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Robust but OUdated
What do you like best about the product?
Althought the UI and UX is rather outdated, it is still a robust system when using spanning a number of devices.
What do you dislike about the product?
Very Very Outdated UI and UX. Unreliable at times live time monitoring.
What problems is the product solving and how is that benefiting you?
Being able to reach an incredible amount of devices from a single software proves useful when one needs to controlling all types of devices including servers and POS systems.
Recommendations to others considering the product:
Althought the UI and UX is rather outdated, it is still a robust system when using spanning a number of devices, especially when you have systems like a POS connected to the intranet. Could use a little work on UX and UI as described earlier.
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You're calling in from where???
What do you like best about the product?
It is great to be able to share desktops with a user who is having problems with their laptop or computer offsite. It doesn't even have to be a computer owned by our company.
What do you dislike about the product?
Not Bomgar's problem, but because so many users use high def monitors, when it translates over to our remote session, sometimes it's hard to click the mouse in exactly the right place. It's also hard to set up our equipment to allow an administrator password (our users do not have admin rights).
What problems is the product solving and how is that benefiting you?
remote access to users offsite to help resolve computer problems
Recommendations to others considering the product:
if there is software installation/removal/etc, and your user doesn't have admin rights, there is a lot of work on the front end to get it working to not blank the screen when it asks for an admin password. For typical desktop support, it's great
Bomgar- an easy way to help other people by linking into there pc
What do you like best about the product?
I like that I can send someone an email and they can ok me to look on their pc desktopif they need help.
What do you dislike about the product?
I haven't found anything I do not like, it is a very useful tool.
What problems is the product solving and how is that benefiting you?
It helps so if someone needs my help, I do not need to be at that their physical desk.
Recommendations to others considering the product:
Easy way to help out others without ohysically being there.
Very powerful and very secure remote software
What do you like best about the product?
The security of both myself and my client when using this software. The layer of protection is there for both the help provider and the support client.
What do you dislike about the product?
The only thing that I dislike is the file sharing portion of the software. I find it hard to navigate thru this for downloading and installing software.
What problems is the product solving and how is that benefiting you?
Helping our client with end support of POS software and back office retail support.
Bomgar is great for hand's on support
What do you like best about the product?
What I list best about Bomgar is the fact that I can see and experience the issue being reported by the end-user and have hands-on capabilities to help resolve an issue.
What do you dislike about the product?
The only thing that is a little cumbersome with the product is that Bomgar continue to polls the user about being logged in, which sometimes pops up when performing other application duties that can get in the way.
What problems is the product solving and how is that benefiting you?
Bomgar has helped several IT departments across the university campus to assist our faculty, staff & students at a more quickly, especially when the description of the issue would require the technician to view the problem being reported at the time.
Recommendations to others considering the product:
It is a wonderful remote support tool
Bomgar - Remote support, this is the ticket.
What do you like best about the product?
Bomgar lets you quickly connect to your clients computers for screen sharing and troubleshooting. Bomgar offers the easiest to use and fastest system for remote desktop computer support. Their client is easy to install and use on your own machine, and setting up remote sessions can be done by the most basic computer user.
What do you dislike about the product?
There are hardware requirements, but they are not expensive. Some firewalls, virus scan, and security software's do not natively allow remote access.
What problems is the product solving and how is that benefiting you?
Bomgar has saved countless travel hours to remote sites for computer help. The benefits include time savings for both our company and our customers. Not to mention the productivity time saved by our customers in reduced down time.
Cool program
What do you like best about the product?
I liked the remote access abilities and the ability to work with a specific tech person with their access session key.
What do you dislike about the product?
I disliked the tech having the ability to stayed logged in remotely for long periods of time.
What problems is the product solving and how is that benefiting you?
This program eliminates user error and tech issues when launching your system. The benefit I realized was that it took away the stress of trying to get your computer or program working again on your own.
Good product minor issues
What do you like best about the product?
Easy to use. I like that I has a client install. Ability to pin computers in console.
What do you dislike about the product?
Issues when uses run the client not having admin rights on there machine can cause delays. Also running into an issue when users click to launch the client with the page not being displayed and they have to hit F5.
What problems is the product solving and how is that benefiting you?
We are able to remotely solve users issues.
Recommendations to others considering the product:
Good product. Seems stable. I recommend the VM appliance over the physical.
Good remote support software especially for out of office staff
What do you like best about the product?
We use this software for our tech support and it is a really great way for us to give the IT staff access to each computer to assist when a problem occurs. This system is very easy to use and very helpful for our out of office employees to use. I really like this program.
What do you dislike about the product?
To date I have not had any issues with the software and really have no complaints or dislikes at this point. If I had one thing to mention, it would be that the program can sometimes have a glitch which causes the user to shut down the program and sign in again. Over all this is the only issue that I have experienced in my use of Bomgar Remote Support program.
What problems is the product solving and how is that benefiting you?
The benefits that we have seen with this software is ease of access for technical support which greatly helps us as our IT staff works outside of the office. They are able to do tech support remotely to help with any issues we might be experiencing. Many of our employees work outside of the office doing sales, so this program also comes in handy for accessing laptops and other devices to run support when needed.
Recommendations to others considering the product:
I would recommend this program if you are looking for an easy to use remote support system that will allow outside employs or staff to remotely access in-office computers. This is particularly helpful for IT and customer service use.
Good remote log in software
What do you like best about the product?
It has a nice GUI and it sounds fairly easy to use, especially for new users coming from more popular remote support software
What do you dislike about the product?
It has quite a bit of lag when attempting to load the IP addresses or connect to a computer.
What problems is the product solving and how is that benefiting you?
It's great when attempting to solve technical issues remotely. Though not always swift, it can be effective for quick resolve to customer issues.
Recommendations to others considering the product:
Get to learn more about how to use Bomgar before attempting to use it to help your customers, it can be a useful tool but one must know how to use it well.
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