sell more.
Our sales and money saved have increased since we started these campaigns. Reminders about abandoned shopping carts and viewed products have been some of our best-performing strategies.
We even started a special program for our best customers, and we've found that they really like getting messages about loyalty rewards. All of this has helped our business do much better. All thanks to the Insider.
By using other tools like Web Push and Architect, we've been able to remind customers about things like price drops or items being back in stock. This has helped us sell more.
Our sales and money saved have increased since we started these campaigns. Reminders about abandoned shopping carts and viewed products have been some of our best-performing strategies.
We even started a special program for our best customers, and we've found that they really like getting messages about loyalty rewards. All of this has helped our business do much better. All thanks to the Insider.
Good experience yet still needs improvement
What do you like best about the product?
good marketing tool with interesting features
What do you dislike about the product?
1. Poor market competency
2. Many unfunctional features
3. Unqualified customer success manager (Riva account manager)
4. Weakness in tracking newly added features.
2. Many unfunctional features
3. Unqualified customer success manager (Riva account manager)
4. Weakness in tracking newly added features.
What problems is the product solving and how is that benefiting you?
Reaching customers
Insider's suite of mobile apps helped personalize communication
What do you like best about the product?
Insider's suite of mobile apps helped customize targeted submissions for our customers. This allowed us to have a more accurate contact and a much higher conversion on the app device. In addition to communication, Insider has products for the app that help us gamify the customer journey, bringing a better experience.
What do you dislike about the product?
I haven't had any major issues so far, but we still haven't used much of the functionality that Insider has to offer. I think the worst experience so far was the data integration part.
What problems is the product solving and how is that benefiting you?
Low app engagement was our primary business challenge. Although we tried various tools in the past, they failed to deliver the desired outcomes. However, the comprehensive solution provided by Insider's mobile app tool met our requirements. Using behavior targeting and predictive segmentation, we enhanced our page experience for the users.
Insider MM review
What do you like best about the product?
It allows a wide arroy of funcionalities which would be both time-consuming and expensive to implement on the Website
What do you dislike about the product?
Stability and reaction time for urgent cases
What problems is the product solving and how is that benefiting you?
It allows us to customize the hjourney of our customers. Also, the most major funcion of Insider is to A/B test solutions on our website in order to choose which one should be implemented
Insider’s Email tool doubled our click-through rates
What do you like best about the product?
Our email campaigns were failing, and we couldn't get the reaction we wanted from our customers. Even initiating the campaign was itself a challenge for us. We got in touch with the Insider's team, and they suggested we try their Email tool. It's been a lifesaver! With Insider's modular email editor, setting up a campaign is easy.We can use pre-made templates and save different parts to reuse in other emails, saving us a lot of time and effort. And that's not all. We also started using their Web Suite, Web Push, and Architect tools, and they've taken our customer experience to a whole new level.
What do you dislike about the product?
Insider is among the companies genuinely caring for their customers, and we found all their tools to be quite useful for our business.
What problems is the product solving and how is that benefiting you?
Insider is solving our issue of delivering personalized experiences to our users on different channels. After implementing the Web Suite delivering 1:1 experiences tailored to individual users has become extremely simple. Architect allows us to guide customers based on their actions and predicted behaviour, making our campaign strategies more powerful.And the cherry on top is that using Web Suite’s segmentation capabilities, we can target the right audience with campaigns, including alerts for price changes or restocked items. This has increased the revenue gained per customer, and our messages are getting to inboxes more effectively.
Increased AOV with Insider’s Web Push
What do you like best about the product?
You only have 3 to 5 seconds to catch someone's interest when they visit your website. If they leave, getting them back is really tough. But with Insider's Web Push tool, we found a way to do it. It's excellent at bringing people back to our site so they can buy things. We also used the Web Suite tool from Insider. Its personalized banners and product recommendations have made people stay longer on our site instead of leaving quickly.This has, in turn, increased our average order value and boosted our revenue.
What do you dislike about the product?
Insider’s team has always been open to feedback and customized their tools to fit our unique business needs making our business goals easy to achieve.
What problems is the product solving and how is that benefiting you?
Our company struggled with keeping visitors on our website, affecting our revenue generation. Insider's tools helped us fix this by improving the experience for our users and bringing them back to our site. Their innovative, AI-driven system lets us focus on the right customers with our various campaigns. These campaigns caught the attention of our target audience, leading to more engagement.
With the addition of features like banner overlays, fun templates, and on-site messages, we've made our site more appealing. This has led to fewer people leaving the site, reduced customer acquisition costs, and increased our sales and overall profits.
With the addition of features like banner overlays, fun templates, and on-site messages, we've made our site more appealing. This has led to fewer people leaving the site, reduced customer acquisition costs, and increased our sales and overall profits.
It's Great
What do you like best about the product?
Insider is one platform to use in communication for our clients/customers.
What do you dislike about the product?
In our case is the limit of emails that we can send each month.
What problems is the product solving and how is that benefiting you?
in creating a personalized journey for our clients based on their purchased behavior, actions, and their interactions in our app/web.
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