Dovetail
DovetailReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
148 reviews
from
External reviews are not included in the AWS star rating for the product.
One place for all insights
What do you like best about the product?
All your source material and insights are in one place, allowing stakeholders to drill down from the key findings into the sources where they came from. Viewer accounts are free, so you can invite everyone in the team so that all the relevant people have visibility to the findings. In addition to notes from research sessions, you can easily import feedback surveys from Typeform or another system through Zapier.
What do you dislike about the product?
Sometimes it feels a quite sluggish when adding or removing tags. Automatic transcription works poorly for languages other than English.
What problems is the product solving and how is that benefiting you?
* Storing research transcripts
* Qualitative analysis
* Visibility of insights within the company
* Combining data from different sources (surveys, interviews, internal findings etc.)
* Qualitative analysis
* Visibility of insights within the company
* Combining data from different sources (surveys, interviews, internal findings etc.)
Dovetail makes it easy to upload and tag customer conversations, so I actually do this now.
What do you like best about the product?
Dovetail makes it so simple to upload and tag customer conversations. I can quickly organize and categorize key insights without any hassle, which makes going back to analyze and pull out patterns really straightforward. It's definitely made the whole process a lot easier and something I actually do consistently now rather than dread.
What do you dislike about the product?
I did try to upload hundreds of customer comments to Dovetail and ask Dovetail to do the analysis. I didn't get anything useful out of it, but I think AI just isn't there quite yet. I still "manually" analyze the the conversations rather than use the AI features.
What problems is the product solving and how is that benefiting you?
Dovetail is 1 place that I can upload customer conversations and tag them for future insights.
Dovetail is an innovative game changer!
What do you like best about the product?
Dovetail is super helpful for me to make sense of stakeholder interviews and to tag documents. There isn't really any other tool like it. Going from the Microsoft Office suite to Dovetail is a breath of fresh air as it's so much more user friendly. Their latest AI features help me get to insights a lot faster, even if it's just a summary of a call and being able to quickly share a series of highlight clips with colleagues. They have a really generous free plan and even their paid plan is quite affordable.
What do you dislike about the product?
Nothing! I have been really happy with Dovetail. It's a big upgrade from Microsoft Word and Excel which is what I've been using for my research previously.
What problems is the product solving and how is that benefiting you?
Stakeholder interview analysis and document storage and search.
A great customer insight tool for growing enterprises
What do you like best about the product?
My team and I started using Dovetail early on and it's provided value from day one and has only improved. Dovetail gives my team a centralised location to store and reference our user research, ensuring data is never lost or fragmented. It has also helped to align our day-to-day product work and to onboard new team members with existing projects. The recent introduction of AI tools such as Summaries has greatly improved the rate of communication to PMs and key stakeholders ahead of final results and more formal planning.
What do you dislike about the product?
There are some quirks in the layout and design of certain functionality but these are minor overall.
What problems is the product solving and how is that benefiting you?
- Improved Product team alignment
- Customer insight retention
- Project onboarding
- Customer insight retention
- Project onboarding
Amazing platform for research synth work
What do you like best about the product?
I use Dovetail mostly for tagging / analysis, and for research repository. With their new AI features, you get a high-quality transcription, automatically generated AI notes, categorization of tagging suggestions and themes which speeds up your work a lot.
What do you dislike about the product?
The search feature is okay but it doens't always give you the best results.
What problems is the product solving and how is that benefiting you?
Dovetail streamlines a lot of our UX Research work with centralized data and making analysis more efficient and quick with tagging. It also allows stakeholders to get a quick and detailed insights into our research interviews.
Great functionality for indepth research
What do you like best about the product?
Very easy to grasp and set up and initiative. I found the customer support to be helpful and quick to respond.
What do you dislike about the product?
At the time where was no functionality to identify common themes, this had to be done manually by the user. Although I understand this is in the pipeline.
What problems is the product solving and how is that benefiting you?
An central place for me to record research data and for my client to access it and keep coming back to us in a user-friendly format.
A powerful, user-centric analysis and socialization tool for any organizational insights function!
What do you like best about the product?
Dovetail combines user-friendly design with robust functionality, making it accessible not just for UX researchers and other insights functions (customer support, product marketing, data science, etc.) but also for non-research stakeholders across the organization. Having an easy-to-use tool helped us build crucial cross-functional relationships through collaboration. Building highlight reels of research clips was especially powerful and impactful. Feeds were also utilized heavily to give stakeholders a place to "view the latest knowledge" from our research studies. Leveraging Dovetail helped us significantly improved the value of user experience research (UXR) within our organization.
What do you dislike about the product?
Dovetail is constantly improving - this is great, though the constant change made it slightly more difficult to establish a process long enough for it to stick. For example, we changed how we built our report templates, changed permissions for stakeholders to access our data, and how we integrated with other tools.
To be clear, I wouldn't want it any other way! I love that Dovetail consistently asks for and implements user feedback.
To be clear, I wouldn't want it any other way! I love that Dovetail consistently asks for and implements user feedback.
What problems is the product solving and how is that benefiting you?
Dovetail helps us socialize insights and build cross-organizational empathy
Incredible tool!
What do you like best about the product?
Dovetail has been an incredible tool for our team! It's user-friendly and easy to navigate, making the research process much easier. The AI support has been a game changer! especially with the auto-tagging feature! It really has helped me to save more time when tagging for consistency in our insights. We've really enjoyed how intuitive the platform is and it has become an essential part of my workflow. I highly recommend it!
What do you dislike about the product?
The AI support for tagging is a game changer, but it could be improved to recognize more items that need tagging. I'd love to spend even less time on manual tagging.
What problems is the product solving and how is that benefiting you?
Documentation, documentation, documentation!
Dovetail is a life saver
What do you like best about the product?
Prior to dovetail, our videos and call were either scattered all over google drives or transferred as tribal knowledge (a lot of which was outdated and not relevant). The best parts of dovetail are how it keeps all of my projects organized, tagging and highlight content, allowing me to synethesize across multiple interviews or across multiple projects to generate insights. I love being able to take a snip and make a reel, that has been very powerful to show to leadership. We've also created personas for our users, so I like the flexibility that Dovetail provides with additional data that you can create and filter by.
What do you dislike about the product?
They do keep making a lot of changes that impact how I have things setup and organized. I'm not a big fan of the Ai work yet. I still feel like the quality that I can produce out weighs the speed of ai. The transcripts are not always perfect but I do like the control the edit them. I wish we could use two languages in one call. We often meet with customers that speak portuguese and we have a translator. But the transciption when they talk gets totally messed up. Even though I can't read it, it would be nice because I could highlight and show the timing of when they were talking.
What problems is the product solving and how is that benefiting you?
Dovetail keeps my repository organized. Dovetial helps me gather a lot of qualitative data and come up with insights that guide our product. Dovetail helps me narrow quotes by persona.
Changed the way I analyze user interviews
What do you like best about the product?
I love the way Dovetail offers auto-transcribing videos (to my surprise it worked really well with Polish language), and jumping through that video by selecting the right parts from transcription. With highlighter and tagging I can quickly find the most interesting parts of the video.
Before, my team rarely watched the recordings from usability testing, but it changed with relevant clips made in Dovetail. And it really changed their attitude to feedback when they were able to see participants reactions, instead of just summary.
Before, my team rarely watched the recordings from usability testing, but it changed with relevant clips made in Dovetail. And it really changed their attitude to feedback when they were able to see participants reactions, instead of just summary.
What do you dislike about the product?
When I started to use Dovetail I felt that there should be more guidance on how to organise my work in that tool so it would be most helpful. I had to spent a lot of time to figure it out, and re-iterate on my initial ideas.
What problems is the product solving and how is that benefiting you?
It helps me to find new insights and present them in a format that is more convincing for the stakeholders.
showing 41 - 50