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External reviews

505 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Anirban S.

My favourite platform for sending all communications seamlessly and tracking data

  • October 01, 2023
  • Review verified by G2

What do you like best about the product?
The best thing I have liked about MoEngage is the ability to set up very very complex flows involving multiple iterations and check, time delays, conditional splits etc. Moreover, the Intelligent Optimiser feature has often helped me set up A/B tests without having a clear idea of how to categorise a user as a test group or control group user. Some of the service providers that we use for SMS, WAP and Email have a native integration with MoEngage, which further simplifies our problem of tracking data points related to performance of communication campaigns. Their support team is also very active once we reach out to them clearly with screenshots.
What do you dislike about the product?
I use MoEngage everyday and have seen that the challenges that I have faced with MoEngage are very trivial. One such use-case where I felt that MoEngage could do better was that it has no UI for setting up chatbot flows for WhatsApp. Similarly, there is no option of integrating IVR campaign data with WhatsApp and SMS in flows.
What problems is the product solving and how is that benefiting you?
Our company's entire outbound communication flow is served through MoEngage, be it bulk-reachout to prospective customers or engaging our existing customers. Even generation of campaign reports, identifying target segments, analysing product feature data -- everything is done by our team on MoEngage.


    Ravi Dutt M.

One of the Best Tools of retention marketing

  • September 26, 2023
  • Review verified by G2

What do you like best about the product?
Best tool for retention marketing campaign.
Omni channel marketing.
One Tool Mutliple channel like- can send App and web push notification, SMS, Email, Whatsapp.
Ease to use.
Ease implementation of campaign and Flows.
What do you dislike about the product?
Limited Reach through App push notification.
Reporting in not accurate.
Difficulty in using DPM(Dyanamic product messaging) feature as it require little bit of coding skill.
Customer support is not good.
What problems is the product solving and how is that benefiting you?
Moengage is helping in successfully managing our rentention campaign. We can send both app and web push notification through single campaign.
Flow are good as we can touch users on multiple channel within a single flow.


    Anil G.

Moengage helped me in All Things Marketing

  • September 25, 2023
  • Review verified by G2

What do you like best about the product?
The best thing I liked about Moengage is that we can create a segment,then run campaign on that same segment and then analyze the same results using its advance features
What do you dislike about the product?
The 2 things I didn't like about Moengage was first sometimes I felt the dashboard was little slow which delayed campaigns and second that many of the features are paid
What problems is the product solving and how is that benefiting you?
Helped in solving Engagement and Retention using Marketing Campaigns and Analytics


    Ram M.

Moengage is a great tool for marketers to engage their customers.

  • September 18, 2023
  • Review verified by G2

What do you like best about the product?
I like that how easy it is in Moengage to send emails , push and on-site to the customers. One more thing that i like is that moenage enable me to analyze data of my campaigns.
What do you dislike about the product?
One thing i dislike about moengage is that there is very less personalization on the platform. Also i found that sometimes data is not correctly mapped .
What problems is the product solving and how is that benefiting you?
One problem that moengage solved for me in my job was that it enabled me to create journeys for my users.It has benefitted me as i can also download and analyze data of the journey.


    Vaibhav S.

My first marketing and product experience was best with MoEngage

  • September 15, 2023
  • Review verified by G2

What do you like best about the product?
I like the best about its advanced marketing analytics capabiities where at BqPrime we were able to analyze any cohort or segment and analyze them
What do you dislike about the product?
Some features were paid and some of them were complex to use as a intern when I used to work at BqPrime
What problems is the product solving and how is that benefiting you?
- Daily Campaigns for Engagement and Retention by using Push Notifications and Emails
- Making user segments using Events and Properties


    Akshit G.

I learnt Marketing and Analytics from MoEngage

  • September 14, 2023
  • Review verified by G2

What do you like best about the product?
1. Helps me in setting up automated user flows
2. Helps me in daily marketing analytics
What do you dislike about the product?
Some features are expensive
It lags or goes down sometimes which delays campaigns
What problems is the product solving and how is that benefiting you?
1. Helps in Campaigning to our users which includes Email, Push and Onsite


    NIKITA S.

My short but best experience of Marketing Analytics was with Moengage

  • September 14, 2023
  • Review verified by G2

What do you like best about the product?
It helped me with an overall picture of Marketing Analytics from Campaign Management, Advance Dashboards, and KPIs
What do you dislike about the product?
What I personally didn't like was its data export pattern where the data had to be cleaned before it was ready for analysis
What problems is the product solving and how is that benefiting you?
It helped me analyse our campaigns which had Open rates, Impressions and CTR by which we predicted our revenue


    Akshit G.

All in One for Product and Growth Marketing

  • September 14, 2023
  • Review verified by G2

What do you like best about the product?
I personally like the multi channel capabilities where I can engage my users on Web, Android and IOS through Emails, Push, Onsite and In-App popups
What do you dislike about the product?
I personally dont like it going down or not responding sometimes due to which some of our campaigns get delayed and dont go as per schedule
What problems is the product solving and how is that benefiting you?
Helps in Mobile Marketing through In-App and Notifications
Helps in Retention by RFM segmentation


    Information Technology and Services

MoEgage Worthy Platform

  • September 09, 2023
  • Review provided by G2

What do you like best about the product?
Likes features for us would be campaign schedule, insights, user segmentation.
What do you dislike about the product?
optimization can be improved. Apart from this all working good for us.
What problems is the product solving and how is that benefiting you?
Notifications, better software for customer engagements.


    Prateek N.

MoEngage is one stop solution for Marketing, Product and Analytics

  • August 25, 2023
  • Review verified by G2

What do you like best about the product?
1. User Behaviour - Funnels and User Paths
2. Intelligent Path Optimizers and Conditional Split feature
What do you dislike about the product?
The basic plan is not costly but enterprise plan can be costly for some organizations
What problems is the product solving and how is that benefiting you?
Helps us in daily marketing campaigns, marketing analytics