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Powerful with easy to understand features
What do you like best about the product?
Honestly, the customer success team has been a sweetheart so far. Always on toes and always ready to assist just a tap away.
What do you dislike about the product?
Complex billing structures and cycles do cause a lot of confusion. As compared to the competition out it is also on the more expensive side.
What problems is the product solving and how is that benefiting you?
Sending personalised communication in specific touchpoints, gives idea about user journey with mapped events, adding more and optimising to the fullest will give more 360 view
Very supportive team
What do you like best about the product?
Very supportive team, most of the features are mature and easy to use.
What do you dislike about the product?
Their web personalization needs improvement.
What problems is the product solving and how is that benefiting you?
Lack of options to use web personalization to its max capacity
All-in-one solutions
What do you like best about the product?
All-in-one solutions (push, email, pop-up, Google ads, Facebook ads, sms ...) with a very reasonable price. It becomes the best solution when it comes together with their CSM team - strong knowledge and market insights, responsive, responsible
What do you dislike about the product?
Not at alllllllllllllllllllllllllllllllll
What problems is the product solving and how is that benefiting you?
Problem: I need a tool which allows me to track user's behavior (Segmentation) and send communication to them (Engage with Push, Email, Popup, Retargeting) in their most usage channels (Next Best Action, Most Preferred Channel).
I feel at ease using MoEngage
What do you like best about the product?
MoEngage is very simple to use and easy to navigate around the web and its features.
What do you dislike about the product?
Minor bugs can sometimes be frustrating, but the team responded to my problems quickly.
What problems is the product solving and how is that benefiting you?
I can easily analyze a problem during slow days, whether traffic or active users.
Very friendly UI/UX, lots of feature to support CRM optimization
What do you like best about the product?
MoEngage is a CRM platform that can integrate all the possible events or relevant metrics and use them to create any campaigns for customer engagement, marketing, product, and sales.
What do you dislike about the product?
MoEngage has bugs that hinder operations
What problems is the product solving and how is that benefiting you?
It helps us (especially marketing team) by gathering the personalization data that could help ease the operation of marketing for personalization-related tasks
Quick response from support team for discussion and consultation
What do you like best about the product?
Easy to use for creating campaigns, especially automated campaigns, User-Friendly dashboard (great look UI) and Analytic dashboard are helping us to get insight. Analytic behavior has the ability to the next action.
What do you dislike about the product?
Sometimes need to understand for user reachability concept
What problems is the product solving and how is that benefiting you?
MoEngage helped me to get user data behavior and then able to create a targeted specific segment.
Analytic behaviour have ability for next action (create segment or create campaign)
Analytic behaviour have ability for next action (create segment or create campaign)
Moengage as a Customer Engagement Tool
What do you like best about the product?
The tool is easy to use for all. We extensively use push, SMS, email campaigns, flow automation & analytics.
What do you dislike about the product?
Unable to backdate few of the events is a pain point i have felt
What problems is the product solving and how is that benefiting you?
Ability to analyze the user journey & take measures based on those data points
Best Multi-channel Customer Engagement Platform!
What do you like best about the product?
Multichannel campaigns: Push, Emails, In-app, Flows and easy to use and analytics as well.
What do you dislike about the product?
Minor about Accuracy in the Data, but the support can resolve this problem
What problems is the product solving and how is that benefiting you?
With MoEngage’s platform, we are able to map the customer journey and automate personalised communications. The AI engine is very powerful, and the segmentation and analytics feature has been really helpful in acting on user retention with personalised reminders. The support team is just awesome, very efficient and has expert knowledge.
MoEngage is the answer to better customer engagement and retention
What do you like best about the product?
The platform easy to use and very helpful, the analytics and AI tools is good.
What do you dislike about the product?
Nothing. So far we are happy with MoEngage. If i found problem have been handled by the support team
What problems is the product solving and how is that benefiting you?
MoEngage has been helping us drive business growth for more than 2 years now. Very happy with their multichannel marketing capabilities, easy to use and understand dashboard, product roadmap and amazing support by their success team.
Easy to use Marketing Tool
What do you like best about the product?
Personalisation, Segmentation. Ease of Use, Omni Channel, Automated Flows
What do you dislike about the product?
Slight Accuracy in the Data Attribution - proactive response received by Moengage team for resolving this
What problems is the product solving and how is that benefiting you?
Segmentation of Customers. Marketing Automation through Ad Hoc Campaigns and Automated flows
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