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Insider increased our conversion rates by 17%, maximized ROI by 5x
What do you like best about the product?
What we liked the most about Insider is that the Growth Management Platform offers excellent solutions for businesses of all sizes and industries. Another factor that sets Insider apart from its competitors is their highly supportive and experienced customer support team, which is always available to assist their partners in navigating even the most challenging business issues.
We're glad that with this platform, we were able to not only provide our customers with a delightful experience but also generate 5X more ROI, drive more conversions, and improve overall business profitability.
We're glad that with this platform, we were able to not only provide our customers with a delightful experience but also generate 5X more ROI, drive more conversions, and improve overall business profitability.
What do you dislike about the product?
So far, we have used Insider’s Mobile App, Eureka, Web Suite, and InStory tools and have seen
tremendous growth in our business’ bottom line. We’d love to leverage their other tools in the near future.
tremendous growth in our business’ bottom line. We’d love to leverage their other tools in the near future.
What problems is the product solving and how is that benefiting you?
As an online beauty and hygiene brand, our goal was to effectively promote our new product launches to our valued customers. To achieve this, we needed a solution that could captivate our target audience's attention, enhance product visibility, and present our products in engaging and interactive formats. The Growth Consultants at Insider provided a brilliant suggestion: implementing their InStory tool to transform our product presentations into captivating social media-like stories on our
They also advised us to incorporate gamified templates into both our website and mobile applications. As suggested, we introduced 'Spin the Wheel' on both platforms, providing our website visitors and app users an opportunity to win exciting discount coupons. The results were remarkable - our engagement rates surged, and conversion rates saw a 10% increase. All thanks to Insider’s InStory campaigns and gamification strategy.
We also leveraged their Eureka feature to personalize the search experience for our website visitors and mobile app users, helping them to discover their most desired products more swiftly. This strategic implementation propelled our conversion rates, achieving an impressive 17% boost and maximizing our overall business’ ROI.
They also advised us to incorporate gamified templates into both our website and mobile applications. As suggested, we introduced 'Spin the Wheel' on both platforms, providing our website visitors and app users an opportunity to win exciting discount coupons. The results were remarkable - our engagement rates surged, and conversion rates saw a 10% increase. All thanks to Insider’s InStory campaigns and gamification strategy.
We also leveraged their Eureka feature to personalize the search experience for our website visitors and mobile app users, helping them to discover their most desired products more swiftly. This strategic implementation propelled our conversion rates, achieving an impressive 17% boost and maximizing our overall business’ ROI.
25% Reduction in bounce rates using Insider
What do you like best about the product?
Insider's interest-based personalized onsite experiences boosted our business's ROI. We used their Web Suite, Mobile App, and Eureka tools. The integration was seamless, and we didn't experience any problems using the tools. The gamified templates helped to optimize our CAC effectively. The 'Instory' element library is the best. This feature allowed us the flexibility to incorporate the elements we wanted and customize the experience in a short period. Overall, using all these tools was a great experience for our retail brand team.
What do you dislike about the product?
InStory helped us run truly beautiful and highly engaging campaigns and the results are for everyone to see.
What problems is the product solving and how is that benefiting you?
Insider takes a comprehensive approach to achieving a goal. From enhancing our website's UX to improving customer experience, they perfected every aspect. The Eureka tools were the most effective. By analyzing various customer data points, such as browsing history, purchase history, and search history, they created a profile for each customer, identifying their unique preferences. Using these profiles, we could recommend products most likely to interest the customer.
Additionally, the Web Suite's responsive banners allowed us to use a single template for both mobile and web personalization, making it easier to launch multi-channel campaigns. All these efforts reduced our website bounce rates and increased our revenue.
Additionally, the Web Suite's responsive banners allowed us to use a single template for both mobile and web personalization, making it easier to launch multi-channel campaigns. All these efforts reduced our website bounce rates and increased our revenue.
Generated 15% higher sales, boosted AOV using Insider - Elektrix
What do you like best about the product?
Choosing Insider as our Growth Management Platform was one of the best decisions we made. Utilizing their Web Suite channel, we not only improved the user experience and made it more personalized and delightful for our website visitors, but it also helped boost our engagement and conversion rates.
Additionally, we leveraged InStory, their immersive storytelling tool, on our website. This tool quickly captured users' attention through engaging and catchy social media-like stories related to our best-selling products, offers, and discounts.
To deliver highly personalized experiences to all our website visitors, we implemented the Insider team's suggestion of their Smart Recommendation engine, which helped us display the most reviewed and best-selling products to our users, encouraging them to make a purchase. In addition to these changes, we also utilized their Email channel to send out promotional emails to our existing customer database.
These implementations have been game-changers for our home appliances business, as our sales have increased by 15%, and the average order value (AOV) has seen a massive increase.
Additionally, we leveraged InStory, their immersive storytelling tool, on our website. This tool quickly captured users' attention through engaging and catchy social media-like stories related to our best-selling products, offers, and discounts.
To deliver highly personalized experiences to all our website visitors, we implemented the Insider team's suggestion of their Smart Recommendation engine, which helped us display the most reviewed and best-selling products to our users, encouraging them to make a purchase. In addition to these changes, we also utilized their Email channel to send out promotional emails to our existing customer database.
These implementations have been game-changers for our home appliances business, as our sales have increased by 15%, and the average order value (AOV) has seen a massive increase.
What do you dislike about the product?
We didn’t face any challenge working with the Insider team. While it took us a while to get a hang of each of their tools and identify what KPIs to track, with the support of their growth and customer success team, the process was smooth. Would surely recommend Insider to other businesses!
What problems is the product solving and how is that benefiting you?
1. Insider's Web Suite improved the user experience for our website visitors, making it more personalized.
2. With the Smart Recommendation engine, we highlighted trending, recently viewed, best-selling, and frequently bought together products, leading to an increased Average Order Value (AOV)
3. The email channel allowed us to keep both existing and churned users updated about real-time offers, discounts, products back in stock, and more, ultimately bringing them back to our website and resulting in increased sales.
2. With the Smart Recommendation engine, we highlighted trending, recently viewed, best-selling, and frequently bought together products, leading to an increased Average Order Value (AOV)
3. The email channel allowed us to keep both existing and churned users updated about real-time offers, discounts, products back in stock, and more, ultimately bringing them back to our website and resulting in increased sales.
27% rise in sales using InStory recommendations from Insider
What do you like best about the product?
We all love social media – don’t we? Well our customers certainly do. Personalizing campaigns is one thing but the way one presents can transform the outcome. Despite running great offers we noticed that our customers were not exactly buying those products even when eyeing on them for the longest time. Insider’s team came onboard and highlighted the fact that customers were probably not aware of these exciting offers.
We were already using their web suite to optimize the user web experience and Recommender to suggest products they might like and it was showing good results. But they suggested we use InStory – an immersive tool that enables us to run stories like Instagram on user profiles specific to their interest and amplify the current running offers, discount deals, and more. We did and saw a 27% uplift in sales on products that were on offer. Though we like all the tools currently in use, InStory is the clear winner for us.
We were already using their web suite to optimize the user web experience and Recommender to suggest products they might like and it was showing good results. But they suggested we use InStory – an immersive tool that enables us to run stories like Instagram on user profiles specific to their interest and amplify the current running offers, discount deals, and more. We did and saw a 27% uplift in sales on products that were on offer. Though we like all the tools currently in use, InStory is the clear winner for us.
What do you dislike about the product?
The ability to simulate marketing campaigns similar to social media platforms with such ease is just mind blowing. Thank you Insider!
What problems is the product solving and how is that benefiting you?
The user engagement and conversions on discounted products was low. Insiders suite of marketing tools the web suite, Recommendation, and InStory changed the game for us. The best part was the ease with which we could implement these on our app store and web store with no tech support needed whatsoever. The results were fast and we saw our user engagement and conversions increase by leap and bounds.
Aralco-İnsider
What do you like best about the product?
Excellent support team and robust product suite are the two areas where no one can beat Insider. Working with their tools, including Web Suite, WhatsApp, Email, SMS, and Architect, helped us deliver a seamless experience
We were most impressed by the Architect. The cross-channel journey orchestration engaged our customers in their preferred channels. We were also able to seamlessly map our engagement plan for multiple customer touch points. This ease of marketing automation helped us to increase our online sales, boost conversion rates, and double our ROI.
We were most impressed by the Architect. The cross-channel journey orchestration engaged our customers in their preferred channels. We were also able to seamlessly map our engagement plan for multiple customer touch points. This ease of marketing automation helped us to increase our online sales, boost conversion rates, and double our ROI.
What do you dislike about the product?
Insider delivered the best in class customer support in the industry hands down - so no major complaints.
What problems is the product solving and how is that benefiting you?
Working with Insider was a great experience. We use their Web Suite, WhatsApp, Email, SMS, and Architect tools which enabled us to reach out to a large audience in a short span of time. This lets us market our supplemental products and deliver highly personalized experiences to our customers. Now, we can easily plan how to engage customers across different touchpoints.
Once set up, there’s no room for any extra work. Implementing Insider’s solution helped us to achieve high engagement rates and conversion rates. We are very happy that we chose Insider.
Once set up, there’s no room for any extra work. Implementing Insider’s solution helped us to achieve high engagement rates and conversion rates. We are very happy that we chose Insider.
A complete solution for messaging
What do you like best about the product?
Insider has truly elevated our marketing efforts with its robust features. The ease of creating personalized omni-channel customer journeys from a single platform stands out. The platform's effectiveness in tackling cart abandonment through various channels, including email, SMS, and web push, has significantly boosted our conversion rates.
What do you dislike about the product?
While the overall experience with Insider has been great, the onboarding process was slightly lengthier than anticipated and the instructional content could be more accessible. However, once onboarded, the platform's performance has been excellent, making the initial onboarding time a minor concern.
What problems is the product solving and how is that benefiting you?
The comprehensive analytics tools provided by Insider have empowered us to make informed, data-backed decisions in real-time.
Managing various tools was cumbersome before adopting Insider. Its omni-channel approach has been instrumental in retaining users and driving higher conversions. The platform's centralized tools have streamlined our processes and enhanced user experiences. Activating journeys across channels from a single platform has saved us significant time, allowing for more efficient and cohesive marketing campaigns.
Managing various tools was cumbersome before adopting Insider. Its omni-channel approach has been instrumental in retaining users and driving higher conversions. The platform's centralized tools have streamlined our processes and enhanced user experiences. Activating journeys across channels from a single platform has saved us significant time, allowing for more efficient and cohesive marketing campaigns.
Insider’s product recommendation engine scaled our ROI to 3.7X
What do you like best about the product?
Insider’s Smart Recommender offered a wide variety of recommendation algorithms that optimized product suggestions for our users. This ensured that the right products were displayed to the appropriate audience, significantly boosting our conversions and sales.
Additionally, by integrating its capabilities with the Email and Web Suite, we doubled the effectiveness of our marketing campaigns. With the double opt-in, we verified user authenticity, ensuring if they genuinely wanted to receive communications. This prevented us from spamming our users with unwanted content.
Additionally, by integrating its capabilities with the Email and Web Suite, we doubled the effectiveness of our marketing campaigns. With the double opt-in, we verified user authenticity, ensuring if they genuinely wanted to receive communications. This prevented us from spamming our users with unwanted content.
What do you dislike about the product?
Insider support team is very responsive and highly knowledgeable. We have a wide range of products and services and the Insider's team assisted us at every step.
What problems is the product solving and how is that benefiting you?
Our campaign ROI was not as we had expected. Insider helped us orchestrate a data-driven buying experience for our users by predicting buyer behavior and placing relevant complementary recommendations across different touchpoints. These recommendations were also auto-optimized, leading to improved conversion rates.
The Smart Recommendation, combined with predictive segmentation, was extremely effective and helped us hyper-target our users. Behavioral targeting allowed us to better understand customer behavior and make decisions accordingly.
The Web Suite’s Cookieless Personalization was also a significant advantage.
The Smart Recommendation, combined with predictive segmentation, was extremely effective and helped us hyper-target our users. Behavioral targeting allowed us to better understand customer behavior and make decisions accordingly.
The Web Suite’s Cookieless Personalization was also a significant advantage.
The Smart Recommendation, combined with predictive segmentation, was extremely effective and helped us hyper-target our users. Behavioral targeting allowed us to better understand customer behavior and make decisions accordingly.
The Web Suite’s Cookieless Personalization was also a significant advantage.
The Smart Recommendation, combined with predictive segmentation, was extremely effective and helped us hyper-target our users. Behavioral targeting allowed us to better understand customer behavior and make decisions accordingly.
The Web Suite’s Cookieless Personalization was also a significant advantage.
OI increased by 432 times - thanks to Insider!
What do you like best about the product?
The platform comes with great capabilities to track users’ interactions on the website in real time such as understanding their intent to make a purchase or leave the website. With this evaluation, it created personalized experiences for our churning users and converted them into buyers. This way, our lead collection was improved and we were able to acquire new potential customers, resulting in higher conversions. With the suggestion from Insider’s growth team, we implemented gamification elements on our website that improved engagement.
What do you dislike about the product?
Nothing to dislike! Insider’s dedicated team of Customer Service Managers stayed in touch with us on a regular basis for assistance.
What problems is the product solving and how is that benefiting you?
The suggestion to add gamification on the website improved our onsite engagement rate.
The implementation of the purchase progress bar on the home page improved the AOV and helped us drive 432x ROI. CR uplifted by 13.2%.
The implementation of the purchase progress bar on the home page improved the AOV and helped us drive 432x ROI. CR uplifted by 13.2%.
6.5X Customer acquisition with Insider
What do you like best about the product?
The Architect – a journey orchestration tool by Insider is a clear winner for us. It helps track the customer journey across all touch points and send them alerts in real-time across all channels (email, web push, app push, WhatsApp). This dynamic feature coupled with Web suite and Mobile App helped create hyper-personalized, beautiful, and consistent campaigns across our web store and app store. That’s not all, personalizing the campaigns and communication simulated a sense of human connect and attention which customers often crave for in the realm of the digital world. As a result, our customer acquisition was up 25x this quarter.
What do you dislike about the product?
The automated campaigns are perfectly timed and dynamic making every customer interaction truly count.
What problems is the product solving and how is that benefiting you?
Getting customers back and acquiring new ones was a challenge would be an understatement. Insider’s AI-driven tools the web suite, mobile, and architect helped automate campaigns and connect with the customers with right messaging at the right time. The outcome a 25x uplift in new customer acquisition rate and retaining old ones as well.
Insider - one platform for cross-channel personalized marketing - so perfect for us!
What do you like best about the product?
- Easy to create personalized inter-connected omni-channel customer journeys easily from a single platform
- We’ve been able to efficiently tackle cart abandonment with messages across multiple channels - got higher conversions
- Engaged customers via emails, SMS, and web push channels to bring them back to our website and app to get more conversions
- We’ve been able to efficiently tackle cart abandonment with messages across multiple channels - got higher conversions
- Engaged customers via emails, SMS, and web push channels to bring them back to our website and app to get more conversions
What do you dislike about the product?
Onboarding took a little longer than we anticipated, but once we were onboarded, we’ve had a great experience overall using the platform.
What problems is the product solving and how is that benefiting you?
Our main challenge was to retain existing users and get them to purchase more and drive higher conversions.
We’ve used Insider for 3 months plus to improve their CX on the website and mobile app. We’re activating journeys across multiple channels all from a single platform and that’s really helpful in saving a lot of time for us.
We’ve also been able to arrest possible churn and boost loyalty by creating these better user experiences.
We’ve used Insider for 3 months plus to improve their CX on the website and mobile app. We’re activating journeys across multiple channels all from a single platform and that’s really helpful in saving a lot of time for us.
We’ve also been able to arrest possible churn and boost loyalty by creating these better user experiences.
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