Overview

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SmartBear's BugSnag is a developer-first observability tool that helps teams monitor, troubleshoot, and optimize application performance and stability across every layer of the stack - from real user interactions to backend systems. Built for speed and simplicity, BugSnag empowers engineering organizations to gain visibility into application health, reduce mean time to resolution (MTTR), and accelerate release cycles with confidence.
With support for real user monitoring (RUM), backend performance monitoring, error tracking, and distributed tracing, BugSnag offers a unified solution to identify, diagnose, and resolve issues faster. Whether you're managing mobile apps, web applications, or other platforms, BugSnag delivers granular insights into latency, reliability, and user experience without the noise. Built-in customization features including custom filters, bookmarks, targeted error views, and configurable notifications, help teams tailor the product to their unique workflows and priorities. Dynamic sampling helps avoid overages and surprise monthly bills while allowing teams to get the insights they need.
Flexible deployment options, including an on-premise version of BugSnag, let organizations address needs around compliance, security, and data residency. Dedicated support resources and expert guidance ensure long-term app performance and stability. With prebuilt dashboards, flexible alerting, and deep context across frontend and backend systems help developers focus on what matters most: delivering stable, high-performing software.
Highlights
- Keep your applications healthy and stable to meet business goals around revenue, customer retention, and brand reputation. BugSnag's error tracking helps developers quickly identify and fix issues with breadcrumbs and get the information you need with custom metadata, so you can stop getting lost in logs and make data-driven decisions about release quality.
- Quickly identify and resolve performance issues whether they're on the frontend or backend with key metrics around CPU usage, memory consumption, and rendering metrics. And by dynamically sampling performance data, BugSnag lets you obtain the user insights you need without cost overruns and surprise bills.
- Distributed tracing establishes the root cause of performance bottlenecks, such as slow running database queries or inefficient query patterns, and shows how backend errors might be impacting user experience.
Details
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Pricing
Free trial
Dimension | Description | Cost/12 months |
---|---|---|
BugSnag Error 100,000 Events/Day | BugSnag Error 100,000 Events/Day - 1 Year Subscription | $12,719.00 |
BugSnag Performance 150M Spans/Month | BugSnag Performance 150M Spans/Month - 1 Year Subscription | $12,829.00 |
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Our refund policy can be found in the SmartBear Terms of Use: https://smartbear.com/terms-of-use/Â
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
SmartBear offers you multiple support options for enabling your success with BugSnag: viewing product documentation, participating in our Community Forums, or by submitting a ticket to our Customer Care team. To get started with BugSnag, use the SmartBear Academy:
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.