Sold by: DovetailÂ
Deployed on AWS
Dovetail is the first AI-first customer insights hub, helping thousands of teams build better products.
Overview
Dovetail is the first AI-first customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail automates end-to-end qualitative data analysis and insight discovery, enhances collaboration between teams, and drives action. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing.
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@dovetail.com , for a private offer.
Highlights
- Projects: Talk to customers, we'll do the rest. Turn customer conversations, docs, and user feedback into instant insights. Empower your org with customer knowledge to unlock infinite possibilities.
- Channels: From overwhelming feedback to focus. Turn all your customer feedback into real-time insights with AI. Uncover trends and build products people love. Hear the voice of the customer.
- Ask Dovetail: Ask Dovetail literally brings the voice of your customer directly to Slack and Microsoft Teams, giving you customer insights at the speed of AI.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise | Please reach out to AWS-Marketplace@dovetail.com for custom pricing. | $100,000.00 |
Dimension | Cost/unit |
|---|---|
Overage above contracted amount. | $0.01 |
Vendor refund policy
You will not be entitled to a refund of paid and outstanding fees.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Find the answers you need to help leverage the full potential of Dovetail and start enabling your teams to build better products.
You can contact support at support@dovetail.com . Support is available 24/7. We'll respond within 24 hours.
You will have a dedicated customer success manager. The customer success team can be contacted at customersuccess@dovetail.com . Customer success is available from 7:00 a.m. to 7:00 p.m. US PST, Monday through Friday.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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148 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Information Technology and Services
Fantastic innovation transforming the product
Reviewed on Apr 25, 2025
Review provided by G2
What do you like best about the product?
My work is 1000% improved with suggested highlights and magic summary and chat. The product managers and developers and designers I work with are wowed by their viewer experience to easily find data. This is the best improvement and innovation in a tool I have used for years.
What do you dislike about the product?
I don’t really have anything to add here
What problems is the product solving and how is that benefiting you?
Making it easy for dozens of people to discover research data
Rashina B.
An insight is worth a million dollars
Reviewed on Apr 24, 2025
Review provided by G2
What do you like best about the product?
Dovetail’s continuous desire to improve is honestly its most attractive feature. I first made the case to use it at our company over two years ago. Today, as the head of research and strategy, I’ve turned into a key part of our researcher onboarding for every engagement for our Fortune 300 enterprise clients.
What do you dislike about the product?
I wish our use case as a consultancy was more of a primary experience. When it comes to easily creating hierarchy and strict permissioning for separate teams and client teams
What problems is the product solving and how is that benefiting you?
Streamlines process of uploading user video sessions and analyzing transcriptions
Katie A.
We love using Dovetail!
Reviewed on Apr 24, 2025
Review provided by G2
What do you like best about the product?
We like being able to store all our research in one place and search it all together. I also love the transcripts and the link to the videos to easily show customer feedback as well as create the highlight reels.
What do you dislike about the product?
It can be hard to organize data, especially with a large enterprise organization.
What problems is the product solving and how is that benefiting you?
The biggest problem is our research repository and it helps us to collect data in one place and easily share with others
Information Technology and Services
Makes our jobs easier
Reviewed on Jan 06, 2025
Review provided by G2
What do you like best about the product?
Ability to easily build video reels for presentations
What do you dislike about the product?
Wish the AI features were more robust, but they have improved
What problems is the product solving and how is that benefiting you?
Helps us analyze audio/video data much faster
Melanie G.
The best tool for organizing interviews and finding themes
Reviewed on Dec 13, 2024
Review provided by G2
What do you like best about the product?
Great interface. It's easy to upload content and keep it organized. You can also highlight important passages and find themes, which you can then tag- which is such a time saver when you're revisiting interviews years later.
What do you dislike about the product?
The price. My organization can't afford to give everyone access, so the information needs to be shared in different ways.
What problems is the product solving and how is that benefiting you?
It lets all of the designers on the team organize their content in the same place. We can find common themes across our products.