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Good
What do you like best about the product?
The support team is very quick and provides the best help possible
What do you dislike about the product?
It gets hung a lot, a lot of time after creating the whole flow it gets hung and the whole flow vanishes.
What problems is the product solving and how is that benefiting you?
Sending personalised communication to users
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Very comprehensive SAAS that keeps enhancing features
What do you like best about the product?
Proactive Customer Success Manager support. Rather responsive software with many functionalities and ML assisted capabilities.
What do you dislike about the product?
Sometimes breaking old functionality when adding new ones
What problems is the product solving and how is that benefiting you?
The flexibility in segmentation, CMS, report analysis helps us increase efficiency on who we choose and when choose and what we choose to engage.
Answer to your customer engagement needs
What do you like best about the product?
MoEngage is an excellent entry-level customer engagement platform. It offers everything we need regarding features and functionality; customer support is solid. They are quick with problem-solving and have been available whenever we need fixes. The process of raising concern is easy.
What do you dislike about the product?
The integration Process is quite cumbersome
What problems is the product solving and how is that benefiting you?
It is helping us to enhance customer experience and boost marketing experience.
My product and growth supporter - MoEngage
What do you like best about the product?
MoEngage is a complete package for my all customer life cycle needs where I can Plan, Execute and Analyze my campaigns all at once
What do you dislike about the product?
What I don't like about MoEngage is sometimes its complicated to use and yes it is expensive than others
What problems is the product solving and how is that benefiting you?
1. Helping me to set up campaigns - Push, Onsite, In-App, and Email
2. Giving me all my customer insights in one place
3. Helping me set up automated user journeys
2. Giving me all my customer insights in one place
3. Helping me set up automated user journeys
Powerful CRM platform for user engagement and Retention.
What do you like best about the product?
Channel : Push notifications, Email, Flows, OSM.
analytics and Segmentation
analytics and Segmentation
What do you dislike about the product?
Nothing. So far , We are happy with the Moengage Product and services
What problems is the product solving and how is that benefiting you?
We have used Moengage More than 1 Year, and it's so helpful. We can engage our users with omni-channel marketing and we can send campaigns based on their behavior, based on user attributes and we can analyze them as well through Moengage Analytics.
Aside from the powerful platform, the service is very good as well.
Aside from the powerful platform, the service is very good as well.
For me MoEngage helps businesses create personalized and targeted communication & strategies
What do you like best about the product?
The Analytics part is so good for getting a clear view. And the best customer support service from the mo Engages team. The team used to update us twice weekly.
What do you dislike about the product?
Better to add some more customization in push notifications. Sometimes, the In-App banner is not working with our product. And the click rate has to improve a little.
What problems is the product solving and how is that benefiting you?
MoEngage helps us to analyze the data of our users who have already installed our application. And we can share our campaigns according to their segmentation and behavior.
MoEngage is a one stop solution for all my needs
What do you like best about the product?
1. Fast Customer Support
2. New Feature Add-Ons
MoEngage is a single solution for me to set up all my customer life cycles and user journeys
2. New Feature Add-Ons
MoEngage is a single solution for me to set up all my customer life cycles and user journeys
What do you dislike about the product?
1. Pricing is somewhat higher than other competitors
What problems is the product solving and how is that benefiting you?
1. Helping me with setting up user flows
2. Help me create journeys using Push Notifications, Onsite Campaigns and Emails
2. Help me create journeys using Push Notifications, Onsite Campaigns and Emails
Satisfactory in terms of operational support
What do you like best about the product?
Support from Customer success managers is always there
What do you dislike about the product?
Connect between a technical person and customer success manager goes through mail chains, and the actual output to solve and do Root cause analysis sometimes has a delay. This could be improved
What problems is the product solving and how is that benefiting you?
Sending notifications and analysing its numbers
Marketing Alomedika
What do you like best about the product?
User Friendly including push notifications, email, in-app messages, and more, allowing businesses to reach their customers on the channels they prefer, also personalization engine helps businesses deliver personalized experiences to their customers based on their preferences, behavior, and past interactions, and Analytics: MoEngage provides real-time analytics and insights into campaign performance, user behavior, and more, enabling businesses to make data-driven decisions.
What do you dislike about the product?
There are additional features to use, and The platform can be complex to set up and use, particularly for businesses with limited technical expertise.
What problems is the product solving and how is that benefiting you?
Applications can solve a wide range of problems and offer various benefits depending on their purpose and function. Here are some examples of problems that applications can solve and how they can benefit their users:
Streamlining processes, Enhancing communication, and Providing access to information
Streamlining processes, Enhancing communication, and Providing access to information
Best Customer Retension Tool
What do you like best about the product?
It's a big challenge in today's digital world to make people retain on your brand to engage, moengage having 360 degree solution to solve clients goal.
What do you dislike about the product?
Cost should be attractive and affordable.
What problems is the product solving and how is that benefiting you?
Customer engaging
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