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Difficult to use, confusing for beginners
What do you like best about the product?
Zuora is powerful and there's features to pull data and create reports that you need.
What do you dislike about the product?
Confusing and difficult to learn. It takes time to really understand all the components. Very difficult to get trained on or train others on.
What problems is the product solving and how is that benefiting you?
We use Zuora to invoice customers and track our outstanding invoices/balances for each of our customers.
Recommendations to others considering the product:
Zuora is difficult to use, and I would honestly look at other options out there first. You spend a lot of time trying to fix things and trouble shoot things. It's very non user-friendly. Their support team is also impossible to reach.
Gets the job done
What do you like best about the product?
I like the Zuora integrates in with Salesforce
What do you dislike about the product?
I dislike that their base package is missing a lot of features, and it isn't just a few hundred dollars to bump your plan up, it costs a significant amount more.
What problems is the product solving and how is that benefiting you?
We are having issues with mass editing and discounts.
Zuora
What do you like best about the product?
it keeps things simple through automation. UI is nice, UX is good, overall its not too complicated to use. Fairly simple, simple is good.
What do you dislike about the product?
i am not sure if there is really a dislike. I've never used any other service. but its pretty good. i think it works out for Zuora because i am of the mindset that if a first time user uses this and likes it, they wont leave. If anyone starts looking elsewhere then thats where the problem lies and you will need to spend money to figure out what made this particular user go searching for something else to use. if they like it, thats great because now you will have a regular user. Most poeple are lazy, and only change if they are forced to. by doing something bad, tweaking your product to something not user friendly or confusing or anything that is a turn off, it will give the user an incentive to leave. so, like i said earlier, i'm not sure if there is really a dislike, which means your product is pretty good. dont give me a reason to leave.
What problems is the product solving and how is that benefiting you?
There is one consolidated place for everything. it saves me a lot of time, the more time saved, the more time i have to do other things. Consolidation is awesome also because i dont have to remember a separate password for each site.
Recommendations to others considering the product:
NA
Zuora...used to be a big promoter
What do you like best about the product?
Zuora's billing is solid. We just don't have issues with billing. CPQ is relatively straight forward to use in Salesforce given our transactional sales cycle.
What do you dislike about the product?
I've used Zuora for about 10 years now - spoke for them at their Subscribed events, Dreamforce, etc. The top 3 issues that continue to recur:
1. Under pressure to deliver wall street results, they pass that along to their customers upon renewal. It's never about how can we make sure you're happy and we're charging you based on the value received, but it's about retaining ACV and trying to grow ACV from each customer every single year. And their tactics are dirty ones that I've never experience from any other vendor.
2. I've had multiple challenges with their professional services in the past (granted, the last engagement was about 4-5 years ago now).
3. Their platform data model is complicated, so it can be difficult to figure out how to pull billing metrics from it.
1. Under pressure to deliver wall street results, they pass that along to their customers upon renewal. It's never about how can we make sure you're happy and we're charging you based on the value received, but it's about retaining ACV and trying to grow ACV from each customer every single year. And their tactics are dirty ones that I've never experience from any other vendor.
2. I've had multiple challenges with their professional services in the past (granted, the last engagement was about 4-5 years ago now).
3. Their platform data model is complicated, so it can be difficult to figure out how to pull billing metrics from it.
What problems is the product solving and how is that benefiting you?
Billing.
Zuora if you have to
What do you like best about the product?
It was the only quoting tool at the time and did the work we needed for the most part.
What do you dislike about the product?
Lacked ease of modifying and changing items in the catalog.
What problems is the product solving and how is that benefiting you?
We needed a quoting tool and it was the easiest we could get and implement.
Recommendations to others considering the product:
Make sure you understand what it takes to make changes and get updates accomplished.
Easy to use
What do you like best about the product?
Ease of access, easy to visualise information
What do you dislike about the product?
The customization of the tool is not one of its strengths, with limited options for the user.
The complexity of the tool sometimes results in a double-edged weapon as it creates an immense learning curve that doesn't allow you to be productive out of the box.
The complexity of the tool sometimes results in a double-edged weapon as it creates an immense learning curve that doesn't allow you to be productive out of the box.
What problems is the product solving and how is that benefiting you?
I consider Zuora to be one of the most complete software in terms of a billing system focused on large companies for which it has important scalable qualities.
Would recommend
What do you like best about the product?
There is an easy integration with salesforce to close out deals and send to zuora.
What do you dislike about the product?
In our instance there is not much visibility for sales team, need to go through billing team for issues.
What problems is the product solving and how is that benefiting you?
Easy quoting system for the sales team.
Subscribe to bugs
What do you like best about the product?
Focused on subscription management, fast.
What do you dislike about the product?
Bug ridden, unhelpful support, very overpriced, over complicated, clunky UI
What problems is the product solving and how is that benefiting you?
Subscription managment out of the box.
Recommendations to others considering the product:
If you want to integrate Zuora with ANY 3rd party software including your own you will be best to look elsewhere. They talk a good game but are unhelpful in reality. Each thing they appear to promise is half-baked and not fit for purpose. I sorely wish we had never used it and begrudge the exorbitant payment we yield to them that I think they happily receive knowing that since Zuora is utterly tied into our systems we can't easily remove it.
Good way for me to track on demand usage
What do you like best about the product?
Tracks customer's usage so I don't have to do it manually
What do you dislike about the product?
Only know how to use the basic features. Besides that I don't have complaints
What problems is the product solving and how is that benefiting you?
figuring out what customers owe and have used.
value is not missing out on potential sales
value is not missing out on potential sales
Recommendations to others considering the product:
Give your end users a bit of training when they start on how to use Zuora for the use cases
Good perspectives and evaluation with Zuora.
What do you like best about the product?
Zuora Insights is an information base that, besides the data, provides us with expertise and the foundations for a successful marketing collection. It is just like a digital library. However, it gives us ideas to extend it and make it work the best and the most efficient at the same time. His multifaceted reviews are a gateway to our company's needs and shortcomings, regardless of whether they reflect new ideas or the transformation of a few that have already been developed.
What do you dislike about the product?
The product will not adapt to the business, so that its plans can be implemented and the desired effect can be achieved, the service must be guided to adapt it to the product in some degree.
What problems is the product solving and how is that benefiting you?
Zuora Insights provides us with the necessary reports to know what needs to be improved within the company and what's going well and we start making the relevant changes from there.
Recommendations to others considering the product:
Using Zuora Insights as a constant consultant, you can start from below and change the company's bases as necessary. Only Zuora Insights will underestimate software with a high potential to make any business grow when it is used for making shallow changes with little impact within the culture rooted in the company.
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