What do you like best about the product?

Easy to integrate and use. Great support team.

What do you dislike about the product?

Measurement and analysis in the platform

What problems is the product solving and how is that benefiting you?

Increasing online store capability that is missing from our ecommerce platform, improving the shopping experience for our customers

What do you like best about the product?

It's capacity to provide customised,data-driven consumer experiences.It can more easily spot and take advantage of businesses opportunities thanks to it's AI-powered platform.

What do you dislike about the product?

Complexity in it's set-up.There is a steeper learning curve because navigating through it's broad feature set can be stressful.

What problems is the product solving and how is that benefiting you?

It offers a unique solution to the challenge of fragmented customer experience across numerous channels.It assists in creating consistent,data driven client journeys that improve engagement and propel business growth.

What do you like best about the product?

It helps when making well informed decisions about product development and market strategies by utilising insiders analytics on market trends.

What do you dislike about the product?

Steep learning curve whereby non technical users may find it challenging to become proficient with the platform's advanced analytical features.

What problems is the product solving and how is that benefiting you?

Prediction of fashion trend by anticipating and adapting quickly to fashion trends.This helps us in being ahead of our competitors.

What do you like best about the product?

We are able to provide individualized experiences thanks to architect.
Smart Recommender improved user engagement and helped boost conversion rates.
The Mobile App's user-friendly design enhances the user experience by making interactions easy and enjoyable.

What do you dislike about the product?

Getting used to the extensive feature set takes some time, but the customer support team makes understanding easy.

What problems is the product solving and how is that benefiting you?

We were struggling to retain customers. However, Insider helped us connect with them with highly personalized and relevant messaging. The Architect tracked the customer journey and gave us a deep understanding of every customer’s preference.

This data enabled us to recommend the right products using Smart Recommender and Mobile App Suite ensuring we connected with our customers on time. Insider helped us retain our customers and increase conversion.

What do you like best about the product?

It does more than just track customer needs and wants. In unveils target market insights, potential leads, best reach, engagement and retention possibilities. It integrates with complimentary client service and engagement tools including email, social media, and landing pages. It helps us to strategize efficiently thanks to insider knowledge. It's predictive features helps us work smarter, not harder. It scores intelligently, enabling us close better. It's got advanced analytics and reporting. Like I said, more than just an Insider!

What do you dislike about the product?

An Insider rarely misses, is always in the know. This Insider knows it all too. So who's complaining? Not me.

What problems is the product solving and how is that benefiting you?

Insider has been keeping me in the know, on client success needs and market trends, allowing me to build better relationships and strategies. It's been key in personalizing reach, interactions and engagement and fosters stronger relationships, pleasantly improving customer satisfaction and loyalty.

What do you like best about the product?

After several months of using Insider, I can confidently say that it has transformed the way I approach my day-to-day responsibilities. Insider has not only improved our team's productivity but also helped us achieve better results in planning, executing, and delivering products to market.

Insider boasts a user-friendly interface that simplifies navigation and utilization. The platform’s design is intuitive, which facilitates a smoother onboarding process and reduces the learning curve for new users. This ease of use ensures that my team can quickly adapt to the app and make the most of its features.

One of the most impressive aspects of Insider is its ability to integrate data from various sources into a single, cohesive platform. Insider consolidates this information, providing a unified view that enhances my ability to make informed decisions. This integration helps in streamlining production schedules, optimizing inventory levels, and aligning our outputs with current market demands.

Insider’s advanced personalization capabilities are a standout feature. The app allows for detailed segmentation and targeting, which is instrumental in understanding customer preferences and trends. For a Production Manager, this means having access to precise data on consumer behavior and product performance. This level of insight allows for more accurate forecasting and planning, reducing the risk of overproduction and stockouts.

Insider’s real-time analytics are a game-changer. The platform’s ability to provide up-to-the-minute data on production metrics, sales performance, and market trends allows for rapid response to any deviations or emerging opportunities. This real-time capability ensures that our production strategies are always aligned with the latest data, helping us to stay agile and proactive in a fast-paced industry.

The app uses sophisticated algorithms to analyze customer data and predict trends, which is crucial in the fashion industry where consumer preferences can shift rapidly. For me, this means having access to tailored insights that inform production schedules, design decisions, and inventory management. The ability to anticipate and respond to customer preferences has led to more successful product launches and a more efficient production cycle.

What do you dislike about the product?

While the overall experience has been exceptional, one area could be improved;
-Insider excels in integrating modern data sources, there can be challenges when connecting with older, legacy systems. The integration process with such systems may require additional technical support and could potentially be more complex and time-consuming.

What problems is the product solving and how is that benefiting you?

Insider’s advanced analytics and personalization tools have transformed our forecasting and planning capabilities. With more accurate predictions of market trends and consumer behavior, I can make better-informed decisions about production volumes and inventory levels. This has resulted in fewer instances of overproduction and stockouts, ultimately leading to cost savings and improved inventory turnover.

The insights provided by Insider help ensure that our production strategies are closely aligned with market demands and consumer preferences. This strategic alignment has not only enhanced the relevance of our products but also improved our competitive edge in the fashion industry.

The integration of real-time data and insights has dramatically improved our operational efficiency. By having a centralized platform that consolidates all relevant information, I can streamline workflows, reduce manual data entry, and minimize errors. This has led to increased productivity and a smoother, more coordinated production process.

What do you like best about the product?

Ability to ab test sceanarios, create personalised journeys and utilise data to give relevant recomendations

What do you dislike about the product?

Reporting can be complex to understand and techincal development can take time to rollout and get barnd aligned

What problems is the product solving and how is that benefiting you?

We had challenges around personalisation, creating fast campiagns and having data based product recommendations

What do you like best about the product?

Enhance customer experiences by creating personalized shopping journeys across multiple channels using AI-driven insights for our luxurious Chesterfield sofas, leather sofas, and classic armchairs.

What do you dislike about the product?

The onboarding process for Designer Sofas For You Ltd was more complex than expected due to our bespoke website setup, which caused some initial delays. While there is a lot to learn on the platform, the support team consistently goes above and beyond to provide assistance and make things run smoothly.

What problems is the product solving and how is that benefiting you?

Previously, we spent months proposing new ideas to our developers on how we wanted to engage with customers for our Chesterfield Sofas, Leather Sofas, and Arm Chairs. It often took several meetings over several months for anything to materialize. With Insider’s tools, creating personalized customer journeys and enhancing engagement has become much easier and faster.

What do you like best about the product?

Support from the Insider team in ideation for campaigns
Onsite Personalization products - Web templates, Web Push
Architect for cross-channel personalization

What do you dislike about the product?

Requires a slight learning curve and handholding by support team for getting required developments in place.
Development team takes considerable time to resolve issue, however, they keep us informed.
Yet to fully optimise CDP capabilities and take advantages of Unified Customer Profile views.

What problems is the product solving and how is that benefiting you?

We weren’t able to get a single unified view of our customers before. With Insider’s CDP integrating user data from different data sources, we were able to centralize all the data together, creating good user profiles and their UCPs providing customer views. However there is still room for it to become more comprehensive.
We implemented exit intend lead generation campaigns -> and this led to an uplift in the overall leads collected from the website.
We used WhatsApp to send out acknowledgment notifications before the call center would reach out.

What do you like best about the product?

What I like best about Insider is its ability to create personalized, seamless customer journeys across multiple channels using AI-driven insights. It effectively anticipates user needs, making campaigns feel relevant and engaging without the usual complexities. The platform’s intuitive interface and powerful analytics make it easy to optimize strategies and achieve better results, enhancing both customer experience and marketing outcomes.

What do you dislike about the product?

One aspect of Insider that could be improved is the onboarding experience, as it can take some time to get fully acquainted with all the platform's advanced features. While it’s powerful, the breadth of tools available can feel a bit overwhelming initially. Additionally, the reporting customization could be more adaptable to meet unique business requirements, and integrating with certain legacy systems sometimes requires more technical workarounds than expected.

What problems is the product solving and how is that benefiting you?

Insider solves the challenge of delivering personalized customer experiences at scale, which directly benefits by increasing engagement and conversion rates. It addresses the need for cohesive multi-channel marketing by integrating web, mobile, and email efforts, ensuring consistent messaging across all touchpoints. This streamlines our marketing processes, allowing us to create tailored journeys that resonate with individual users. Insider’s real-time analytics and A/B testing help us make data-driven decisions quickly, optimizing campaigns on the fly and maximizing our marketing ROI. Overall, it simplifies complex marketing tasks, making our efforts more efficient and effective, while enhancing the customer journey.