BeyondTrust
BeyondTrust CorporationReviews from AWS customer
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Great option for working with Clients
What do you like best about the product?
I love bomgar for walking clients through using their programs. Easy to use and has many tools to help you.
What do you dislike about the product?
I wish that the program worked better for clients with Macs.
What problems is the product solving and how is that benefiting you?
Easy way to help and train clients remoely
Effective and easy to use.
What do you like best about the product?
The product is easy to learn and begin implementing in businesses.
What do you dislike about the product?
The look of the client is old and outdated. It is easy to use but it could use with some stylistic improvements.
What problems is the product solving and how is that benefiting you?
Chat support. It gives customers the ability to contact us through a different median.
Robust but OUdated
What do you like best about the product?
Althought the UI and UX is rather outdated, it is still a robust system when using spanning a number of devices.
What do you dislike about the product?
Very Very Outdated UI and UX. Unreliable at times live time monitoring.
What problems is the product solving and how is that benefiting you?
Being able to reach an incredible amount of devices from a single software proves useful when one needs to controlling all types of devices including servers and POS systems.
Recommendations to others considering the product:
Althought the UI and UX is rather outdated, it is still a robust system when using spanning a number of devices, especially when you have systems like a POS connected to the intranet. Could use a little work on UX and UI as described earlier.
You're calling in from where???
What do you like best about the product?
It is great to be able to share desktops with a user who is having problems with their laptop or computer offsite. It doesn't even have to be a computer owned by our company.
What do you dislike about the product?
Not Bomgar's problem, but because so many users use high def monitors, when it translates over to our remote session, sometimes it's hard to click the mouse in exactly the right place. It's also hard to set up our equipment to allow an administrator password (our users do not have admin rights).
What problems is the product solving and how is that benefiting you?
remote access to users offsite to help resolve computer problems
Recommendations to others considering the product:
if there is software installation/removal/etc, and your user doesn't have admin rights, there is a lot of work on the front end to get it working to not blank the screen when it asks for an admin password. For typical desktop support, it's great
Bomgar- an easy way to help other people by linking into there pc
What do you like best about the product?
I like that I can send someone an email and they can ok me to look on their pc desktopif they need help.
What do you dislike about the product?
I haven't found anything I do not like, it is a very useful tool.
What problems is the product solving and how is that benefiting you?
It helps so if someone needs my help, I do not need to be at that their physical desk.
Recommendations to others considering the product:
Easy way to help out others without ohysically being there.
Very powerful and very secure remote software
What do you like best about the product?
The security of both myself and my client when using this software. The layer of protection is there for both the help provider and the support client.
What do you dislike about the product?
The only thing that I dislike is the file sharing portion of the software. I find it hard to navigate thru this for downloading and installing software.
What problems is the product solving and how is that benefiting you?
Helping our client with end support of POS software and back office retail support.
Bomgar is great for hand's on support
What do you like best about the product?
What I list best about Bomgar is the fact that I can see and experience the issue being reported by the end-user and have hands-on capabilities to help resolve an issue.
What do you dislike about the product?
The only thing that is a little cumbersome with the product is that Bomgar continue to polls the user about being logged in, which sometimes pops up when performing other application duties that can get in the way.
What problems is the product solving and how is that benefiting you?
Bomgar has helped several IT departments across the university campus to assist our faculty, staff & students at a more quickly, especially when the description of the issue would require the technician to view the problem being reported at the time.
Recommendations to others considering the product:
It is a wonderful remote support tool
Bomgar - Remote support, this is the ticket.
What do you like best about the product?
Bomgar lets you quickly connect to your clients computers for screen sharing and troubleshooting. Bomgar offers the easiest to use and fastest system for remote desktop computer support. Their client is easy to install and use on your own machine, and setting up remote sessions can be done by the most basic computer user.
What do you dislike about the product?
There are hardware requirements, but they are not expensive. Some firewalls, virus scan, and security software's do not natively allow remote access.
What problems is the product solving and how is that benefiting you?
Bomgar has saved countless travel hours to remote sites for computer help. The benefits include time savings for both our company and our customers. Not to mention the productivity time saved by our customers in reduced down time.
Cool program
What do you like best about the product?
I liked the remote access abilities and the ability to work with a specific tech person with their access session key.
What do you dislike about the product?
I disliked the tech having the ability to stayed logged in remotely for long periods of time.
What problems is the product solving and how is that benefiting you?
This program eliminates user error and tech issues when launching your system. The benefit I realized was that it took away the stress of trying to get your computer or program working again on your own.
Good product minor issues
What do you like best about the product?
Easy to use. I like that I has a client install. Ability to pin computers in console.
What do you dislike about the product?
Issues when uses run the client not having admin rights on there machine can cause delays. Also running into an issue when users click to launch the client with the page not being displayed and they have to hit F5.
What problems is the product solving and how is that benefiting you?
We are able to remotely solve users issues.
Recommendations to others considering the product:
Good product. Seems stable. I recommend the VM appliance over the physical.
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