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Expensive but comprehensive
What do you like best about the product?
Simplifies complex budgeting. Easy to keep track of subscriptions and customer transactional data. Integrates really well with Salesforce CRM data.
What do you dislike about the product?
Limited capacity for one off or single paying customers. Zuora is very overpriced if your pricing model is simple.
What problems is the product solving and how is that benefiting you?
Accounting team can work faster with the sales team.
Recommendations to others considering the product:
If your licensing is complex, zuora is a really good idea
Enables your flexibility
What do you like best about the product?
The ease of being able to utilize this product is truly the best thing about it. I like how it lets you manage the opportunity and see where the deal stands. It measures the financial impact and gives a look at the overall business. It works great for when you are testing out pricing plans and don't know what the effect will be. It is a solution that helps upscale the entire business and great customer service when you need it. It workes great when we had changes to billing frequences and wanted to create a usage model to see how it is supported with this product.
What do you dislike about the product?
I don't like that only certain representatives know how to utilize this product. It could be more user-friendly to anyone that is wanting insights on where the account is. If you can ensure training is available for everyone in the department regardless of whether they use it daily or not. It will help with everyone knowing how to read the dashboard and what they are looking for.
What problems is the product solving and how is that benefiting you?
We are currently utilizing this to close new deals and have everything in one place regarding our opportunities. It allows us to make changes quickly. It helps with all of the ecosystem. From the first initial sale to creating change orders, to making changes in the system, to creating invoices, to collecting payments. It is a one stop shop essenitailly.
Recommendations to others considering the product:
It allows you to have a complete look at new business deals, upsells, renewals, and anything that the company is measuring. It's all one system and helps with managing revenue for the business. It syncs all of the accounts and procut catelog. It gives you complete subsriber visability and allows flexibility in pricing with line items. Track and mange every change throughout the subscription lifecycle. Plus let the customer pay their bills any way that they want.
Zuora
What do you like best about the product?
The ability to tie into Salesforce and allow users to work directly through Salesforce to create Zuora quotes.
What do you dislike about the product?
It was difficult to pull fields from Zuora objects into Salesforce objects. We want it all in one place and there were some manual steps needed to be taken in order to get all of the date on one object.
What problems is the product solving and how is that benefiting you?
Allowing for a smoother relationship between our products and quotes and the ability to send them to prospects. Benefit is that its an easy process to use.
Zuora update on why we moved to a new solution
What do you like best about the product?
System worked well but required data integration for full process flow.
What do you dislike about the product?
Pricing Model - Pricing was based on invoice value - made it not a proper model for moving the majority onto the platform.
What problems is the product solving and how is that benefiting you?
We were able to do our Subscription billing well.
Great for growing companies who look to manage their recurring subscription
What do you like best about the product?
A good tool for recurring subscription management . Zuora manages revenue recognition per ASC and gives you the journal entry end ofo the month, thus eliminating manual work.
What do you dislike about the product?
Running reports is not easy. It will require some effort to understand how to build different reports that you need. It would be great if they had video tutorials.
What problems is the product solving and how is that benefiting you?
Zuora manages revenue recognition per ASC 606 and gives you the journal entry end of the month, thus eliminating manual work to track deferred revenue.
Works but not scaleable
What do you like best about the product?
I like that its organized and easy to use
What do you dislike about the product?
I think that it lacks scalability and having to source out multiple items
What problems is the product solving and how is that benefiting you?
Solves issues with connecting to Salesforce for sales
Zuora Review
What do you like best about the product?
Tracks subscription terms and bills accordingly.
What do you dislike about the product?
Has limitations in terms of uncommon invoicing structures.
What problems is the product solving and how is that benefiting you?
Billing our customers and processing revenue recognition.
Vp of finance / Controller
What do you like best about the product?
Easy to use. Reduced time to market for mew products.
What do you dislike about the product?
Implemented in 2012 when the software was still relatively new so required some customization.
What problems is the product solving and how is that benefiting you?
Scaling business while maintaining costs. Launching new products quicker from a back office standpoint.
I despise this software
What do you like best about the product?
The possibility of switching vendors when our contract is up.
What do you dislike about the product?
Everything about it slows down my day. If I want to close out a deal I have to now go through 10+ steps to do so. And they are all incredibly slow to load.
I'm on the sales side of things - so why the hell am I doing finance's job on top of mine?
I'm on the sales side of things - so why the hell am I doing finance's job on top of mine?
What problems is the product solving and how is that benefiting you?
There was no problem solved for sales - it's supposed to make Finance's job easier but because they now have to handle questions from sales every damn day no one is more productive. Its really a nightmare
Recommendations to others considering the product:
Don't do it.
Great Subscrition Manager
What do you like best about the product?
Zuora enabled us to provide a better subscrition system than ever. We can personalize the bills so that they are customerspecific and they have the feeling we care about every single one. The customer can always access the subscrition management portal, in order to see which are active and for how long. He can easily change his subscrtion plan and add or remove services. The reporting system is for us really good, since you can personlize each revenue report quite easily.
What do you dislike about the product?
The program is not self explanatory, we had to invest a lot of time in order to understand it, and know where to find the tools needed. But it was managable with their help page and some calls to their customer service. As long as it is intuitive at the customer side, it is no major problem for us.
What problems is the product solving and how is that benefiting you?
We use Zuora as subscrition manager, in order to provide customers easy access to their active subscritions, easy change plans and upgrade/downgrade when needed. Reports are used in order to analyze the business activity and as a certain basis for our future company roadmap.
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