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How MoEngage helps Sociolla to reach SOCO app users
What do you like best about the product?
Great tech, engineer support team + customer service representatives. A powerful dashboard that gives us options to play around especially with push notifications for different platforms - Web, Android, and iOS. Useful features - for example: Key metrics configuration, segmentation, campaign groupings, analytics, events logging, integration validation, easy role/permission settings.
What do you dislike about the product?
Delay in recognizing or profiling users (sometimes logged-in users is detected as guest) - although this seems quite inevitable at most cases, limitation to export details of each push notification campaign, specific features that sometimes are not flexible enough with exact business requirements.
What problems is the product solving and how is that benefiting you?
Enabling Push Notifications for app users (Android + iOS). More tractions and activations. A lot of indirect benefits that are driven by engaging our app users which we never able to do before we integrated MoEngage with both our Android + iOS apps. By sending different push notification we learn new things every day.
Recommendations to others considering the product:
use all campaign features and consult carefully with your CSR representatives, invite and involve tech team since day 1 as much as possible to get directly into the problem and how the team can solve it in the fastest way.
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Easy to understand the tool
What do you like best about the product?
The tool is very user friendly and the data is so crisp. In a single place we can understand multiple metrics.
The tool is very easy to understand.
The tool is very easy to understand.
What do you dislike about the product?
Need more features like how we can use different colors ad bold fonts in the communication
What problems is the product solving and how is that benefiting you?
Push amplifications
My experiences with MoEngage
What do you like best about the product?
The customization available and control over the minute details which is usually templated. The level of custom use-cases we are able to achieve using this tool is vast and at the same time very useful in making the communications very contextual and personalized.
The Customer Success team is very active in making sure we achieve our use-case. They will help you along the way in making sure that we are on the right path. At the same time, the quarterly reviews with them give an idea and help you understand what works and what does not.
The Customer Success team is very active in making sure we achieve our use-case. They will help you along the way in making sure that we are on the right path. At the same time, the quarterly reviews with them give an idea and help you understand what works and what does not.
What do you dislike about the product?
The campaign setup is a bit lengthier. It takes quite some time to set it up. Another thing is that features are not universal. For example, Sherpa is not available across all channels. This causes issues while setting up similar campaigns across all channels.
What problems is the product solving and how is that benefiting you?
We are currently trying to create the Re-Marketing funnel optimization using the automations by making sure all the channels are inter-linked. This has helped in optimizing costs across channels for our re-marketing costs but at the same time, we have been able to make sure a user is not bombarded with Ads or communications which helps in making sure the user journey is very seamless.
Recommendations to others considering the product:
Amazing support team. Tools are always evolving and the best part with MoEngage is that they are continuously in touch with you to make sure that they build whatever is required.
Moengage is great for startups
What do you like best about the product?
Great user engagement platform. It's mostly giving good ctr rates
What do you dislike about the product?
It's kind of expensive for first time users
What problems is the product solving and how is that benefiting you?
Nothing as of now
Moengage is good for companies looking to scale
What do you like best about the product?
Moengage gives the flexibility to cater to multiple needs of the user and is truly an intelligent platform
What do you dislike about the product?
Pricing - can be more affordable for the end user
What problems is the product solving and how is that benefiting you?
Retention and engagement
Great product with class leading functionalities
What do you like best about the product?
Customer Support, sales team having complete knowledge of the product. Class leading product features that no other vendor is able to
What do you dislike about the product?
There is some scope of improvement that can make the process of sending notifications a little more faster.
What problems is the product solving and how is that benefiting you?
Able to increase user engagement on the app. Convert inactive user back to active user.
Recommendations to others considering the product:
There are some areas where we can make some improvements to the product to speed up the process of notification sending.
A very good product
What do you like best about the product?
The analytics support provided by Mo-engage
What do you dislike about the product?
Nothing as such. Everything is fine here
What problems is the product solving and how is that benefiting you?
They have perfect dashboard for analytics
Recommendations to others considering the product:
No I am bad at recommendation
Moengage Review
What do you like best about the product?
The user interface and onfigurability...
What do you dislike about the product?
The time taken for integrating the product.
What problems is the product solving and how is that benefiting you?
User Growth on the product
Retention
UX
Copy of the product
Irregular drop offs
Retention
UX
Copy of the product
Irregular drop offs
Recommendations to others considering the product:
None
Value for money
What do you like best about the product?
Value for money when compared to their closest competitors
What do you dislike about the product?
UX and support should be improved, it’s not great right now
What problems is the product solving and how is that benefiting you?
Push notifications
Easier interface and excellent reporting
What do you like best about the product?
The ease of achieving segmentation and the ability to pass custom fields to the moengage database externally, as well as extracting data using bigquery directly make it really versatile and key to have all the data at your disposal in a matter of few minutes. Cheers!
What do you dislike about the product?
The moengage database could be more readable (field names/table names)
What problems is the product solving and how is that benefiting you?
Major problems we have solved all thanks to moengage include geofencing which is key to our business (Zoomcar from airport)
Others include complex segmentation by integrating calculated fields with Moengage and scheduling of reoccurring campaigns.
Others include complex segmentation by integrating calculated fields with Moengage and scheduling of reoccurring campaigns.
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