Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,164 reviews
from
External reviews are not included in the AWS star rating for the product.
Doubled conversion rate in a month
What do you like best about the product?
-Testing ability before the campaigns go live.
-It doesn’t require any tech knowledge.
-Tools don’t take time to understand. We have to applaud the automation power of the architect tool.
-It doesn’t require any tech knowledge.
-Tools don’t take time to understand. We have to applaud the automation power of the architect tool.
What do you dislike about the product?
We have been using Insider’s tools for more than 3 years now, it's always wonderful to see updates almost every month.
What problems is the product solving and how is that benefiting you?
We were running campaigns across all the channels and getting a 0% open rate. Insider’s Architect tool saved our efforts and time. We used an advanced version of the A/B testing feature to determine the perfect time to send out communication with versatile temples.
Our customer engagement has shot up since we used Insider
What do you like best about the product?
Automated and pertinent Web Push notifications which ensure customers keep coming back.
Desktop Web for its intuitive design.
Desktop Web for its intuitive design.
What do you dislike about the product?
Insider altered our approach to campaign management for the better. We're seeing significant growth and earnings. Thank you so much, Insider.
What problems is the product solving and how is that benefiting you?
Our cart abandonment rate has lowered which has benefited our business.
Notable results in terms of overall business growth and increased conversion rates.
Notable results in terms of overall business growth and increased conversion rates.
Our bounce rates have been reduced by 50%
What do you like best about the product?
With over 50 templates, Insider's WhatsApp enhanced our customer interaction. We are able to provide individualized experiences thanks to the Architect. Sending out email campaigns is now quite simple.
What do you dislike about the product?
Using Insider to engage customers is simple. It can take some time to fully grasp its capability though.
What problems is the product solving and how is that benefiting you?
We were able to create unique journeys by adding initial elements, conditions, and channels, then adjusting them as necessary thanks to the orchestrations provided by the Architect.
The drag-and-drop editor of the email tool made it simpler for us to add coupons and suggestions.
With WhatsApp and SMS, the messages felt more tailored to the recipients, providing a one-on-one experience.
The drag-and-drop editor of the email tool made it simpler for us to add coupons and suggestions.
With WhatsApp and SMS, the messages felt more tailored to the recipients, providing a one-on-one experience.
12.5% Higher opt-ins with Web Push
What do you like best about the product?
Of all the tools we have used, we like WhatsApp since we use many of its pre-built templates for different goals and the customizable opt-in box templates on Web Push.
Both these tools come in handy to launch awareness campaigns and enrol more customers for the savings and investment schemes we launch every quarter.
Both these tools come in handy to launch awareness campaigns and enrol more customers for the savings and investment schemes we launch every quarter.
What do you dislike about the product?
Fully leveraging the capabilities of Insider tools takes some time. However, the growth managers at Insider ensure we make the most of it with their suggestions.
What problems is the product solving and how is that benefiting you?
We didn’t have the most appealing and user friendly website to begin with. Insider’s Web Suite helped us create a website that was easy to navigate making the shift to online banking seamless for our customers. Architect’s next best channel feature helped us identify the best channel for each user on which we could communicate and engage them.
The Web Push opt-in box played an instrumental role in getting us consent from customers to send them alerts on quarterly launch of savings and investment schemes.
All in all we were able to acquire many new customers with Insider.
The Web Push opt-in box played an instrumental role in getting us consent from customers to send them alerts on quarterly launch of savings and investment schemes.
All in all we were able to acquire many new customers with Insider.
We managed to increase user engagement immediately this summer with the help of Websuite and Smart R
What do you like best about the product?
The templates on Web suite made our design process very simple and we were able to create visually appealing campaigns across devices, keeping the integrity of the brand and maintaining consistency. We also experimented with the templates on Instory and were able to create engaging content very easily.
What do you dislike about the product?
The advanced features may be overwhelming at times.
What problems is the product solving and how is that benefiting you?
Our engagement levels were inconsistent and customers also complained about not being able to find products easily. But as soon as we adopted Insider’s tools, we were able to increase engagement, thanks to the visually appealing content and the smart recommendations. We were able to streamline the customer journey and entice them to finish the buying cycle.
%25 Increasing direct travel bookings
What do you like best about the product?
Email and WhatsApp for 70+ ready to use templates which helped us set-up and launch campaigns fast and without tech support. The Mobile App for its ability to enable us create an interactive and engaging App store with gamification elements.
What do you dislike about the product?
The growth managers have knowledge, know the product well, and suggest the best fit solutions.
What problems is the product solving and how is that benefiting you?
Every year despite having the best travel packages we struggled with sales as we could not promote our offerings to a larger audience. Insider’s ready to use Email and WhatsApp template library helped us resolve the issue. The Mobile App enabled us to tweak our Mobile App with ease to showcase the latest offers on the app. We were able to do 25% more bookings this holiday season as compared to previous years.
Significant increase in conversion with tailored product recommendations.
What do you like best about the product?
The tailored email campaigns with product recommendations, improved open rates and we saw an increase in engagement.
What do you dislike about the product?
It was a little difficult for our team to shift to these tools, but the Insider team really helped us adapt really well to their training sessions.
What problems is the product solving and how is that benefiting you?
We saw that there was a dip in our customer engagement and realised we have to do something different. By adopting Insider’s tools, we have managed to increase engagement by a whopping 35%! Our team created a seamless shopping experience along with tailored customer journeys with the help of Web Suite and Architect. The timely price alert and back-in-stock alerts further helped engage the customers and drive sales too.
Delivering hyper personalized experiences possible with Insider
What do you like best about the product?
Web Suite for its ability to run easy pop-up campaigns.We make good use of Architect’s pre-built templates because it enables us to launch and activate campaigns quickly. We save these as custom templates and then use different versions of it later.
What do you dislike about the product?
The tools appear to be complex but they are super easy to use.
What problems is the product solving and how is that benefiting you?
Our customer data was siloed and there was no way we could track and identify if it was the same customer browsing our app and webstore. Architect’s journey tracking coupled with CDP capabilities helped us establish a unified customer profile for all our customers. With each customer having a unique profile and all their data at one place we could engage with them meaningfully.
Personalized communication giving us higher customer satisfaction rates
What do you like best about the product?
The Web Suite’s gave us the intuitive design that made navigation easier for customers. We saw that more people actually completed the buying journey, without abandoning the cart.
What do you dislike about the product?
Nothing major but we wish that the new updates or features could be rolled out across products simultaneously. We experience great results from one product, but that particular feature is not available in the other products, it is a little disappointing.
What problems is the product solving and how is that benefiting you?
We were losing sales opportunities because of the unsatisfactory customer experience. We wanted to address problems with our engagement strategies. We have implemented the architect solution and ran customized campaigns, which improved lead quality. We managed to reduce higher bounce rates using personalized communications and suggestions regarding their loans.
Helped us create a convenient shopping experience for our customers
What do you like best about the product?
The mobile app’s easy-to-use design makes it simple for our customers to browse and purchase our products, which has increased our engagement and retention rates.
What do you dislike about the product?
Insider’s predictive segments are ready-to-use and AI-driven; we can’t manually adjust them. If manual changes were possible, the learning phase could have been shorter
What problems is the product solving and how is that benefiting you?
We struggled to direct our customers to the right products because of our diverse product lines. But Insider helped us streamline the process and not only allow customers to use the AI search and find the right product, but also recommend other products which they may like. This increased our Average Order Value (AOV) and conversions became comparatively easier
showing 111 - 120