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Great support, buggy product
What do you like best about the product?
1. Account manager is proactive and always on top of our queries
2. Comprehensive set of features available
2. Comprehensive set of features available
What do you dislike about the product?
1. Lots of bugs are a bummer
2. Don't get to know about new feature releases etc without account manager telling us
3. AMP emails like Mailmodo not available
2. Don't get to know about new feature releases etc without account manager telling us
3. AMP emails like Mailmodo not available
What problems is the product solving and how is that benefiting you?
1. Cohort-level email campaigns
2. DPM is a great feature, would love to utilize it fully
3. Trigger campaigns are useful
2. DPM is a great feature, would love to utilize it fully
3. Trigger campaigns are useful
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Automation Tool for All USER ENGAGEMENT Requirements
What do you like best about the product?
Ability to provide detailed analysis of user's activity on the app. In our case, it is basically to analyze what were the best watched videos, their duration, days/hourly split, which category, etc.
What do you dislike about the product?
There isn't a single thing that I think of that MoEngage doesn't have when it comes to user engagement. They have a Push Notification service, Email Automation service, and in-depth analysis.
What problems is the product solving and how is that benefiting you?
With MoEngage, we are keeping our users engaged in every part of their mobile app journey in such a way that users are able to make use of our app in the best possible way. Benefits that we have observed are 1) Users are making good use of the app. 2) We manually don't have to sit and do it. We can plan and schedule each and every aspect either with the help of a Flow, smart trigger, or general push notification.
Moengage help to me to understand the behavior of audience and let me to catch them back.
What do you like best about the product?
The Sherpa helps me to optimize the content.
What do you dislike about the product?
User segment bit difficult to use and to test
What problems is the product solving and how is that benefiting you?
Mostly retargeting
Good support for our daily CRM operation
What do you like best about the product?
1. user segment function and user behaviour check
2. a/b testing function
2. a/b testing function
What do you dislike about the product?
integration and data function is not that simple
What problems is the product solving and how is that benefiting you?
crm operation and customized user journey and communication
All-in-One tools for CRM needs
What do you like best about the product?
Overall experience with MoEngage is good. It's an all-in-one tool for CRM needs, we can migrate from previous platform to MoEngage with better price and capability.
1. Very user-friendly dashboard interface.
2. Marketing automation feature brings the best CVR compare to all our channels.
3. MoEngage available to send campaigns on multiple platforms/device all in one go.
4. Reporting dashboard structure is very well designed, easy to understand for first time users.
5. Custom subscription packages really help to find the best plan for brand to use based on needs.
6. Best support from their Customer Success Manager that guide us to activate and optimize the platform for better performances.
1. Very user-friendly dashboard interface.
2. Marketing automation feature brings the best CVR compare to all our channels.
3. MoEngage available to send campaigns on multiple platforms/device all in one go.
4. Reporting dashboard structure is very well designed, easy to understand for first time users.
5. Custom subscription packages really help to find the best plan for brand to use based on needs.
6. Best support from their Customer Success Manager that guide us to activate and optimize the platform for better performances.
What do you dislike about the product?
Initial integration was very challenging and a bit complex for us, but was solved with good communication between Fabelio Tech team and the MoEngage support staff. There was some issues where MoEngage unable to send campaigns to our users on shopping sale season, we a bit loss moment at the time. Need to fix all the bugs for better user experiences and improve loading speed on reporting and segmentation sections.
What problems is the product solving and how is that benefiting you?
Costumer's journey on the purchase path is essential on e-commerce; Mo Engage helps us reach every touchpoint on the website start from landing page to conversion.
CRM platform is critical to interact with potential users for conversion and existing customers for up-selling or cross-selling; Mo Engage helps us to reach the audiences at the right time with the right messages.
CRM platform is critical to interact with potential users for conversion and existing customers for up-selling or cross-selling; Mo Engage helps us to reach the audiences at the right time with the right messages.
Why should you choose MoEngage? like what I did
What do you like best about the product?
MoEngage provides a great platform to analyze, study the user behaviors and find the best channels at the right moments to engage.
What do you dislike about the product?
Well, their support is 24/7, speedy, and on time, which makes me resume my work really fast. I can't catch a breath.
What problems is the product solving and how is that benefiting you?
Customer engagement - engage the right users at the right time via the right channels
Retention
Retention
Recommendations to others considering the product:
If you look for a sophisticated product to enable your engagement quickly, this is the solution.
Best CRM solution
What do you like best about the product?
Overall, easy to use and helpful determining the segment.
What do you dislike about the product?
Nothing to dislike in moengage. All good
What problems is the product solving and how is that benefiting you?
analyze based on user behavior
Made for your need
What do you like best about the product?
MoEngage platform is very flexible which enables us to reach to the user with pin pointed segments.
Push Templates help you to sit differentiated when users are getting so many notifications.
Also, customization suited to your industry helps in ease of operations.
Support is awesome and always ready to help your business cases and this really makes the difference.
Push Templates help you to sit differentiated when users are getting so many notifications.
Also, customization suited to your industry helps in ease of operations.
Support is awesome and always ready to help your business cases and this really makes the difference.
What do you dislike about the product?
On rare occasions, service was down but were up quickly within couple of hours.
What problems is the product solving and how is that benefiting you?
One of the key benefit is their pushamp+ features which has helped deliveriesb go up by 100% on chinese devices where due to battery optimization push delivery is very bad otherwise.
Recommendations to others considering the product:
They have all the features you need and on top of that inexpensive compared to others. They always help to customise the platform to solve your use cases.
Thanks MoE has helped us in Bibit.id, looking for any helpful feature soon!
What do you like best about the product?
Funneling Dashboard, help us to improve any stages with a high drop
What do you dislike about the product?
the details of data, the main problem is the total data collected not aligned or not coverred all (ex: total install in MoE <> total install in App or Play Store)
What problems is the product solving and how is that benefiting you?
Funneling Dashboard, help us to improve any stages with a high drop
Recommendations to others considering the product:
Anyone need a kind of tools that help your company to address and know your customer behaviour better, MoE would help you
Excellent platform & services
What do you like best about the product?
Increase the engagement between brand & user
What do you dislike about the product?
Just a little concern about the system when we have to do the segmentation between 2 countries. But the support team has done their best for us
What problems is the product solving and how is that benefiting you?
Increase the retention rate with current users & build a connection between brand & user
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