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A one-point solution for delivering integrated cross-channel customer journeys!
What do you like best about the product?
Insider’s user panel allows us to build and deliver highly personalized campaigns even if the complexity involved is high. What we really admire about Insider is the feature where we can create automated journeys that target specific user segments with individualized content across the user lifecycle. The platform also works great at driving cross-channel engagement, from engaging website visitors through web push notifications to continuing the journey across email, ad-channels. All of this is possible because insider’s segmentation tools are effective at tracking onsite behavior and segmenting users based on their preferences.
What do you dislike about the product?
We’ve observed a few bugs related to production at times, but we’ve never had to face any delays on account of these.
What problems is the product solving and how is that benefiting you?
Before we started using Insider, our tech-stack was spread across different tools and there was no real-time data integration between our various marketing efforts since these tools operated in silos. It was also a big challenge for us to drive meaningful omnichannel experiences as there was no single platform from where we could orchestrate holistic customer journeys. With Insider we got a single-point tool which provided us engagement across channels, further enhanced by their AI-powered recommendations and segmentation features. What we realized was that we no longer had to engage customers one channel at a time, we could automate the engagement and build remarkable customer journey models that would follow users across their lifetime journey across multiple touchpoints with our brand. By using a combination of web-push journeys and email engagement, we were able to significantly improve our key metrics and optimize retention.
The best mobile app platform for building smooth communication with users
What do you like best about the product?
First, the level of account management at Insider is incredibly high. Beside the great tool itself, account managers provide deep expertise, high analytical ideas and roadmap based on our specific vertical and market.
Secondly, the panel itself is really convenient and easy to use, every module is structured well and super handy.
Secondly, the panel itself is really convenient and easy to use, every module is structured well and super handy.
What do you dislike about the product?
Sometimes the panel updates without any notification, but overall it is still great.
What problems is the product solving and how is that benefiting you?
The main thing is that we can easily provide communication with our users regarding the promos. As a brand, we have lots of promo activities on a monthly basis and Insider helps us to cover this need.
With Insider feature we significantly increased our performance.
With Insider feature we significantly increased our performance.
Recommendations to others considering the product:
I highly recommend trying mobile products of Insider both app and web. But if you want to build omnichannel marketing space you should also consider other products and modules!
Easy-to -use panel with all the right tools to build great journeys
What do you like best about the product?
The insider panel is really easy to use and comes with a lot of useful features and templates that work amazingly at generating engagement and improving conversion rates. These templates are also customizable and can be used for almost all the use-cases we have. And above all, we love the local support and guidance we get from the industry experts at Insider.
What do you dislike about the product?
The responsiveness from the panel can be slow at times
What problems is the product solving and how is that benefiting you?
We wanted a solution that would help us interact and engage with our customers across multiple platforms. Insider’s journey orchestration tool, architect, gave us all the resources we were looking for. We could now build extensive customer journeys and automate them to engage with users according to their behavior and preferences while designing a journey that allowed for engagement across various touchpoints like website, email, mobile web, and mobile app. The architect has the ability to understand the right channel to use and the perfect time to send across the engagement. This level of automation has helped us optimize our engagement and conversion metrics.
We've partnered with Insider on multiple virtual events and working with them is an absolute dream.
What do you like best about the product?
They have similar marketing processes to our team so working with them is very seamless and I can rely on them to deliver our event objectives. They've also given us lots of great opportunities to partner with them on their big summits which are amazing events to be apart of (the calibre of speakers they get is incredible).
What do you dislike about the product?
There has been no downsides! Keep doing what you're doing :)
What problems is the product solving and how is that benefiting you?
The Contentsquare and Insider integration helps brands deliver richer personalised digital experiences.
CRM
What do you like best about the product?
The support from the team & responsiveness. We love the web product.
What do you dislike about the product?
Some product bugs, but these are being ironed out over time & on the roadmap.
What problems is the product solving and how is that benefiting you?
By integrating onsite personalisation with web push notifications, we have created dynamic 1-to-1 communication with our customer base.
Great product and very responsive team
What do you like best about the product?
We have had a great working relationship for last 3+ years with Insider. They have a very responsive team, helping us solve most of our queries. Their product works as promised and we have by and large no complaints on the product.
What do you dislike about the product?
Some of the cool features are a little pricy.
What problems is the product solving and how is that benefiting you?
We needed a campaign management tool and Insider fit the requirements to be able to send targeted communication to our customers
Recommendations to others considering the product:
Insider is very user friendly and I highly recommend it
Most interesting tool to make the most of holiday seasons (Eucerin)
What do you like best about the product?
One of the most impactful tools for an eCommerce marketer. The kind of features that Insider has in everything one needs to take care of key metrics for the ecommerce company. What we like the most is how we can run time-sensitive campaigns particularly around peak shopping times such as holidays and festivals and at the same time also measure effectiveness. We’ve found that our Click through rates and conversion rates have drastically increased from before.
What do you dislike about the product?
The panel is a bit slow to load and it takes time to get around the list of features and options that it provides. Perhaps this can be more user-friendly.
What problems is the product solving and how is that benefiting you?
We were looking for a tool that would help us manage our marketing campaigns particularly during high-volume times such as holidays and shopping festivals. Insider’s tool was the perfect fit for us in this regard. We got one platform for all our needs but most of all we were also able to manage the increased load and effectively track all of our campaign performances during this time. This was great in helping us achieve our KPIs and even exceed expectations.
A convenient tool for optimizing the website experience.
What do you like best about the product?
Convenient templates and professional assistance.
What do you dislike about the product?
sometimes the system takes more time to load.
What problems is the product solving and how is that benefiting you?
Let people with different devices see related products.Increased interaction rate and conversion rate.
Amazing tool for digital marketers
What do you like best about the product?
As long as you are familiar with GA, Google Ads or Facebook Ads, Insider's platform is quite easy to use. Before using Insider, it takes much time and energy to work with engineers to implement any kind of personalization or A/B testing. For now, we can easily start a A/B testing campaign in 10 mins via Insider's platform, which saves a lot of effort.
What do you dislike about the product?
In the beginning, the required java script code by Insider affected our web performance and caused a poor Page Speed Insight score. However, it gets much better after Insider launch the new API last year.
What problems is the product solving and how is that benefiting you?
When web push becomes a valuable marketing channel, we start to seek for an all-round solution for our website. Insider's web push service could well-integrate with our GA data and users' onsite behavior and result in a highly personalized marketing message. Overall, we gain 5-6% more revenue monthly from our web push messages.
Collaboration is amazing with Insider
What do you like best about the product?
I really like the great scenarios recommended from the team as well how flexible they are. In addition the team is super supportive with everything to make the scenarios happening. The spirit is just great from the Insider team and the best success is granted in collaboration with the company.
What do you dislike about the product?
There is nothing I dislike about at this stage.
What problems is the product solving and how is that benefiting you?
The customer experience is the most important and Insider helps so much with all the scenarios provided throughout the customer journey to deliver our customers the personalized customer experience. From landing on the homepage throughout check-out as well as after shopping the products, our customers are with Insider very well guided to benefit from the best from our website.
Recommendations to others considering the product:
It is definitely recommended to use insider for your website as its the right approach in terms of the customer experience.
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