Companies mostly use Zuora to manage their products using a subscription-based business model. They use it to maintain a customer database, saving all customer information on Zuora’s platform. Importantly, the solution handles recurring invoicing, usually monthly, based on the company's product catalog. In some cases, such as telecommunications, pricing is based on user usage. It offers tools to meet the needs of these customers programmatically.
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A subscription-based tool that helps with automated invoicing
What is our primary use case?
What is most valuable?
The tool's most valuable aspect is its evolution. When I first worked on it, it was a simple platform that handled accounts and basic invoicing. Over the years, I've seen many changes that have enabled it to support complex projects. The help desk now provides solutions for these projects, which wasn't initially possible. The most important thing about Zuora is its ability to handle complexity through workflows, essentially automating the invoicing process.
We are in constant communication with the support team. Whenever an issue arises, we text them and usually find a good solution. For example, last week, we had an issue with encoding because one of our customers from Bulgaria used a different encoding than usual. The platform couldn't handle it, but we contacted the support team, and within a few days, they provided a workaround. Importantly, they also informed us that the next version, coming in a few months, will include a solution for this issue so that we won't need the workaround anymore.
For how long have I used the solution?
I have been working with the product for three years.
What do I think about the stability of the solution?
In terms of stability, I wouldn't say I encounter bugs often. Very rarely, maybe once every two months, the platform might be slow for a day or two. We usually receive notifications about these issues, which seem to stem from connectivity errors or similar issues.
What do I think about the scalability of the solution?
The solution provides settings that allow you to add users and work to the platform. We often add technical people from the customer's side to give them an overview of the platform that fits their needs. Zuora has a role system where I can be an admin for different divisions, like reporting, invoicing, or customer overview. When adding a user from the customer side, I can assign them a standard user role with limited permissions. For example, they might be able to read data but not delete it. The scalability is excellent, especially due to this configurable role model. My company has 15-20 users.
How was the initial setup?
During the project's first year, we didn't have the deployment manager tool they introduced later. Back then, deploying was tricky, and we relied on an external tool. However, about two years ago, they significantly improved the deployment manager tool. Now, the entire deployment process has become much easier and notably faster.Approximately every two months, the tool updates the platform and incorporates all the changes it has made.
What was our ROI?
The solution is worth the money. Even though I'm not entirely sure about the exact cost of Zuora, it has proven effective for big companies with many customers. We've experienced very few issues, and any that did arise were quickly fixed by the support team without causing significant problems like losing money or data. I would strongly recommend it.
What other advice do I have?
If your project involves subscriptions, I would definitely recommend Zuora. We have used Salesforce in the past, but its subscription features are not very advanced right now. Although Salesforce plans to improve in the future, it cannot compete with Zuora's complexity and capabilities. So, for subscription-related projects, Zuora is the better choice.
Before starting the tool, you'll need to take some initial steps. First, contact someone from the company to understand your project's specific needs. They will provide you with information on the necessary contracts and any required certifications. For instance, if you don't need analytics for your project, you won't need to purchase the analytics package.
Everything in the technical industry can be time-consuming, especially since Zuora has many smaller tools. However, it offers an online academy that is a great starting point. It includes videos, technical examples, and written theory. If you want, you can also earn certificates on the platform. This process opened my eyes to the possibilities and capabilities of the solution. It wasn't overly time-consuming for me; it took about two months.
I would rate it an eight out of ten as a subscription system tool. Overall, I'm very satisfied working with it, especially because whenever we encounter issues, the support team is quick to help, and we manage to overcome them. The platform is user-friendly and relatively easy to use, not as complex as other large tools like Salesforce.
A pretty good experience in viewing mode
What do you like best about the product?
The calm layout, no unnecessary shapes, buttons, colours or pop-ups. The fact that the Back button on the browser is enough to get you on the previous page without closing what you are viewing.
What do you dislike about the product?
The menu on the left, I never use it, it takes you out of the Account you are looking at and exits you completely. I wish I had more access to the payment details, not just "Processed", "Posted", and "Error", but this might be the settings of my profile by the company.
What problems is the product solving and how is that benefiting you?
It shows the Invoices, Subscriptions and their details; it's what I generally need for my job
ZUORA--A great accounting software
What do you like best about the product?
* A single platform for all accounting and finance for a product
* Friendly interface and easy to learn
* Each sub category for accounts, billing and payments as well as integrated reporting
* Friendly interface and easy to learn
* Each sub category for accounts, billing and payments as well as integrated reporting
What do you dislike about the product?
* The problem is in automation of exporting invoices to ERP like Nav
What problems is the product solving and how is that benefiting you?
* we use Zuora billing as source of invoicing about our cloud hybrid product.
* The unified solution helps us in managing billing and payments of single area of business product
* The unified solution helps us in managing billing and payments of single area of business product
i would say it in one word, "Professional"
What do you like best about the product?
the UI, that pretty easy to use and business applications is also easy
What do you dislike about the product?
i don't like the new update, the user interface change
What problems is the product solving and how is that benefiting you?
By using Zuora Billing, businesses can automate their billing processes, streamline their workflows, and improve their accuracy and efficiency. This can benefit businesses by reducing the time and costs associated with billing, improving their cash flow, and enhancing their customer experience. It also allows businesses to easily upsell and downsell products or services, as well as manage complex billing rules and usage-based charges.
Great for enterprise management, but a beast to maintain
What do you like best about the product?
It was able to automate much of what we needed for subscription management, revenue cycle, revenue recognition, etc.
What do you dislike about the product?
It was a constant challenge to have our internal teams work to make sure everything was setup correctly with Zuora. It was also pretty pricey, and the teams we worked with were scattered/unable to help often.
What problems is the product solving and how is that benefiting you?
Revenue recognition, future amendments for change of subscription periods. Creating and managing products/pricing integrity.
Easy to navigate, Give accurate data
What do you like best about the product?
I get a lot of assistance from Zuora, especially with data extraction. I can complete my assignment ahead of schedule because the data is accurate.
What do you dislike about the product?
For me, there is no downsides in using the Zuora Billing.
What problems is the product solving and how is that benefiting you?
Giving accurate data, user friendly. With this, I can finish my task ahead of time.
Zuora Billing system
What do you like best about the product?
Though it's a traditional billing system, it's clear, user friendly UI, easy maintenance for invoice creation.
What do you dislike about the product?
Sometimes, server would be down and upgrades are not flexible for changing builds while intergrating across platforms
What problems is the product solving and how is that benefiting you?
Customer accounts are captured from integrated salesforce system which my current uses.
Excellent subscription based billing paltform
What do you like best about the product?
Zuora is billing subscription based platform which is robust and felxible paltform. It provides outstanding technical and customer support and it will hold your your hand until you're finally issue got solved.
Zuora is integrated with salesforce so quote can be made in salesforce and will automatically create subscription with Zuora. Zuora have incredible interactive learning center and get different badges on Zuora certifications.
Zuora is integrated with salesforce so quote can be made in salesforce and will automatically create subscription with Zuora. Zuora have incredible interactive learning center and get different badges on Zuora certifications.
What do you dislike about the product?
Sometimes get frustrated with how to deal with how it send to zuora biling but for the most part I don't have much to complain about.
What problems is the product solving and how is that benefiting you?
Zuora Billing is a subscription management and recurring billing platform that offers several solutions to help businesses manage their subscription-based services.
Flexible subscriptions management, automated billing process, revenue cognitions and reporting. We also make our own Self service management tool for clients to get all details in one place and check their own subscriptions due or payment or deadline data reacted to their own subscriptions
Flexible subscriptions management, automated billing process, revenue cognitions and reporting. We also make our own Self service management tool for clients to get all details in one place and check their own subscriptions due or payment or deadline data reacted to their own subscriptions
Zuora Has been one of the best decisions we have made for modernization and localization
What do you like best about the product?
We like that it is designed for both corporate-level accounting as well as consumer-level billing and it is already audit ready. We also love the additional modern payment methods that it brings to the table for our consumers with the likes of apple pay, google pay, and amazon pay, you can nearly take any and all forms of payment with proper integrations.
What do you dislike about the product?
One thing that could use improvement is the integration with our existing custom in-house billing systems. The integrations with backend processes to facilitate subscription creation, cancelation, and extension have taken longer than expected. That being said the zuora team is responsive.
What problems is the product solving and how is that benefiting you?
Zuora is simplifying our corporate accounting and we are now able to apply the correct taxes localized all over the world and we are able to accept new forms of payment from different modern payment systems, like google pay and apple pay and amazon pay making our subscription accessibility easier.
Good product, gets the job done
What do you like best about the product?
The ease of finding the exact information you need has been crucial for me to diagnose customer issues
What do you dislike about the product?
Changes and implementation do require pretty significant technical analysis and skill set
What problems is the product solving and how is that benefiting you?
It's solving subscription billing and usage billing
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