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Gained quality leads using Insider's Pre-built campaign templates
What do you like best about the product?
-Pre-built email templates made our work a lot easier and more efficient.
-Through Insider’s Architect price drop feature, we managed to bring more buyers.
-Through Insider’s Architect price drop feature, we managed to bring more buyers.
What do you dislike about the product?
Sometimes, we feel the analytics dashboard gives too much information but sometimes the information is required to improvise on the current strategy.
What problems is the product solving and how is that benefiting you?
-We were able to notify and nurture interest in users with Architect.
-Out of all the useful features, our team has saved atmost 2 days time by leveraging A/B test feature of email.
-We incorporated Architect and Web Push to personalize communication which increased the test drive applications.
-Out of all the useful features, our team has saved atmost 2 days time by leveraging A/B test feature of email.
-We incorporated Architect and Web Push to personalize communication which increased the test drive applications.
Achieved conversions by 30% by automating engagement
What do you like best about the product?
Web Suite personalized our user experiences with AI-driven recommendations.
2. Campaign automation with Architect increased engagement, while SMS drove high conversions with timely offers
2. Campaign automation with Architect increased engagement, while SMS drove high conversions with timely offers
What do you dislike about the product?
We would prefer a single dashboard for all key campaign metrics instead of separate ones for each product
What problems is the product solving and how is that benefiting you?
Our marketing strategy lacked automation. With Insider, we got automated, data-driven approach to engage customers throughout their journey. Web Suite helped us personalize the browsing experience, while Architect automated follow-ups and retargeting. SMS campaigns became a powerful channel for flash sales and promotions, helping us maximize engagement and drive a significant increase in conversion rates
Increase in CVR by 5% with Insider’s AI-powered user segmentation
What do you like best about the product?
I feel Insider is a powerful tool and helped us in addressing various challenges in the past month. I just love the fact that the Insider team is so supportive and suggested that we should use AI-powered user segmentation to personalize our home page for different audience segments. We are delivering a tailored experience for every customer who is visiting our website.
What do you dislike about the product?
Migration was smooth, and the Insider team prepared onboarding personalized to our business and needs. But it would have been great if we could complete the onboarding a little early.
What problems is the product solving and how is that benefiting you?
In the last quarter, we were using a solution that has IT dependency and needed tons of designers and developers to provide an online personalized experience to the customers. We switched to an Insider solution, and it was a smooth transition. We managed to scale online personalized experiences within a month. The team used pre-existing web and WhatsApp templates and sent tailored prize drop notifications. Our time-to-value has positively impacted.
Simplified shopping experience for audience using Smart Recommender and WebSuite
What do you like best about the product?
1. The responsive templates made it easy for us to create campaigns that truly reflected our brand’s aesthetics.
2.Multi-story templates effectively showcased our latest collections while staying true to our brand narrative.
3. The Smart Recommender offered tailored suggestions, enabling users to discover new favourites that aligned with their style.
2.Multi-story templates effectively showcased our latest collections while staying true to our brand narrative.
3. The Smart Recommender offered tailored suggestions, enabling users to discover new favourites that aligned with their style.
What do you dislike about the product?
Though Instory helps us create engaging content, with the volume of content we need to create, it takes more time than we had initially anticipated.
What problems is the product solving and how is that benefiting you?
We wanted to maintain brand authenticity while capturing customer attention. We faced challenges in keeping shoppers connected to our brand amidst a vast array of choices. Many visitors felt overwhelmed, leading to indecision and abandoned carts. By implementing the Web Suite, Smart Recommender, Instory, and Eureka, we reinforced our brand's identity and simplified the shopping experience.
Elevated Customer engagement on sales page in 15 days with WebPush
What do you like best about the product?
The Mobile App’s AI-driven product recommendations helped us move a lot of products that people used to miss finding previously.
We used targeted Web Push notifications to increase traffic and thereby sales during the time of new merchandise drops
We used targeted Web Push notifications to increase traffic and thereby sales during the time of new merchandise drops
What do you dislike about the product?
It would be great if we could get new templates more frequently, as they are really good and make our job easier.
What problems is the product solving and how is that benefiting you?
We were juggling with countless SKUs and constantly shifting product lines, which left customers feeling overwhelmed. But with the help of push notifications and personalized recommendations on mobile app, we made shopping a breeze. These features acted like a friendly guide, leading our customers straight to the pieces they were looking for. This not only enhanced their shopping experience but also brought a noticeable boost to our sales and overall customer satisfaction.
Automated reminders increased engagement on our mobile app
What do you like best about the product?
1. Behaviour based segmentation allowed us to send relevant in-app messages.
2. The synergy between SMS and Email communication led to higher engagement and better response rates.
2. The synergy between SMS and Email communication led to higher engagement and better response rates.
What do you dislike about the product?
During onboarding, the email warm-up process got slow, so we had to be strategic to ensure key campaigns went out on time.
What problems is the product solving and how is that benefiting you?
We were looking to enhance engagement within our banking app and also wanted to encourage repeat transactions. By leveraging Insider’s real-time mobile app personalization, we successfully increased app usage. Customers can now receive timely updates, promotional offers and reminders tailored to their preferences which has helped in driving customer loyalty and retention. We also noticed increased login rates for the app.
Improved retention and sales by 30% with personalized shopping
What do you like best about the product?
"1. Web Suite provided our users with personalized recommendations on-site.
2. Mobile app tools improved retention and sales, while Web Push notifications drove conversions with targeted promotions."
2. Mobile app tools improved retention and sales, while Web Push notifications drove conversions with targeted promotions."
What do you dislike about the product?
We initially had to set up web templates separately, but responsive templates later solved this.
What problems is the product solving and how is that benefiting you?
"We wanted a consistent shopping experience across web and mobile while improving conversion rates. With Web Suite, we provided dynamic content, AI-powered recommendations, while our mobile app became a high-performing channel for personalized engagement. Web Push notifications played a crucial role in recovering abandoned sessions and promoting new collections. It resulted in a significant increase in customer retention and sales.
Automation and personalization boosted engagement and revenue.
What do you like best about the product?
"SMS and WhatsApp ensured high engagement rates for promotions, while email campaigns with personalized recommendations drove higher conversions.
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What do you dislike about the product?
The Analytics Dashboard is detailed but feels slightly cluttered. A single view would simplify tracking.
What problems is the product solving and how is that benefiting you?
Our challenge was re-engaging inactive customers and increasing repeat purchases. Architect allowed us to set up personalized automation for win-back campaigns, while SMS and WhatsApp ensured timely and high-converting customer interactions. By delivering personalized emails featuring abandoned products and recommended items, we saw a major uplift in engagement and revenue.
Witnessed a sharp decrease in abandoned cart rates with Architect
What do you like best about the product?
-The responsive templates made it easy for us to create campaigns that truly reflected our brand’s aesthetic.
-Instory’s multi-story templates effectively showcased our latest collections while staying true to our brand narrative.
-The Smart Recommender offered tailored suggestions, enabling users to discover new favourites that aligned with their style.
-Instory’s multi-story templates effectively showcased our latest collections while staying true to our brand narrative.
-The Smart Recommender offered tailored suggestions, enabling users to discover new favourites that aligned with their style.
What do you dislike about the product?
Though Instory helps us create engaging content, with the volume of content we need to create, it takes more time than we had initially anticipated.
What problems is the product solving and how is that benefiting you?
-There were a few challenges that we faced, one of them was a high rate of abandoned carts. Smart recommender did our work really well and we got results. It started suggested relevant clothes to customers.
-We also wanted to maintain brand authenticity while capturing customer attention. Insider’s brand manager suggested that we should use instory tool to attract customers with different styles that will suit them.
-Earlier marketing team was investing a lot of time in creating templates and messages. Now we feel lucky to use pre-built templates and automate targeting. We are saving 3/4th of our time.
-We also wanted to maintain brand authenticity while capturing customer attention. Insider’s brand manager suggested that we should use instory tool to attract customers with different styles that will suit them.
-Earlier marketing team was investing a lot of time in creating templates and messages. Now we feel lucky to use pre-built templates and automate targeting. We are saving 3/4th of our time.
Onboarding and support team are great, developer turn around time needs work
What do you like best about the product?
Support from onboarding team has been great. They have provided many work arounds and assistance in busy period. There are a lot of templates to use which are good starting points.
What do you dislike about the product?
Very slow ticket processing time if they have to go back to their developers to get something fixed or amended. Some product features need to be more streamlined to an australian market, ie countdown timers not be able to be created to end in multiple time zones.
What problems is the product solving and how is that benefiting you?
Allowing us to test use cases that would otherwise take weeks for our dev teams to code when we don't know the efficacy of each one. Also allowing us to personalise and target groups of customers on website journeys.
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