Dovetail
DovetailReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
148 reviews
from
External reviews are not included in the AWS star rating for the product.
Store, analyze, and showcase your research data
What do you like best about the product?
Dovetail is an incredibly versatile research repository. It is the tool we use to store, analyze, and present our qualitative UX research data. It is very quick and easy to analyse multiple interviews and identify patterns. It can help a power use to cut through the data in different ways and create compelling reports whilst linking to the evidence.
What do you dislike about the product?
Dovetail can be overwhelming for less experienced users who join an organization that is already using it in specific ways. Also, depending on how well organized the information is, it can also be a challenge to find the right thing for a stakeholder who is not using it regularly.
What problems is the product solving and how is that benefiting you?
It allows us to store all research data in a single accessible space and ensures accountability. It also gives powerful tools to the researchers to analyze their data and find patterns. It also allows researchers to create reports with videos and quotes, linked to the original source and keeping the evidence chain unbroken. The new AI Magic features are also big time savers as they can summarize and highlight interesting points in interviews.
Great Tool to Analyze My Research Projects
What do you like best about the product?
It is flexible enough for various needs and different kinds of research projects.
What do you dislike about the product?
The transcription feature can be funky at times, which has promted me to re-upload recordings multiple times until it finally worked.
What problems is the product solving and how is that benefiting you?
It helps me to easily apply, manage, and anlyze tags in my data which directly leads to supporting better insights and easier reporting (as I can link back to these).
The leading UXR qualitative analysis tool
What do you like best about the product?
The best part about Dovetail is how seamlessly I can curate and share user insights with stakeholders. No video editing, no downloading and uploading of video clips. I just pop the most interesting moments into my reports, into Slack (with integration support), into comments, and there they are. I'm using Dovetail for multiple hours every day.
They provide a wide set of tools to look at your interview data (and now also surveys, NPS, tickets, etc), and synthesize it from a birds eye view.
If you're trying to build a dynamic, ever growing repository, Magic Search is a gamechanger for finding what you need amidst the reams of data. It's largely stakeholder friendly and has definitely made some jaws drop when I've shown them how to use it.
Finally, the Dovetail team itself is exceptionally responsive to feedback and has built a lovely community of research-minded folks. It's very clear that they're building based on what we're saying, and they take suggestions very seriously.
They provide a wide set of tools to look at your interview data (and now also surveys, NPS, tickets, etc), and synthesize it from a birds eye view.
If you're trying to build a dynamic, ever growing repository, Magic Search is a gamechanger for finding what you need amidst the reams of data. It's largely stakeholder friendly and has definitely made some jaws drop when I've shown them how to use it.
Finally, the Dovetail team itself is exceptionally responsive to feedback and has built a lovely community of research-minded folks. It's very clear that they're building based on what we're saying, and they take suggestions very seriously.
What do you dislike about the product?
Pricing. Some of the features (workspace tag boards namely) that we leaned on in previous years on a Team plan (legacy) got locked behind their Business plan. It was a near 4x leap in costs to maintain parity with what we had before to maintain our existing repository structure.
They've been developing many new AI-powered features that are recouping some of that value, but those are available on ALL paid plans, so it feels a bit hard to justify the shift (or at least it stung dearly as an existing customer).
As a tool, Dovetail definitely has some learning curves. Stakeholders usually need significant hand-holding to learn how to leverage the tool, both as a viewer or a contributor.
They've been developing many new AI-powered features that are recouping some of that value, but those are available on ALL paid plans, so it feels a bit hard to justify the shift (or at least it stung dearly as an existing customer).
As a tool, Dovetail definitely has some learning curves. Stakeholders usually need significant hand-holding to learn how to leverage the tool, both as a viewer or a contributor.
What problems is the product solving and how is that benefiting you?
Dovetail streamlines working with qualitative data. It automates transcription. It now even has automatic meeting import. It suggests highlights. It has AI analysis tools. All of the raw data is flexible and can be arranged into interactive reports (insights) for quick building, and engaging content. This means I'm not spending time editing video clips, downloading and uploading things, or tabbing through all the interviews separately to find themes. I can look at the themes, tags, and interesting quotes from a birds eye view to catch patterns.
I've built out a robust repository in Dovetail, and it's been a godsend for answering the question of "what do we know about X". Previous research is just a few clicks away instead of trying to remember what dusty archive it was stored in. Because I use a global taxonomy, I also can leverage that, filters, and magic search to get to some very nuanced questions.
I've built out a robust repository in Dovetail, and it's been a godsend for answering the question of "what do we know about X". Previous research is just a few clicks away instead of trying to remember what dusty archive it was stored in. Because I use a global taxonomy, I also can leverage that, filters, and magic search to get to some very nuanced questions.
A Tool for Efficient Knowledge Sharing in Project Teams
What do you like best about the product?
One of Dovetail’s key features that speeds up our work is the automatic suggestions for highlights. This allows for faster and more efficient analysis of transcripts from user interviews, helping us quickly extract key insights from research. This feature is especially valuable when dealing with larger amounts of data, as it automates certain stages of analysis, saving us time.
What do you dislike about the product?
While Dovetail is extremely helpful, we see potential for greater flexibility in tag-based analysis. Currently, the tagging function works well, but additional options for analysis could further streamline our workflow.
What problems is the product solving and how is that benefiting you?
At our company, which has multiple small project teams working on different products – primarily Jira applications – Dovetail has proven to be an incredibly valuable tool. Our design team, which is also responsible for UX research, uses Dovetail to centralize and organize research findings. This allows us to share insights and findings with other teams.
Importantly, our applications sometimes overlap in terms of functionality, meaning that knowledge gained from one project can be valuable to other teams. Dovetail makes it easy to browse and apply insights from other teams’ research, significantly enhancing the efficiency and consistency of our work.
Importantly, our applications sometimes overlap in terms of functionality, meaning that knowledge gained from one project can be valuable to other teams. Dovetail makes it easy to browse and apply insights from other teams’ research, significantly enhancing the efficiency and consistency of our work.
Powerful tool for UXR
What do you like best about the product?
Tagging is easy-to-use and I love the visual aspect like the Charts and Insights sections. Categorizing and searching through hundreds of user interviews is straightforward, even for those who haven't used a UXR platform like Dovetail before.
What do you dislike about the product?
I would love if Dovetail didn't cut off the insights titles in the Charts section (especially for bar charts). I've experience a few usability issues as well when tagging that's slowed me down.
What problems is the product solving and how is that benefiting you?
Dovetail makes it easier to tag and summarize user research interviews, which we use to inform stakeholders of why/how we're building certain features. We use it for both broad user research, and specific analysis of prototypes.
An easy to use and incredibly valuable tool for qualitative researchers!
What do you like best about the product?
It is safe to say that I am a major fan of Dovetail! Since being introduced to it a couple of years back it has been my go-to software whenever I'm undertaking qualitative analysis.
One of the first things which converted me to the platform was the fact that it's incredibly easy to learn how to use - a quick overview by a colleague tends to be enough to get set up and started! I have introduced a number of my own colleagues to the platform (as well as different departments) and all have agreed that it's really easy to get to grips with.
As a researcher, I find Dovetail invaluable at helping me collect, analyse, synthesise and ultimately make sense of my data - I would be lost without it!
The recent AI integrations which have been added to the platform are fantastic tools to help save a lot of time. I've only really scratched the surface with these so far and I'm excited to see how they can further add value to my work!
One of the first things which converted me to the platform was the fact that it's incredibly easy to learn how to use - a quick overview by a colleague tends to be enough to get set up and started! I have introduced a number of my own colleagues to the platform (as well as different departments) and all have agreed that it's really easy to get to grips with.
As a researcher, I find Dovetail invaluable at helping me collect, analyse, synthesise and ultimately make sense of my data - I would be lost without it!
The recent AI integrations which have been added to the platform are fantastic tools to help save a lot of time. I've only really scratched the surface with these so far and I'm excited to see how they can further add value to my work!
What do you dislike about the product?
The only negative I'd raise is the cost of Dovetail - however this is similar to most other software liek this!
What problems is the product solving and how is that benefiting you?
Dovetail is a fantastic tool for helping me to collate all my qualitative user research insights in one place. It is an invaluable tool for fasciliatating analysis, also allowing for collaboration on this task. It helps me to analyse, organise and present my data in a really user-friendly visual manner.
I recommend this tool to every company I work with
What do you like best about the product?
The Dovetail team understand their audience. Every new feature they release makes my job as UX Researcher easier. I can collaborate effortlessly with stakeholders across all depeartments, that's how easy it is to work with. After I set up a project and create a tag board literally anyone can analyse and synthesise interviews and user tests. This is sooo helpful for scaling research. Also, nothing gets lost. With the global tags we can collect insights across all projects and over time build an extensive opportunity backlog. Every customer need or pain point is stored and can easily be prioritized.
What do you dislike about the product?
For data privacy reasons I can't make research reports public. This means every stakeholder needs to log into Dovetail to view the report and watch the interview snippets. This is tricky when you're dealing with busy execs who have no patience to sign up for a new tool, even with SSO.
What problems is the product solving and how is that benefiting you?
More impactful research. Streamlined proccesses. Seamless cross-functional collaboration.
A worthwhile tool
What do you like best about the product?
Dovetail has made it easy for our team to collect, organize, bundle, and review user research data all in one place. I really appreciate the ability to tag key insights and keep everything structured. It helps me revisit information quickly, even if I haven’t touched it for weeks or months.
What do you dislike about the product?
When I first took over as the main user, I found there was a bit of a learning curve. Our researcher had everything set up well, but as a product designer who doesn’t spend every day in research tools, it took some time to feel comfortable navigating and making the most of its features.
Now that we no longer have a full-time researcher, the cost feels a bit steep for how much use I get out of it. It’s definitely worth it for larger teams, but for someone like me who dips in and out, it feels like I’m not getting full value from the subscription.
Now that we no longer have a full-time researcher, the cost feels a bit steep for how much use I get out of it. It’s definitely worth it for larger teams, but for someone like me who dips in and out, it feels like I’m not getting full value from the subscription.
What problems is the product solving and how is that benefiting you?
Usability testing and user interviews are a fountain of insights but without Dovetail those insights, if not immediately applied, would, over time, get lost in the wind. Dovetail helps us manage and draw connections that we can refer back to.
Best tool for Design and Product
What do you like best about the product?
I have not seen another tool that can help with analysis and keep research organized, like Dovetail. As a UX Researcher and former Product Manager, this is one of my favorite tools. I can clearly see pain points, themes, and more, while clearly organizing my notes, transcripts, and calls with tags. It is easily accessible to design and product, and it saves tons of time in workflows. I would be incredibly at a loss without it. Customer support is also great, I should add. I've never had an issue with them.
What do you dislike about the product?
I wish there was more of an onboarding at the start so I could have clearly organized and known how to use my tags. I know now it may have changed. At the start, you want to organize properly with tags, so. having that helping hand on a zoom is very important. Not everyone wants to watch a video or read support articles. I think to successfully use a tool, there should be a few onboarding calls.
What problems is the product solving and how is that benefiting you?
Dovetail created a one stop shop to quickly gather insights and view pain points, opportunities and more from all forms of UX Research, which led to quickly referencing various features and easily creating oranized repositories and research projects. The tool also brings together product and design and it was much more accessible than google drive for example. The tagging was the best feature, as any PM or Designer can use those to quickly view research based on their needs as well. Dovetail also helped easily transcribe and tag qualitative research and keep a central repository for all.
Dovetail is a game changer
What do you like best about the product?
A robust research repository which is very user-friendly and slick. The new AI feature is a game changer, allowing you to analyse at volume at lightning speed with sharp accuracy. It's accelerated the speed at which we work and we couldn't be happier. The support you get is brilliant - issues are jumped on quickly in an efficient and friendly manner. They are leaders in the field.
What do you dislike about the product?
Tag taxonomy is tricky to nail down and there could be more support for this in the tool
What problems is the product solving and how is that benefiting you?
Repository to have all research in one place, where others in the business dip into. Analysis and synthesis used to be a long and laborious process, it's now much quicker with the new AI feature.
showing 31 - 40