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Easy to work and implement
What do you like best about the product?
Insider stood out for having the best usability, robust and well-structured documentation, localized and responsive support, and the most competitive pricing.
What do you dislike about the product?
Need to improve easy way to know the incrementality
What problems is the product solving and how is that benefiting you?
Currently, we use Insider exclusively for patient-related journeys, led by the growth team.
Overall great for product recommendations, does what is says on the tin
What do you like best about the product?
Team are great, engaged and quick to respond to any questions and regular weekly WIP’s. Constantly innovating and reacting to market trends.
What do you dislike about the product?
Reporting is limited and can be challenging. Would like a forum where global results are shared and a more proactive approach in how to drive product recommendations even harder.
What problems is the product solving and how is that benefiting you?
Product recommendations
Observed a sales growth of 21% within a year
What do you like best about the product?
-We like the strong segmentation capabilities of Insider
-The team is exceptionally supportive and advises us with effective recommendations for better campaign performance.
-The team is exceptionally supportive and advises us with effective recommendations for better campaign performance.
What do you dislike about the product?
Our e-commerce is hosted on VTEX, so the integration process of each tool took more time and resources than expected and the bureaucracy that usually happens in the ticket support process.
What problems is the product solving and how is that benefiting you?
We needed to centralize our marketing strategies and market segmentations within a single platform for enhanced efficiency. We picked Insider and started using Onsite and Smart Recommender, Architect, Email, and WhatsApp tools.
We created a smooth buyer journey across channels like Web push, WhatsApp, SMS, and email, and personalized recommendations with the Smart Recommender tool. With this year's sales campaign, we achieved a 21% growth
We created a smooth buyer journey across channels like Web push, WhatsApp, SMS, and email, and personalized recommendations with the Smart Recommender tool. With this year's sales campaign, we achieved a 21% growth
Avaliação | Omint x Insider | Rafael
What do you like best about the product?
I really like all the possibilities Insider offers us, in terms of automated and personalized communications.
What do you dislike about the product?
Sometimes we have some issues with functions that don't work on the first try
What problems is the product solving and how is that benefiting you?
With Insider, we managed to solve some problems in our communication process. We also started sending messages through other channels, like WhatsApp, SMS and Web Push. This helps us reach our target audience more effectively.
Evaluation
What do you like best about the product?
The functionalities and tools that Insider provides to carry out various possibilities for our campaigns.
What do you dislike about the product?
The main disadvantages are the language issue, educational content, system, in addition to our onboarding manager being in English, which made the platform implementation very difficult, causing a lot of rework, which even impacts the progress of the project.
What problems is the product solving and how is that benefiting you?
Customization.
Omnichannel Retargetting Revs Up Conversions
What do you like best about the product?
We like the fact that now we can generate dynamic web content and app content updates according to the user behaviour. We also like Email and SMS retargeting, which closed the loop across channels for us.
What do you dislike about the product?
Some of the SMS features could use more templates, but manual customization did allow for deeper personalization.
What problems is the product solving and how is that benefiting you?
We needed to streamline our brand’s retargeting efforts across the web, mobile, email and SMS channels. If a user explored a vehicle but it did not convert, Insider triggered a personalized email or SMS, bringing them back into our funnel. This omni-channel approach has increased our lead-to-conversion ratio significantly. Insider has also strengthened our digital sales process.
2X ROI in a short span of time
What do you like best about the product?
The versatility of the Web Suite guarantees a smooth online presence and enables thorough website optimization.
Text messaging was the easiest way to stay in touch with customers. Using Insider's SMS tools, this goal was quite easy to accomplish.
The Insider's Email service excels in delivering pertinent and customized messages. "
Text messaging was the easiest way to stay in touch with customers. Using Insider's SMS tools, this goal was quite easy to accomplish.
The Insider's Email service excels in delivering pertinent and customized messages. "
What do you dislike about the product?
The generic template library and lack of industry wise customization
What problems is the product solving and how is that benefiting you?
Earlier, easy navigation of website was a challenge. Using Insider’s Web Suite we could design an attractive and easy to navigate website. This helped enhance sales and get more website traffic. Timely SMS and Email alerts reduced cart abandonment and enhanced sales yielding us 2X ROI within days of using Insider.
Insider Evaluation
What do you like best about the product?
The company is very supportive in what we need, they strive to deliver the features we request, regardless of the complexity.
What do you dislike about the product?
The investment value is quite high for the size of the company.
What problems is the product solving and how is that benefiting you?
Insider supports us in communication with the customer, via WhatsApp, Email, SMS, and WebPush. It also allows for personalization and A/B testing on our site.
Increase in ROI by 7X in the Last Quarter
What do you like best about the product?
-It is easy to create a seamless engagement strategy using insider tools.
-Pre-defined web templates are very useful and save time.
-Interactive, dynamic elements of users helped us increase conversion.
-Pre-defined web templates are very useful and save time.
-Interactive, dynamic elements of users helped us increase conversion.
What do you dislike about the product?
The platform can be more intuitive. Additionally, Insider has several solutions so sometimes it becomes difficult to draw the full potential of the tools.
What problems is the product solving and how is that benefiting you?
Skelt products were browsed but we were missing opportunities to convert the prospects into customers. The opt-out rate was high for various pages. Using insider solutions, we built a comprehensive strategy to draw new customers and retain existing customers. We attracted customers using predictive behavior. In the last quarter, we increased our ROI by 7x.
Accelerated user booking with price alert web push notifications
What do you like best about the product?
-We love Insider’s plug-and-play templates.
-We also like how Insider has reduced our marketing efforts by automating cross-channel engagement.
-We also like how Insider has reduced our marketing efforts by automating cross-channel engagement.
What do you dislike about the product?
The tool’s capabilities are vast, so at the time of training, Insider introduced us to many trainers. It would have saved us time if we could have had only one person giving us the overview.
What problems is the product solving and how is that benefiting you?
Our focus was to bring back customers to complete their bookings. We also wanted to further engage them with flight add-ons. We consulted Insider’s team to implement web push and web suite tools. It gave us the perfect strategy to bring them back to book tickets with personalized campaigns. The marketing team is now able to launch a campaign much faster with customized and interactive templates.
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