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BugSnag for AWS

SmartBear Software

Reviews from AWS customer

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External reviews

37 reviews
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External reviews are not included in the AWS star rating for the product.


    Computer Games

Bugsnag is a great tool to deal with Errors

  • November 08, 2022
  • Review provided by G2

What do you like best about the product?
Bugsnag has a very intuitive dashboard to find all the errors that happened in your applications segregated by platform, device model, users, app version, and an infinite amount of predefined and custom filters you can add dynamically.
What do you dislike about the product?
It has not an accurate error spike detection tool. If for some reason a new (or existing) error (crash, ANR, app hang) is raised due to an unexpected reason you won't be able to catch it.
What problems is the product solving and how is that benefiting you?
Bugsnag is a great tool for detecting errors produced in your applications. From ANRs on Android devices to App Hangs on iOS devices. You can easily see them, analyze them, send them to other tools, notify your team, create complex filters, and more.


    Construction

Good product, even for product people

  • November 18, 2020
  • Review provided by G2

What do you like best about the product?
The UI is great and easy to navigate. Separating out projects or products is also possible and very helpful.
What do you dislike about the product?
Not much to offer here since Im only using it in a limited fashion.
What problems is the product solving and how is that benefiting you?
We are solving problems of keeping our support and product teams informed through some automated messaging when one of our customers hits an error. We've been able to decrease the customer reported bugs through our support line (expensive) by catching them earlier.


    Aleksei J.

We have been bugged by bugs!

  • October 10, 2020
  • Review provided by G2

What do you like best about the product?
Bugsnag is a useful and reliable product: you can install an additional library to your source code and email or other notification will arrive in case of exception occurs.
We can group similar bugs and compare them.
Able to show additional information to help debug with an audit trail.
After usage of Bugsnag I decided not to write my own exception catcher, Bugsnag is more flexible when doing such things.
What do you dislike about the product?
Everything is OK: Bugsnag stays on the market for quite a long time, so it fixed all its own bugs.
The price seems to be higher than could be.
What problems is the product solving and how is that benefiting you?
It allows you to achieve exactly what you expect and solve your problem. Because sometimes it is not so easy to distinguish certain exceptions among others and find a weak point in the application.
When I write a native Android application, this exception catcher helps me a lot. It saves time, money, and my nerves, allows me to fulfill the task in time.
The testing process always goes with fun. When we start to use BugSnag, our team remembered and laughed at the movie "It's a Mad, Mad, Mad, Mad World". That time when Sylvester Marcus exclaims "You bug me now!".
Recommendations to others considering the product:
From time to time it is useful to try another rival service with the same functionality.


    Human Resources

Bugsnag snags all the bugs

  • July 17, 2020
  • Review provided by G2

What do you like best about the product?
Bugsnag has great UI For tracking bugs. It almost always captures and displays enough information to debug an issue and not as confusing compared to other bug catching software. Pricing is also reasonable.
What do you dislike about the product?
My only complaint is I wish emails could be customized more to show more info without having to click the link.
What problems is the product solving and how is that benefiting you?
The problem we were trying to solve is managing our bugs and the benefits have been an all in one solution to manage our bugs.
Recommendations to others considering the product:
Read review


    Hospital & Health Care

Excellent real time bug notifier!

  • July 15, 2020
  • Review provided by G2

What do you like best about the product?
The real time capability and ability to group similar bugs. Also ability to show additional information to help debug such as audit trail of click events.
What do you dislike about the product?
There is nothing to dislike. This has more than enough out of the box and gives ability to add more custom information.
What problems is the product solving and how is that benefiting you?
Trying to capture backend and frontend errors our users are facing.
Recommendations to others considering the product:
Definitely use this tool for error monitoring over others!


    Internet

Really helpful for surfacing new errors and detecting anomalies and issues

  • October 24, 2019
  • Review provided by G2

What do you like best about the product?
Errors appear close to real-time on the dashboard. Filtering by time or error class is really simple. Spikes in errors are reported quickly.
What do you dislike about the product?
Search functionality is really lacking. It’s hard if not impossible to do full text search for error contents.
What problems is the product solving and how is that benefiting you?
Bugsnag allows one to dive deep into errors to find the root cause. Being able to see the stack trace and find where the errors are coming from is super helpful.


    Josh E.

Great monitoring service

  • October 18, 2019
  • Review provided by G2

What do you like best about the product?
Supports lots of platforms. Displays caught and uncaught errors together. Lots of flexibility in what you can attach to an error for metadata. Also supports native mobile platforms very well, which makes it easy to put client and server monitoring all in one place.
What do you dislike about the product?
Monthly event limits are low. When a spike occurs, sometimes events get dropped, which can mask other problems or make it difficult to determine when the problem is resolved.

Also, for mobile events, they get presented at the time they are sent, not the time they actually occurred. For servers that are always online, this is rarely a problem. But for mobile devices which may be offline for hours before they can transmit Bugsnag events, this can cause a lot of confusion when a problem is resolved and old events keep rolling in.
What problems is the product solving and how is that benefiting you?
All sorts of problems. Bugsnag events are useful for debugging hard-to-debug problems, detecting errors or inconsistencies in production data, we even used it to monitor the quality and consistency of responses returned by our API by implementing Bugsnag on our clients.


    Sports

Extensive bug detection tool

  • May 04, 2019
  • Review provided by G2

What do you like best about the product?
The easy setup process and catching the full stack trace of the error occurred is the main feature I like. Also you can integrate multiple apps to notify ( I have integrated slack ) to quickly find the bugs before our users do.
What do you dislike about the product?
Almost nothing, The free plan offers many out of the box features which are pretty good.
What problems is the product solving and how is that benefiting you?
Using it in our app to identify bugs faced by our users


    Government Administration

Great easy to use tool

  • July 13, 2018
  • Review provided by G2

What do you like best about the product?
Bug snag is very intuitive and resolved so many problems for me.
What do you dislike about the product?
Nothing really. Maybe a nicer platform would be nice.
What problems is the product solving and how is that benefiting you?
Project planning


    Roland M.

Deliver high quality software with bugsnag

  • February 28, 2018
  • Review provided by G2

What do you like best about the product?
The excellent function of automatic application diagnostics. It checks your application and makes a log of errors. You can easily view their frequency and how much the user has suffered from this error. Bugsnag simplifies your work with bugs, you can group them, track or solve one click of the mouse.
What do you dislike about the product?
After the upgrade, the user interface became a bit uncomfortable. I think it's because I'm used to the old version. In the rest the service is excellent.
What problems is the product solving and how is that benefiting you?
We use bugsnag to monitor errors in mobile applications. We have a small development team and this service is so good for us. We integrated our project with bugsnag in just one day. The support team helped us very much.
Recommendations to others considering the product:
This service has a two-week free version. We searched for a suitable service for a long time and stopped our choice for bugsnag. It is very simple to use and performs all the tasks assigned to it.