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Use Zuora Lose Deals
What do you like best about the product?
The security behind this product is very well developed and can make clients feel safe. There is a ton of custom features with this software so help your company's billing products be easily integrated with Salesforce.
What do you dislike about the product?
The entire user experience as well as client experience. I, along with every member on my sales team have lost multiple deals due to Zuora functionality not working. Software is extremely buggy, slow, and not the easiest to use. Clients experience a lot of the bugs and when they are putting their credit card or bank account information to spend thousands of dollars on your product, this is their first experience. The Zuora system not working. I have spent hours working with engineers trying to get client's payment information to work so I can simply close a deal. This system has caused so many issues and clients have walked away because of Zuora's lack of working properly.
What problems is the product solving and how is that benefiting you?
Zuora is suppose to solve payment information privacy and security concerns, but ends up causing more issues. I wish my company never used this system.
Recommendations to others considering the product:
Go with another system. On paper Zuora looks great, but in reality it will cause your whole sales team issues as well as your admin users who will need to spend a lot of time fixing bugs. Our company had multiple dedicated Slack channels to deal with Zuora issues.
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Overall
What do you like best about the product?
Good online resources, continue to make improvements
What do you dislike about the product?
The Test environment
How Orders was rolled out
How Orders was rolled out
What problems is the product solving and how is that benefiting you?
International billing allowing us to support our global customers.
Somewhat inflexible and difficult to integrate
What do you like best about the product?
Once Zuora is implemented, it is quite easy to use and you can rely on it to work as expected. There's a decent amount of functionality that will work for most use cases.
What do you dislike about the product?
Zuora's data structure is a complete mess, and it's difficult to integrate with other systems or to use its data for reporting. Don't take this criticism lightly. It can be extremely frustrating to deal with and doesn't scale well when a business grows.
What problems is the product solving and how is that benefiting you?
Billing customers is important for a SAAS company and that's what we've used it for. Few if any other benefits have been realized.
Opportunity facilitator.
What do you like best about the product?
Since we started with Zuora Insinghts, our company has increased a level of productivity that really surprises us without counting that every step we take and the answers are positive, we always credit this software. It helps us solve basic problems and we achieve better bases for our marketing team.
What do you dislike about the product?
Since we use Zuora we can observe always positive responses, I have no major complaints. It is a very rigid product, and it clings a lot to its default version and it costs a lot to customize it or adapt it completely to the company, but outside of this I am aware that I would like to continue using it and of course I will continue to support this wonderful product .
What problems is the product solving and how is that benefiting you?
Zuora Insights is now part of our team is essential for proposals and new and incredible advertising campaigns, thanks to this software we obtain good, presentable reports and with great content of great relevance.
Recommendations to others considering the product:
I recommend Zuora Insights because thanks to it we obtain innovative and essential results for our company, we improve our databases and try to increase better finances for our company with this software. It is certainly a product that is worth using. Cheer up it's time to start.
Excellent for prorating and subscription services
What do you like best about the product?
Best at syncing with salesforce, prorating invoices and charging monthly for standard services
What do you dislike about the product?
Does not adjust well to specific company situations which could lead to billing errors but this is not the norm
What problems is the product solving and how is that benefiting you?
Zuora has saved me time from prorating and creating invoices monthly. This has created several automated steps
Zuora is a great billing system for our coming
What do you like best about the product?
We are able to do invoicing and reporting all within Zuora. It is so useful to be able to do multiple things in one system. Zuora has been great for our billing and reporting!
What do you dislike about the product?
Some of the reports and functions in Zuora aren't that intuitive, but once you figure out the ropes, Zuora is a great tool for billing and reporting.
What problems is the product solving and how is that benefiting you?
We were able to automate many manual processes once we started using Zuora. We are also able to run reports and customize them to our needs which is very useful.
Recommendations to others considering the product:
Zuora is a great billing tool especially if you are looking to automate. We have journal entry automation, orders and advanced AR. All of which have been invaluable in our daily work.
Zoura Smooth i
What do you like best about the product?
I use Zoura for customer follow up primarily for refund/credits and orders, and it has always been very user friendly and supplies what is needed consistently.
What do you dislike about the product?
I do not currently have anything I am unhappy with using the Zoura product.
What problems is the product solving and how is that benefiting you?
I am able to help customers with timely follow up for the billing related needs.
Good for subscription based billing, lacking in accounting aspects.
What do you like best about the product?
Subscription base tracking and billing is great.
What do you dislike about the product?
Accounting processes is not. The lack of credit memos and use of CBA's gives not visibilty to true write offs. The inability to put in dynamic service term dates on write off's is also not good.
What problems is the product solving and how is that benefiting you?
Managing and tracking subscriptions and reporting on fields specific those subscription is great.
Recommendations to others considering the product:
Make sure accounting requirements/needs are aligned to other onsite finance systems
RevPro great for Revenue Automation
What do you like best about the product?
I love how RevPro can be highly customizable to fir any revenue recognition perfomance based on company’s policies.
What do you dislike about the product?
The interface of 3.5 is outdated and old. Performance is slow when uploading and running huge jobs.
What problems is the product solving and how is that benefiting you?
We are solving manual mistakes by allowing RevPro to calculate everything in an efficient manner.
Good results thanks to Zuora CPQ
What do you like best about the product?
Excellent program for large transactions. We also use Zuora CPQ to manage forms and compile quotes. It provides an extremely high speed of work. Normal personalization, it allows all users to create simple and functional ways to improve work. Quite easy to master this software.
What do you dislike about the product?
This software has no big drawbacks, the rest is not important.
What problems is the product solving and how is that benefiting you?
We use Zuora CPQ to manage forms and compose quotes, as well as conduct transactions.
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