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Delightful CRM experience by utilising Moengage
What do you like best about the product?
Analytic tools across platforms and atttributes.
What do you dislike about the product?
Lack of campaign variations for on site messaging as well as pre-made template for FLOW journey.
What problems is the product solving and how is that benefiting you?
Retargeting lost leads by identifying drop off funnel within the user journey. Moengage allow me to A/B testing the most ideal approach to retarget and segment each respective target audience
Recommendations to others considering the product:
All in one SaaS service with a rockstar account management support. Great website analytics with detailed attributions analysis.
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Great mobile engagement platform with premium support
What do you like best about the product?
Platform's robustness and amount of features. MoEngage allows us to leverage our mobile strategy by having tons of behavioural data and analysis. It also has a very complete communication suite. We're currently using it only for our apps but we have already seen major results. I do need to point out the quality of support. When we were looking for a platform like this, we read dozens of reviews and ratings about customer support. MoEngage outperformed top platforms in this sense. We decided to go with it because we knew that having a good onboarding and support along the way was critical for success. We have a dedicated customer success manager that has been helping us on a weekly basis from the beggining.
What do you dislike about the product?
Nothing in particular. The onboarding process was fabulous, and the support staff as well. The only thing I'd point out, if I had to pick one negative thing, would be that billing is only in dollars or euros, which for South American company is not perfect. Still, this is standard on the market and was not a surprise.
What problems is the product solving and how is that benefiting you?
We're mostly trying to improve engagement and retention on our mobile platform. For this to be accomplished, we need deep insights from data and a powerful communication channel. This has been possible with MoEngage. From day one we saw clear ways to make our app communication better and started collecting positive results (better conversion rates and retention) just a few months later.
Recommendations to others considering the product:
Of course, compare it to other platforms to see what best meets your requirements. But I'd give it a try since it's one of the most complete mobile engagement platforms available on the market,
It's Great to track user behaviour and easy to do marketing campaign
What do you like best about the product?
- insightful
- easy to use
- helpful
- easy to integrate
- there is customer success manager will help you
- easy to use
- helpful
- easy to integrate
- there is customer success manager will help you
What do you dislike about the product?
- So many step to get some data
- If so many data the loading will heavy
- If so many data the loading will heavy
What problems is the product solving and how is that benefiting you?
- do marketing campaign
- user behaviour tracking
- user behaviour tracking
Recommendations to others considering the product:
Great tracking tools and easy to use for marketing campaign
Always fast response for any urgent request occurred or even for just an unimportant question.
What do you like best about the product?
In terms of the dashboard feature, With the goals setting feature, we can trace for all the response campaign and see how the campaign goes. It's really important as we use the result to evaluate the campaign.
In Terms of the services, I got so much help from the assigned person in charge for our company. Lot's of questions, technical requests but Tala has been so great to assist and solve some issues arise.
In Terms of the services, I got so much help from the assigned person in charge for our company. Lot's of questions, technical requests but Tala has been so great to assist and solve some issues arise.
What do you dislike about the product?
I haven't experienced bad service from MoEngage so far.
What problems is the product solving and how is that benefiting you?
As I''m using MoEngage as one of CRM Tools, specifically we use Smart Trigger to distribute Push Notification to targeted member.
So, Targeted member with the right tools, helps me a lot to increase active member and seeing their movement after receiving specific promo or communication.
So, Targeted member with the right tools, helps me a lot to increase active member and seeing their movement after receiving specific promo or communication.
Recommendations to others considering the product:
I would recommend to others considering MoEngage if they are not yet seriously developing their business or mobile apps. When you choose MoEngage as Intelligence Customer Engagement, means that you are ready enough to treat your customer better and make them more engage to your business.
Quite good tool for analytics, segmentation and reaching audience
What do you like best about the product?
Several ways of communicating with audience including email, push notifications, pop ups
Can calculate the size of segments quite easily
Flows help to automate onboarding
Can calculate the size of segments quite easily
Flows help to automate onboarding
What do you dislike about the product?
Some features are more useful for ecommerce companies than fintech, for example the RFM feature
Sometimes segment counts aren't complete or accurate
Sometimes new features are promised but we don't really get to use them until much later on.
Sometimes segment counts aren't complete or accurate
Sometimes new features are promised but we don't really get to use them until much later on.
What problems is the product solving and how is that benefiting you?
Personalizing customer communications to different segments
Flows make communications automated, especially for certain parts of our funnel that need onboarding through different forms. Flows can combine email and push notifications
Flows make communications automated, especially for certain parts of our funnel that need onboarding through different forms. Flows can combine email and push notifications
It has all feature you need to achieve better engagement with your customer,
What do you like best about the product?
We can customize dashboard to match our needs. Moengage is easy to use and create campaigns. The features are really good and easy to learn. It makes things easy to target an audience and we don't have to create same and same campaigns, with little modification, from the start. Friendly Interface and easy to use. Convenient in targeting the audience. Easy to create custom segmentation. We can add our user attribute so it will make us easier to identified our user and also easier for us to create a targeted segmented campaign. Conversion is tracked very detailed and we can use it directly for our reporting to stakeholder.
What do you dislike about the product?
Sometime there is slight delay in the when tracked an event, but it manageable. There is also some delay when upload a custom segment, duplicate a campaign. But overall it is worth with the wait.
What problems is the product solving and how is that benefiting you?
Moengage help me to analyze my customer behavior, to see if our UX is already effective and pleasing our user. Also it helps us to personalize engagement to our user. In terms of segmentation it very help us to create various segmentation so we can aim diferent segment and able to customized our campaign to match with the segment and it help us in the personalized the message sent to user.
We can also knew what is effective user path, is the path wedesigned is give pleasure to user? or is it not?
We can also knew what is effective user path, is the path wedesigned is give pleasure to user? or is it not?
Recommendations to others considering the product:
The product they offered is good, and their success team give us full support not only in implementation phase but also follow up with our progress, give us campaign suggestion etc.
Moengage enable us to do in app engagement and in app analytics in one platform
What do you like best about the product?
Integration between analytics and engagement feature
What do you dislike about the product?
sometimes the query for the analytics and user segmentation took to long.
What problems is the product solving and how is that benefiting you?
We are able to see when the users drop off, and can engage them.
So we can drive more activation or re-activation behaviors for the users
So we can drive more activation or re-activation behaviors for the users
Recommendations to others considering the product:
just explain to MoEngage team what are your concerns and goals, then they can help you with the use case of how moengage will help you in reaching your goals
it is easy to implement and the support team was quick at responding any issue
What do you like best about the product?
as a developer it is quite easy to implement
What do you dislike about the product?
the docs for each release wasn't quite well written
What problems is the product solving and how is that benefiting you?
we didn't need to handle notification coming from moengage, it can take care of itself
Recommendations to others considering the product:
easy installation and quite powerful dashboard
MoEngage is our strong partner for growth
What do you like best about the product?
MoEngage is a powerful tool to manage your company's growth by understanding more about your customer journey and how they interacted with our app. It has a very user-friendly dashboard; where you can see all the key metrics, your topline, as well as all the current & scheduled campaigns. MoEngage also has predictive segments (RFM), where you can see the current users' behavior within the app and engage with those users. This powerful tool provides additional information on our user's segments; who are our loyal users and how many are about to churn.
What do you dislike about the product?
Onboarding MoEngage for the first time was a bit of a challenging times especially for us who have never used this tool previously. This can be improved by providing all the needed information prior to integration ahead of time, as this integration involves not only Marketing but also other respective teams (Product, Growth, Tech).
What problems is the product solving and how is that benefiting you?
Campaigns attribution and user segmentation
Recommendations to others considering the product:
If you are looking for a tool to help you manage & run multiple campaigns for multiple platforms, MoEngage is your answer. It has all the features you need to run Push Notifications, Emails, In-App, even SMS/WhatsApp! Make sure to prepare everything prior to integration to onboard MoEngage. Once you're well adapted to this platform, running segmented campaigns are easy. You can even create multiple campaigns for multiple platforms at the same time. Modifying campaigns are also easy; just duplicate, edit, adjust, and publish it. The dashboard and analytics are very user-friendly, with easy to digest analytics.
Awesome Tool with the best account managers
What do you like best about the product?
Easy to use dashboards to deploy the campaigns and fetch the reports which makes it user friendly.
The dedicated account managers are more like an internal team members than just another account manager.
The assistance and response is too good from the MoEngage team
The dedicated account managers are more like an internal team members than just another account manager.
The assistance and response is too good from the MoEngage team
What do you dislike about the product?
There are certain glitches at times but that's there in every platform. The good thing is they take feedback and improve with the same energy. And their upgrades make sure that they disappear
What problems is the product solving and how is that benefiting you?
Persona marketing.
Personalized targeted communications to users basis their buyer journey
We have got incremental revenues from this channel by deploying push notifications, trigger emails, browser notifications, SMS blasts, etc.
Personalized targeted communications to users basis their buyer journey
We have got incremental revenues from this channel by deploying push notifications, trigger emails, browser notifications, SMS blasts, etc.
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