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Seamless Multi-Channel Campaigns with Powerful Personalization
What do you like best about the product?
Managing campaigns and customer interactions across web, app, email, SMS, and WhatsApp means every customer touchpoint is just one click apart, and all are centrally coordinated.
The Smart Recommender adapts content and product suggestions on every digital channel—website, mobile app, and even email—driving higher engagement and conversion rates with real-time personalization.
Email Suite’s design, segmentation, and analytics features are robust—subject lines and layout options, A/B testing, and granular reporting make it easy to optimize and automate communication.
Push notifications via the app, along with SMS and WhatsApp integration, ensure time-sensitive messages reach every customer instantly, even when they’re offline from the main site.
Web Suite and App Suite features (such as behavioral triggers and onsite personalization) boost retention and bring users back to owned platforms without heavy manual effort.
The Smart Recommender adapts content and product suggestions on every digital channel—website, mobile app, and even email—driving higher engagement and conversion rates with real-time personalization.
Email Suite’s design, segmentation, and analytics features are robust—subject lines and layout options, A/B testing, and granular reporting make it easy to optimize and automate communication.
Push notifications via the app, along with SMS and WhatsApp integration, ensure time-sensitive messages reach every customer instantly, even when they’re offline from the main site.
Web Suite and App Suite features (such as behavioral triggers and onsite personalization) boost retention and bring users back to owned platforms without heavy manual effort.
What do you dislike about the product?
Deep integration across all touchpoints and optimizing multi-channel journeys take time and cross-team planning, but Insider’s documentation, support, and development cadence make learning curves and migrations smooth.
What problems are Insider helping you solve?
Delivering real-time, personalized campaigns and messages to customers across web, app, email, SMS, and WhatsApp.
Increasing conversion and retention by unifying customer journeys and using AI for tailored product recommendations and alerts.
Improving campaign effectiveness through built-in A/B testing and detailed analytics for all digital channels, enabling continuous improvement.
Streamlining cross-platform communication and campaign execution for field service, B2B, and end-users, driving business efficiency and higher engagement.
What problems are Insider helping you solve?
Delivering real-time, personalized campaigns and messages to customers across web, app, email, SMS, and WhatsApp.
Increasing conversion and retention by unifying customer journeys and using AI for tailored product recommendations and alerts.
Improving campaign effectiveness through built-in A/B testing and detailed analytics for all digital channels, enabling continuous improvement.
Streamlining cross-platform communication and campaign execution for field service, B2B, and end-users, driving business efficiency and higher engagement.
What problems is the product solving and how is that benefiting you?
Coordinating messaging and campaigns seamlessly between web and app, ensuring shoppers have a consistent experience at every stage.
Automating recommendations and remarketing to boost average order values and return visits.
Analyzing channel attribution and engagement with data-rich dashboards to drive smarter campaign decisions for home goods e-commerce.
Automating recommendations and remarketing to boost average order values and return visits.
Analyzing channel attribution and engagement with data-rich dashboards to drive smarter campaign decisions for home goods e-commerce.
All-in-One Platform with Outstanding Support
What do you like best about the product?
Having a full suite of products in one platform that can all work together is a game changer. It allows us to optimize our channel mix based on customer data and preferences, increasing engagement and improving customer experience.
Our onboarding and customer success teams have been incredibly helpful. They've been proactive partners that are essentially part of our internal team, helping with strategy, analysis, and execution.
They have also been very receptive and fast to make product improvements based on our feedback.
Our onboarding and customer success teams have been incredibly helpful. They've been proactive partners that are essentially part of our internal team, helping with strategy, analysis, and execution.
They have also been very receptive and fast to make product improvements based on our feedback.
What do you dislike about the product?
Some of the products have different UI/setup/capabilities as they're being developed independently. They still are able to work together, but it can make some aspects of campaign creation a little confusing. The audience analytics platform is a new product that is improving, but it currently leaves a little to be desired.
What problems is the product solving and how is that benefiting you?
Insider has brought all of our owned channels together and enhanced our ability to collect and utilize customer data for better personalization and effectiveness. We also now have many new tools at our disposal for on-site personalization that were previously not possible. By unifying our data and opening up new channels, we've been able to increase channel performance, improve operational efficiency, and reach customers that were previously unreachable.
Speedy and intelligent insurance support via WhatsApp and Mindbehind automation.
What do you like best about the product?
Mindbehind’s chatbot integration on WhatsApp streamlines insurance queries, quickly guiding customers through policy details and claims with conversational AI.
Customers initiate contact easily and get instant answers—no wait times or confusing menus; requests for documents or information are rapidly resolved over chat.
Communication is secure, with encrypted interactions and no sensitive data collection, fostering customer trust.
Mindbehind supports dynamic flows, so all client segments receive support that fits their needs, from onboarding to renewal reminders.
Feedback and issue tracking are centralized, speeding up improvements to chatbot conversation quality and WhatsApp communication templates.
Customers initiate contact easily and get instant answers—no wait times or confusing menus; requests for documents or information are rapidly resolved over chat.
Communication is secure, with encrypted interactions and no sensitive data collection, fostering customer trust.
Mindbehind supports dynamic flows, so all client segments receive support that fits their needs, from onboarding to renewal reminders.
Feedback and issue tracking are centralized, speeding up improvements to chatbot conversation quality and WhatsApp communication templates.
What do you dislike about the product?
Occasionally, very complex policy or claims requests need a human agent handoff, but the transfer from automated chatbot to our services is fast and seamless.
What problems is the product solving and how is that benefiting you?
Providing instant, mobile support for policyholders via WhatsApp, reducing email and call volume while increasing satisfaction.
Automating FAQs, document requests, and routine communications via chatbot.
Centralizing feedback and queries for analytics and process improvement in digital insurance operations.
Automating FAQs, document requests, and routine communications via chatbot.
Centralizing feedback and queries for analytics and process improvement in digital insurance operations.
Centralized, Real-Time Updates That Transform Team Communication
What do you like best about the product?
Centralized, real-time internal updates allow teams to react quickly during critical situations, minimizing confusion and downtime.
Insider’s unified dashboard lets us monitor and manage all internal channels, WhatsApp included, from one place for consistent communications.
Automated message templates and triggers for key events cut manual effort and ensure all staff are informed immediately.
No-code setup and adaptable integration with our HR and incident management tools—deployment was fast and required little IT support.
Secure, encrypted messaging keeps all internal discussions and updates private to the organization.
Insider’s unified dashboard lets us monitor and manage all internal channels, WhatsApp included, from one place for consistent communications.
Automated message templates and triggers for key events cut manual effort and ensure all staff are informed immediately.
No-code setup and adaptable integration with our HR and incident management tools—deployment was fast and required little IT support.
Secure, encrypted messaging keeps all internal discussions and updates private to the organization.
What do you dislike about the product?
Advanced workflow customization (like highly specialized chains of approvals or multi-stage alerts) can require additional configuration, but Insider’s support team is always accessible and continuously improves the tool based on feedback.
What problems are Insider helping you solve?
Streamlining urgent internal communication—critical alerts and updates now reach all staff through WhatsApp instantly.
Reducing the risk of miscommunication during internal incidents or organizational change.
Automating reminder and escalation messages to ensure important actions or policies are never overlooked.
Providing a traceable log of communications for post-incident audits and compliance tracking.
What problems are Insider helping you solve?
Streamlining urgent internal communication—critical alerts and updates now reach all staff through WhatsApp instantly.
Reducing the risk of miscommunication during internal incidents or organizational change.
Automating reminder and escalation messages to ensure important actions or policies are never overlooked.
Providing a traceable log of communications for post-incident audits and compliance tracking.
What problems is the product solving and how is that benefiting you?
It enabled us to quickly collect structural data, report it, and learn about the well-being of employees during the disaster. Before this solution, when a natural disaster struck an area, we tried to reach employees manually, but with Insider, we were able to reach them quickly through chatbots.
User-Friendly Solution That Fits Our Business Perfectly
What do you like best about the product?
This software is user-friendly and fits our business needs well. Excellent customer success and technical support teams.
What do you dislike about the product?
At times, I find the sheer number of features a bit overwhelming. I also feel that accessibility could be improved, especially for tools like recommenders and templates. Using these often means I need to reach out for technical support.
What problems is the product solving and how is that benefiting you?
Insider serves as an all-in-one solution for our business, supporting a variety of our data and ecommerce requirements. Since implementing it, we have observed a positive impact on revenue and across several key performance indicators.
Thank you for your support
What do you like best about the product?
The customer support is very good and they always help us with our doubts. The tool is easy of use and they understand our needs.
What do you dislike about the product?
We'd like to show us more strategical things with the tools that already have.
What problems is the product solving and how is that benefiting you?
Setting about WhatApp campaigns to integrate video or external links.
Effortless Personalization, But Advanced Tweaks Need Dev Help
What do you like best about the product?
Creating personalized onsite experiences is straightforward with this platform, as it doesn't require extensive development work. Additionally, it integrates seamlessly with our current tech stack and consent tools.
What do you dislike about the product?
Some advanced customizations still require developer support.
What problems is the product solving and how is that benefiting you?
Insider enables us to tailor onsite experiences according to user behavior, resulting in increased conversions and improved engagement, all without a heavy dependence on developers. The platform makes it easy to set up A/B tests and run optimization experiments, which supports our data-driven decision-making and enhances onsite performance. By centralizing segmentation and customer journeys, Insider reduces the amount of manual work required and streamlines automated remarketing efforts. Additionally, it connects different channels such as web, email, and push notifications, providing a more cohesive customer experience and helping to boost retention.
Best-in-Class Marketing Automation That Keeps Getting Better
What do you like best about the product?
This platform truly stands out as best-in-class for marketing automation, and I appreciate how it is continually being improved and developed further.
What do you dislike about the product?
At times, it can take longer to address certain needs, especially since our company operates in a more niche area within the e-commerce space.
What problems is the product solving and how is that benefiting you?
Insider's CDP brings together data from various sources, which allows us to deliver personalized campaigns.
Exceptional Targeting and Segmentation for Complex User Bases
What do you like best about the product?
The real added value of this platform is the detailed targeting and segmentation. Even with a complex user base, Insider makes it possible to target the right users with the right content. That is something we didn't find in other platforms.
What do you dislike about the product?
Because of the high number of features and possibilities, it is sometimes more complex and technical to 1) get the right data to appear in Insider and 2) understand how you can build your campaign in the most optimal way.
What problems is the product solving and how is that benefiting you?
More targeted communication and more features using AI.
Reliable and easy-to-use platform
What do you like best about the product?
Insider is an intuitive and easy platform — the interface feels very user-friendly, even when managing complex automations. The integration process was quite detailed, but it went smoothly thanks to the continuous support and close follow-up from the Insider team. Their customer support really stands out: they’re always available, quick to respond, and genuinely committed to helping us find solutions.
What do you dislike about the product?
There are a few areas that could be improved, mainly related to reporting and some usability details. Certain reporting views could be more flexible or easier to customize. Also, small process improvements would make the overall experience even faster and smoother.
What problems is the product solving and how is that benefiting you?
Insider allows us to build and launch all types of campaigns and automations without depending on technical or IT teams, which saves a huge amount of time and resources. The platform gives us full flexibility and autonomy to test, optimize, and personalize experiences across channels. On top of that, the AI-driven features help us create more tailored and relevant campaigns for our customers
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